BM Beach Resort

Nawwar Ali

In the first experience of anything, the first impression is the most important. The reception staff were polite, welcoming, smiling, and this is very important. The receptionist Hazem was wonderfully hospitable, since we arrived early, he upgraded our reservation directly so that we would not have to wait until check-in time. The location is great, close to the sea, well serviced, they have good options for rooms and accommodations. The room cleanliness is poor and the service is slow. We asked for the sheets to be replaced immediately, the room to be cleaned, and the towels to be replaced. Only the sheets were replaced and the towels remained the same. We asked for water to the room, they provided water the first day but the next day they did not respond to our request.

Jevitha Mathias

The reason for a weekend get away was indeed successful to BM resorts.. the staff’s friendly service and the people working there are so approachable and supportive. FD Adnan was super nice and thoughtful. Since we had a baby he upgraded us to the room close to the reception and pool area. We truly enjoyed our time and our 10 month old baby had so much fun too.

Simon

I stayed at the hotel because of the attractive price. As for the location, it is far from the city center, so the hotel resort does not compensate for this distance. The hotel itself is modeled on large hotel complexes with rather low-rise buildings. On the plus side I can count cleanliness, organization in public areas as well as rooms. The food served did not taste good to me, while one could not complain about the small choice. Very nice, wide and sandy beach where you can relax. On the big minus deserves concrete between the buildings, where it is impossible to stand even for a moment, because the temperature hits your head from this concrete. The hotel is average, while if you appreciate the low price you will be satisfied.

Guzeliya Yanbaeva

I checked in less than two hours ago, and I already want to leave. I'm grateful I only booked for one night, even though I initially intended to stay longer. The main reason I chose this hotel was because it claimed to be dog-friendly. Unfortunately, the customer service is nonexistent. After a long drive, all I wanted was a warm welcome and a quick check-in, but that was not what I experienced. Despite the number of staff at the reception, it seems the housekeeping and restaurant are severely understaffed. While I was checking in, two other guests were already complaining that their rooms weren't ready, and amenities in my room weren’t prepared either, even though I arrived after check-in time. Although the hotel promotes itself as dog-friendly, they wouldn’t allow me to bring my dog inside during check-in, forcing me to leave her outside—though apparently small dogs are allowed 😳 There’s a barely visible sign at the entrance saying no dogs are allowed, but the security staff rushes to the door to stop you from entering with your pet. This was my first encounter, even before stepping inside the hotel. To make matters worse, the receptionist tried to accept the terms and conditions on my behalf without asking for my consent and attempted to confirm my details on an iPad. I had to interrupt her so I could read through everything myself before signing. The rooms are outdated and certainly not worth the 4-star price. The sea water is not clean and clear. The towel station is inconveniently located by the pool, requiring a long walk from the dog chalet in the heat. To top it off, the towel attendant was absent for at least 20 minutes, and no clean towels were available. This is just my first few hours here, and my expectations for the rest of my stay are already low. This will definitely be my first and last time staying at this hotel

Saurabh Soni

I had an incredibly disappointing experience. The service was abysmally late for everything, from check-in to room service. I had to wait for hours before anyone attended to my requests. To make matters worse, there were ants roaming around the beds, which made it extremely uncomfortable to sleep. Despite informing the staff, the issue was not promptly addressed. Adding to the discomfort, there was no bathroom mat provided, making the floor slippery and dangerous after a shower. Room cleaning services were abysmal. They only cleaned the room after I explicitly asked them to do so. This should have been done beforehand without any reminders. It felt like basic hospitality standards were not met. The food was also a major letdown. It lacked variety. I expected a lot more from a resort of this supposed caliber. Overall, my stay at was far from enjoyable. I would not recommend this place to anyone looking for a pleasant and hassle-free vacation.