miriam kenrick
This was my first vacation when I was happy to go home. Don't get me wrong, they have a lot of hard-working staff trying to make your vacation enjoyable but when they are out of basic items, the reservation system for dinner is always full, you have to ask for every item from your prepaid package. The fun is sucked out of your holiday.
If you have a food allergy, be careful. The host will ask about food allergies, the waitress will ask, you will order with care and clarify that it can be made safe for you. Then your meal will turn up with your allergen on the plate.
Diamond Club butlers are a hit and miss. Based on my own experience, I wouldn't pay for one again. We had to repeat ( the following days )any requests we made or it would simply be ignored. Nagging, how fun on your vacation.
It is a family resort but there is no evening entertainment for them. The shows were school performance at best. Although, one night there was an enjoyable band. But who pays for only one night ?
I don't believe the average 5 star resort has this many challenges.
Yasiel Barroso
The hotel is a must-visit for couples.
• Diamond club status is recommended for the ultimate experience.
• The hotel was fantastic, but there were a few things that could be improved.
• The rooms were spotless, but there were some maintenance issues that needed attention.
• The customer service was generally great, but there were a few folks who weren’t very friendly.
• The beach was absolutely stunning.
• The entertainment at 9 was fantastic.
• The food was excellent, but you need to be a part of the diamond club to get the best choices.
• The drinks were amazing, you have a ton of options to choose from.
• They have a bunch of cocktails to make for you, maybe because we were diamond club members, they gave us the choice to pick whatever drinks we wanted.
drmole6575
1. The checking in process took almost an hour.
2. We were given coupon books, that totaled $300, instead of the advertised $ 300 room credit.
3. There were 3 bars, and they were always out of something. rum, vodka, ice, water etc. On a few occasions we were told to go walk to another bar and see if they have it.
4. We went to the steakhouse for dinner, and after over an hour of waiting for our food, we were told they were out of the steak we ordered.
5. The food in general was not very good, overcooked, dried out. One day they ran out of white bread.
6. The restaurant by the pool had a VERY limited menu, so you had to walk a far distance back to the buffet for lunch.
7. Room service - Food came very late , cold and wrong
8. The room was ok- needs updating. BUT the most concerning part was the mold in the hallways. Visible mold above the doors.
9. The building with the rooms, had 2 very small elevators in the center of the building long wait times.
10. everyone gave you a diff answer when you asked a question. 11. The Cabana we booked came with a butler, stocked mini fridge and lunch. The butler was a server, who worked our cabana, and the entire pool deck, so he was hard to track down, the lunch was him bringing us one of the items from the restaurant down by the pool, that was 5 feet from the cabana. he could not get us food from the buffet, or any other place. The cabana (#10) had ants all over the place, floor, walls etc.
12. I called the hotel about a week before our trip to get information, I was told there was a casino, and live music nightly. They did NOT have either of these. There was a show nightly, ran about an hour but NO live music, no other entertainment. They had a list of Activities during the day, and at night , but they never actually occurred.,
13. Food service ended at 10 pm, so if you want food after 10 you have to order room service,
14. Staff was not accommodating, or polite.
Unfortunately I do not think I would return back to this resort, or another Royalton. I know it is not a 5 star hotel, but it is part of the Marriott brand. It is not the most expensive, but for me and my friends, this was our budget, and a lot of money for us, and we expect a certain level of service, for the price we paid. We expect the ALL INCLUSIVE resort to NOT run out of alcohol, be clean, and to deliver on what you have advertised. Unfortunately they did not do any of these things.
Jake Matthews
This hotel was amazing! We stayed here on holiday and it was worth the trip! We didn’t even have to leave the hotel as it was so fun just laying by the pool. When we arrived, we were greeted by the staff and gave a welcome drink which was really tasty. The food there was so good. There are activities on almost all the time to play. There are three pools; a volleyball pool, normal pool and a diamond club pool. We stayed in a Diamond club room which was really nice. Every time our room was cleaned, the staff would refill our fridge with nice drinks. The staff there were making you feel welcome. It was one of the best holidays I’ve been on. I highly recommend staying in this resort!
Casey
Reviews are indicative of the experience. The food is mediocre at best. The liquor is better quality than you’d expect. The service is l terrible. We asked to change rooms four times with no luck. The second day the manager said she wanted to meet with us so we assumed it was to get the room change we had requested. We waited on her for over thirty minutes in the lobby - she then told us she had too many people arriving and we could check back the next day. We did again the next day with no response. The party next to us was extremely loud during our stay - yelling, alarms that they wouldn’t turn off, etc. We were also bummed since we called ahead about the room and the occasion. We’ve stayed in a lot of nice and not nice places around the world - it’s disappointing when you pay for nice and it’s not. Not that this should matter, but I’m a Marriott Ambassador member and my partner is Titanium. You’d think they’d care about loyalty of all their members but especially the ones who spend over 100 nights a year in a Marriott. :(. The beach the property sits on is beautiful. Overall, Antigua is beautiful and there are better places to stay.