Ibis Kuala Lumpur City Centre

Paras Soga

We came here as a team of 5 members. Initially when we reached hotel, at reception we came to knew our booking has not been confirmed yet as there was some communication gap being a corporate booking. However reception staff helped us in advising which rooms and which package will be more suitable. Overall stay was good, got good food nearby. Would like to thanks and appreciate "Tessie" the receptionist at front desk, she cooparated with us alot and whenever required did the needful for us😊👍🏻. Rest Ash, Adriana and team was also very suppprtive. We just had issues time and again coming to reception and asking booking mail recwived or not just because of travel agent miscommunication, leading to no bookings. We oirselves did not find this thing very good, as we also don't like to push hotel staff daily because of any 3rd person. Last but not the least, guys who are standing outside the parking guys, that guy came to our 16th floor and told me to go inside my room as i am disturbing others, however i had just came outside of my room and moreover i don't think so parking attendants are allowed to come to guest rooms first of all. I already communicated same at reception, that parking attendant guy his way of talking was very rude and he is not supposed to talk like that with guests, that too coming on their respective floors. At our floor other rooms were making too much noise, we can hear sitting in our room, but we did not complainted, we as a human being know, kids are playful. But this guy coming and telling me which is your room, go inside, this is not acceptable. Bringing it to your knowledge team. That guy mostly do night shift.

Farrukh Tulkunov

I had 2 days stay in this hotel and i booked no window rooms. Room themselves are very comfortable only problem is they are very close to the elevators and the noise from it is very noticeable. Location i found very convenient since its walking distance from few landmarks like twin towers, mall and little far but was able to walk to the central market as well. Service i didn't have big problems, only few things were not functioning in my room like kettle and shower, the phone in the room was also not working so i had to go down to reception to request assistance but they resolved the issue pretty quickly. If you are not short on money i recommend staying away from no window rooms and pick something further from the elevators. Otherwise enjoyed my stay, food was also good.

Rhoobagan Nadarajan (mcruby1998)

A really luxurious outlook with lots of guests and friendly staff. Large groups of foreign tourists stay here. We booked a meeting room here for a company off-site meeting. The F&B provided was great. The room amenities were excellent and it was a really pleasant environment to conduct our meeting.

Seby Paul Alappatt

Overall a pleasant stay with my family at a reasonable cost. Booked two connecting rooms which made all the more convenient. This was possible when i interacted with the front office team. Very helpful and fast response. In addition, the location is ideal, walkable distance to the twin tower.

Paweł Kwieciński

If you are sensitive to noise then DO NOT BOOK. The door slams are brutal and happen all the time. Location seems good on paper but it’s a really awkward spot far from a metro stop (10 min walk to red line). On top of that I had to get my room changed because the bed sheets were stained when I checked in. Do not count on Twin Towers view. The newer skyscrapers cover that completely. The good thing is that the room is large with a dedicated working spot. Also bed is comfortable.