Hard Rock Hotel Penang

Aina Mazran

We had an amazing stay (3 days 2 nights) at Hard Rock Hotel Penang! We booked the Kids Suite, and it was super spacious and comfy — perfect for our group. It had a king-sized bed and a combo of super single + single beds that fit adults too. The decor was fun and clean, with two TVs (you can request a PlayStation 4!), and they had updated movies like Kung Fu Panda 4, Transformers, Deadpool and more — perfect for relaxing nights in. The room came with nice-smelling body wash and shampoo, and housekeeping was excellent. Our belongings were left untouched, and the room was always spotless. Just a heads-up: not many charging plugs, so bring an extension if you have multiple devices. We really enjoyed the Hard Rock Café — the char kuey teow, margherita pizza, and mocktails were great, and guests get a discount! The pool was huge with mini slides and water basketball, and the private beach had lots of activities like banana boat rides, horse riding, and volleyball. The cabana bar by the pool was also a great place to relax. The Saturday night live band added great energy, and the staff were all super friendly and helpful throughout our stay. The buffet breakfast was excellent too, with a wide variety of food. It’s a bit of a drive from the main night market area, but there’s a shuttle service if needed. All in all, a super fun, relaxing getaway. We’d definitely come back!

UMAR

Breakfast need be more variety. Room service need to be improved in term of timing. Stayed here for almost a week. Two days missed to make up my room although the no disturb sign is off. Pool is massive and kids friendly. Lifeguard need to be more aware on children using the slide especially yellow one. Some of the user are very aggressive and can cause harm to other people at the end of the slide when they slide down. Some kind of warning or a mere whistle blown may taught them to be more respectful to other. Parking is ample, toilet is very clean. Overall okay.

Ghost Shadow

(1) They have the hardware, the facilities, the works, but the staff service were rather poor. They put the tiny display card saying “if you need towels, we will replace it”. In actual , we started asking for towel since the night through room phone to reception twice , no one answered. We then went down to the lobby to request it again, again no one send the towels. We then called to reception, they said will send , takes about 20 mins to send it up. (2) The buffet breakfast open time is 0630, We came down, no one at the reception, so we just sat ourselves down and serve ourselves, no problem. After a few dishes, our table were stacked with bowls and plates (at least 3 for each ), no one cleared our table until 0730. Seems the 5 stars professionalism is not there. (3) The room, the shower head is broken, making the water spraying everywhere mid bath, I’m working myself out like a plumber attempting to re-screw the nut in the shower. (not my nuts :P) The Bose speaker underneath the TV set, high possibility a gimmick, can’t on when pressing the power button. Last but not least, the room door itself were also out of order and not able to lock (the main door knob lock). Overall, I would say they got the “Hardrock” ambient, music, features and whatnot, but they lack the people maintaining it.

Hanie R Bohlender

Do we have a 6 star rating system? If yes, I'd like to give them that. Special mention - Erica and Eisen. Brilliant, brilliant service. As for the others - Rish from the Hard Rock Cafe, to the concierge, the pool guys, the sweepers on the ground, Level 6 Rock Royalty floor staff, restaurant crew, spa staff, everyone! I asked several of them why and what makes them happy 😊? Everyone said because they have a good work place, good bosses and well compensated. Enough said. Will be back!

Izz Razak

Great place for family with kids. My kids had so much fun, glad we chose this hotel. Especially the kids club, he was there from 3 till 7pm. Made new friends too. Room was alright. Breakfast was great, mostly same food for the 3 days breakfast we had. Taste wise, expected from such hotel. Staff could be more attentive to the one sitting outside. Checking and peeping people sitting outside but let the tables filled up with plates, only cleaned up when called. Kudos to the lifeguard at the pool as well. Mad respect under the hot sun too.