Shangri-La Golden Sands, Penang

Anthony Shaw

Overall a great family holiday here. The rooms are a little dated but well sized and very comfortable. The breakfast buffet is huge and has almost any cuisine you could imagine. The bar and grill on the beach is a beautiful place to get dinner. They have some more affordable options like pizza, or go all out on the grill. The pools were busy but we stayed in a peak period. The beach next to the hotel wasn’t a great place to relax, it was full of people trying to sell JetSki rides. Location is great, easy to get to all the attractions in Penang, although there aren’t many nice restaurants within a walk compared with downtown Georgetown.

Azleen 96

Such a nice place to stay w your family plus the room is very comfortable and clean. It is very kid friendly. Have variety choices of food which is worth every penny to stay here. Hopefully the good service provided by the staff will be maintain. They also provide a wish card and a slice of cake for our anniversary upon request. Surely will come again

Ankit Rihal

We stayed here for three nights over NYE with family, drawn by its prime beachfront location. While the setting is undeniably beautiful, the overall experience fell short of expectations, especially when compared to other Shangri-La properties. One of the highlights for families is the on-site water park and adventure park, which kept the kids entertained. This, along with the water sports and massage services available right on the beach outside the property, is what makes the stay somewhat worthwhile. However, beyond these activities, the resort doesn’t offer the level of luxury or service typically associated with Shangri-La. Our experience with service was disappointing from the start. Check-in and check-out were frustratingly slow and inefficient, and the in-room dining service was equally underwhelming. The staff’s attitude felt more in line with a budget hotel rather than a high-end resort—they weren’t particularly welcoming or attentive, which was a letdown considering the premium pricing. While the location and amenities for kids are a plus, the lack of hospitality and service makes it hard to justify the cost. It’s okay for a one-time visit, but we wouldn’t choose to stay here again at this price point.

David Cole

The Breakfast spread is very good with wide choice of foods available to suit any nationality. Service at the hotel is good from the start. Bell boys take your cases and direct you to check in. Check in process very smooth. Choice of pools for children and adults alike. Very close to the beach. Great for families.

Liam Resnekov

First off I want to say the staff are very friendly and really try hard. This is the only thing good about it this place. This is not a mum and pop hotel, no effort to modernize it has been made. It’s gross. The hotel is old and dirty and broken down, did not expect this from the Shangri Là brand. It is overpacked and noisy, you will be woken up before 7 and will hear people screaming down the halls at midnight. The Beach is non existent, it’s had a land slide and it’s just bags. This has been over a year by friends report too. No effort to fix it. The food is terrible at the buffet. The staff again try really hard but it’s just too overcrowded. And lastly, I spent an entire day trying to get my blankets and pillows changed, an entire day of my holiday! From 12-8pm. I went up and down 8 times, after being told it was already done. It was not. I wasted a whole day of my life trying to get something simple done. I have tonnes of photos of the grubbiness, but I don’t want to waste anymore time.