Novotel Kuala Lumpur City Centre Hotel

Sanjay Singh

My first reaction when I saw the rooms was 'WOW' (Clean & Tidy rooms especially the bathroom). The Check In was smooth and fast. Great spread of Breakfast! Our kids really enjoyed it. Special thanks to Mutu for taking good care and being a great host. Looking forward to staying at your hotel again. Thank you everyone for a comfortable stay.

Melissa Penkaitis

We had an incredible stay at the Novotel Kuala Lumpur! As a family of six, we initially found our room not suitable, but the staff went above and beyond, relocating us twice to ensure we had the perfect setup with rooms close together and comfortable beds for everyone. The staff welcomed our kids with gifts, and their attention to detail was impeccable. At the buffet breakfast, my partner and I loved the Malaysian tea, and on the second morning, they had a cup waiting for us. The team has been friendly, accommodating, and truly five-star. The location is right in the centre so plenty of things to do for the kids and most is undercover so we can adventure out without getting wet. We highly recommend staying here and will definitely return!

Chandra Hutajulu

Pros : - Very Good Location - Nice and Clean Hotel - Nice Staff - Free Flow Drinking Water Inside Room - Overall Great Stay Cons : - Room Upgrade for Platinum members quite dissapointing. I booked executive room and they give exactly same room just located in high floor which they call as premier floor. So its def not an upgrade. I've emailed the hotel before asking for the room upgrade and its useless though.

Leonard Cuevas

I had mixed feelings with the hotel. Location is 5 stars, undeniably! Room was very well maintained and clean. I had a good sleep on my 2 nights I stayed there. Bed was firm. Pillows were soft. Bathroom amenities are more than sufficient, and are so fragrant too! Sustainability initiatives are very evident, with unlimited purified drinking water available. So kudos to the housekeeping department! Sadly speaking, customer service is quite lacking. I had a good impression when I checked in on 2nd Nov around 1am. Receptionist was very friendly despite working alone for the night. And then everything went downhill after that. I had access to the lounge, the receptionist told me when I checked in. I went for breakfast at the lounge, but was asked to leave and use the main dining hall. During the evening cocktails, I was asked if I was an Accor premium member otherwise I won't be allowed to enter. In both occasions, I had to explain that I understand my room category had access to the lounge. If only there was a properly trained staff by the entrance of the lounge who would promptly ask about the guest's room number and verify immediately whether lounge access is possible, then such scenarios would not happen. This is very disappointing and I am having second thoughts about booking again. If I book again, I wouldn't get lounge access to avoid any disappointment. This makes me wonder, is 1601 really a premium room or was i downgraded to an executive room? Cos my actual room isn't anywhere close to the website photos of a premium room which I thought are located in the premium floor on the 25th. I hope Novotel can address these concerns.

Mr. Ryanto

Nice hotel, a bit small on room size but comfy and everything works well. Always my preference when on business trip to KL. Breakfast might not with best selections but I rarely take them anyway. Staying with them again last week and realized they are upgrading the gym, nice one, hoping more equipments are coming. Club floor lounge which is at the lobby level, provides nice peaceful space, much needed after a long day at work and they had free flow cocktails and draught beer also for those staying at the club floor room. Maybe not so much family/kids friendly but proximity to Pavilion mall should help.