Dreams Playa Mujeres Golf and Spa Resort

Kristen Hill

The staff needs work for the amount of money this hotel costs. No one is nice. Our plane had mechanical issues so we arrived pretty late about 10:30 PM and I had an 2 year old asleep on me. When we arrived they were very very rude. We also had to wait over 30 minutes for my daughter’s crib to arrive even though I called called three times before and asked them to please have it sent to the room early. We also requested to be somewhat close to our friends (maybe within the same building it’s okay if not right next door) or the building over, and we called about that twice too, and left a note in our reservation. However, they put us on complete opposite sides from each other at this resort. On day two they were able to switch us, but then we packed up the entire room had to let our kid nap in a pack n play in our friends shower and were without a room for four hours. We wanted to be by our friends so that we could have baby monitors and switch off for date nights. One of the days I left my key in the room and I walked all the way up to the lobby to replace it and they said it’s a $50 charge for losing the key. Then I explained but it’s in the room and then they said OK and gave me the key. I don’t get the point of this, are they just trying to get extra money? The keys cost like $.50 and he gave me a new key within three seconds. They were not very nice about it though. And the digital key option isn’t even working right now. We tried to sit outside at a table at the Mexican restaurant and the restaurant was totally empty not even busy, because we only have three toddlers and four adults, but they said there wasn’t enough room at the table. However, the table sits 6 adults. There was plenty of room. We sat at the same size table at the other restaurant the night before just fine. We had to eat inside, and it was not a crowded restaurant at all more than half of the seats were open. I just feel like everyone is really mean and rude and doesn’t accommodate you at all. Foods not bad, beach was okay, maybe April is the wrong time to go but it wasn’t crowded at least. Go before or after spring break never during. The hotel room is really nice however, I think all the staff need work.

Vanessa Ramirez

We stayed at this location for four days for our honeymoon and were absolutely blown away by the amazing food options! I mean, you aren't typically going to an all-inclusive resort for the food, but I was impressed. We spent pretty much every day by the pool and had the most amazing service by Edher A. He was so attentive to us and would bring fresh drinks before our cups were empty. He was prompt in taking our drink orders and anticipated when we would be hungry for food, always offering anything that we could have wanted. Poolside was a paradise because of how special he made our experience! He is also very knowledgeable in the restaurants at the resort and even helped put us in touch with the hostess for a romantic dinner at the seafood restaurant, totally going out of his way. The real reason I'm giving the review five stars is truly because of him! We will be back next year to use our free anniversary stay and hope to see our friend Edher there!

Jenny Calderon

Extremely disappointing experience at Dreams Playa Mujeres. After a grueling 12-hour journey, my wife and I were the only ones in our party left without a room. We were initially asked to wait additional hours upon arrival and then later offered an "upgrade" to a preferred room which promised a better view. This upgrade turned out to be a view of ongoing construction, with early morning noise and little privacy due to construction workers easily seeing into our room. Furthermore, the bathtub in our room appeared to have never been cleaned, which was completely unacceptable. Additionally, we were coerced into attending a 2-hour timeshare presentation under the guise of a "favor," which was simply a high-pressure sales pitch for their "Unlimited Vacations" scheme. This wasted even more of our time, and despite making three separate appointments to redeem what was promised, the ordeal was a continued disappointment. The lack of integrity and customer care was palpable, and the resort is overpriced given the service quality. I strongly recommend looking elsewhere for a stress-free vacation.

Danny T

This resort is simply amazing. Everything from the grand entrance all the way down to the beach was really thought out and beautiful! Looks to be a newer resort. We stayed at Secrets next door so can’t comment on the rooms. The food is excellent just stay away from the buffet as it wasn’t very good. The layout of the pool is quite nice. Possible the nicest I’ve seen at any resort. Just didn’t like that the kids area with the splash pad and waterslides was all the way on the other side away from the main pool. The lazy river was fun but we were the only ones there at the time so I’m sure the vibe would be completely different if it was more populated. Maris is delicious and has the perfect view for lunch/brunch/dinner. Steakhouse was a disappointment. Fusion was surprisingly very very good. Overall awesome resort. Came as a big group with my company at Secrets but would consider Dreams to take our kids one day when we decide to not go on a cruise that one time.

John Huang

First time ever visiting Mexico and this resort did not disappoint. It’s all inclusive and something I had to get use to. Overall, would definitely come back and recommend this place to anyone who needs a vacation. If you prefer no kids, their sister property Secrets Playa Mujeres is perfect for a quiet relaxing week by the ocean.