SIGN UP TO RECEIVE VIP ACCESS TO OUR TOP DEALS, COMPETITIONS & TRAVEL INSPIRATION
SIGN UP TO RECEIVE VIP ACCESS TO OUR TOP DEALS
SIGN UP TO RECEIVE VIP ACCESS TO OUR TOP DEALS, COMPETITIONS & TRAVEL INSPIRATION
SIGN UP TO RECEIVE VIP ACCESS TO OUR TOP DEALS
All amendments are subject to the cruise line and our terms and conditions. In order to request a change, you will need to email us at customerservices@destination2.co.uk. Please include your booking reference and the change you wish to make. Please allow us five working days to respond to the request, and advise you of any additional charges. Amendments and cancellations must be emailed and cannot be handled over the phone.
Please note that all amendments will incur a £50.00 per person administration charge, plus any supplier charges.
Some airlines will allow you to pre-book your seats once the booking is paid in full. Please note that some airlines do charge for these services. This information will be available once you have logged in to the airline’s direct website using the airline check in reference locator, which can be found on your final travel documents under the aeroplane logo.
If you wish to upgrade your flight or cabin, you can do so if the airline or cruise line allows.
In order to request an upgrade, you will need to email us at customerservices@destination2.co.uk.
Please include your booking reference and the change you wish to make. Please allow us five working days to respond to the request, and advise you of any additional charges. Amendments and cancellations must be emailed and cannot be handled over the phone.
Please note that all amendments will incur a £50.00 per person administration charge, plus any supplier charges.
You may be able to select the time you dine and your table size when you make your booking. The option to do this may, however, depend on the fare you choose.
We cannot guarantee any requests and all dining preferences depend on availability.
Most cruise lines offer drinks packages. Please visit your cruise line’s website to find out what’s available, the prices and how you can add a package to your booking.
If you wish to cancel your cruise package (or part of it), only the lead named passenger of the booking may do so. This must be done by email, originating from the email address provided at the time of booking, and sent to us at customerservices@destination2.co.uk. Alternatively, you may write to us and inform us of the same. However, please note that your notice of cancellation will only take effect when it is received and actioned at our offices during normal working days. As we incur costs from the time we confirm your booking, we will levy the following cancellation charges.
These charges are based on how many days before your booked departure we receive your cancellation notice, and are a percentage of the total cost of your booking, not including your insurance premium. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge for those passengers.
| Period Before Departure when Notice of Cancellation is Received | Percentage Of Total Booking Price |
| 90 days or more | Total flight cost plus 35% of all other elements relating to the booking (or the deposit amount whichever is the greater) |
| 89 – 42 days | Total flight cost plus 50% of all other elements relating to the booking (or the deposit amount whichever is the greater |
| 41 – 34 days | Total flight cost plus 70% of all other elements to the booking (or the deposit amount whichever is the greater) |
| Less than 33 days | Total flight cost plus 100% of all other elements relating to the booking (or the deposit amount whichever is the greater) |
These cancellation charges and cancellation periods apply to all bookings, except where a booking includes items or services where our suppliers’ own cancellation charges and periods exceed those above. We will notify you at the time of booking of the exact cancellation terms that apply to your booking. Please check your insurance policy to see if you will be covered for the cost of any cancellation charges.
Your deposit is non-refundable, even if the cancellation charge is lower than the deposit amount paid.
If you booked using a deposit or part payment offer, the full deposit amount stated in your booking confirmation will need to be paid upon cancellation.
We recommend that travel insurance is taken out immediately on booking your cruise to ensure cover from the date of confirmation. Please do not delay in obtaining this. Please ensure you declare any pre-existing medical conditions to your travel insurance company to ensure you are fully covered.
We aim to provide your cruise as booked, but there may be circumstances where we have to cancel the cruise. For example, there are not enough people booked on your cruise, there has been an error in price or some other detail displayed being incorrect, or you do not pay the holiday price on time. However, we will not cancel your cruise less than 20 days before your departure date, except for unavoidable and extraordinary circumstances or in the event that we reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent purposes. If we cancel your cruise, except where this is because you have not paid, you have the following options:-
1. Receive a full refund; or
2. Accept a replacement cruise from us of equivalent or similar standard and price, if we are able to offer you one.
In either case, we will pay you compensation using the scale shown below (unless we cancel your cruise because you do not pay us the balance of the cruise or because of unavoidable and extraordinary circumstances) and we will refund the difference in price if the replacement holiday is of a lower standard and price.
Any compensation payable is based on how many days before your booked holiday departure we tell you of a significant change. The compensation we offer does not exclude you from claiming more if you wish to do so.
| Period before departure when a significant change is notified to you | Compensation payable per person |
| More than 56 days | nil |
| 56-29 days | £10 |
| 28-14 | £15 |
| Less than 14 days | £20 |
IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
Unavoidable and extraordinary circumstances means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include but are not limited to: War, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure relevant flying rights, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemic, pandemic or significant risk to human health such as the outbreak of serious disease at the travel destination (including but not limited to Covid-19 and any disease caused by a new strain of the coronavirus), the inability of airlines to operate flights as a result of the UK’s decision to leave the European Union (including the loss or restriction of air traffic or transit rights or the right of the airlines to enter any airspace, access to certain ports/airports and changes to visa requirements), flood, drought, earthquake and all similar events outside our or the supplier(s) concerned control.
Except where otherwise expressly stated in our booking conditions, we regret we or the supplier(s) concerned will not be liable or pay you a price reduction or compensation where the performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of unavoidable and extraordinary circumstances.
