Blue Waters Resort & Spa

Rachel Reiss

I have to believe the people raving about this “resort” aren’t Americans. The Brits on holiday seemed quite happy, but there is no way this is a 4 star hotel. Pros: the people who work there are friendly, it’s pretty at first glance (shabby up close, though!), the sand on the beach there is powder soft and the room was decent. That’s it. The beach is tiny and never any free lounges, the pools are small and cold, service is slow if you get any to begin with, and the activities desk was no help in steering us in the right direction. My local taxi driver was the best source of information. The bath towels were thin and rough, though the pool towels were a bit better. The food is fair, at best, and limited menus make it hard to stay on property. They charged $7 US for a glass of Coke! Whatever you do, don’t waste your money on the all inclusive plan, that’s for sure! There was no value for the money we paid and I’m extremely disappointed at what we got in exchange for the hefty bill. I expected some luxury, attentive service, and the feel of a good resort. This felt more like a shabby hotel that had seen better days.

Fiona Robinson

Not only is the position of the hotel amazing and has great facilities BUT it is their wonderful staff that make this place SO VERY different and so special. Many of the staff have been their decades and often a couple of generations are working there. ALL of the staff, from gardeners to maintenance crew to the security lady on the gate ...are warm smiley people and super super friendly. The restaurant staff are some of the best in the world! You feel you have truly arrived back home with family when you arrive at Blue Waters. This feeling comes from the hearts' of the staff. What is interesting is that in this atmosphere of friendliness and joy, not only do you relax but the guests follow the lead of the staff and they become more smiley, warm and friendly with each other. Friendships that last, are made here. This adds up to an environment that is second to none! You totally relax here and enjoy the happy vibe and all that is on offer. We have visited 4 times now and it is still one of the best places to be in the world. It has things like yoga pavillions, Gym, Spa, watersports, adult only pool, 3 different restaurants etc....SUPERB chef.... but it has something magic too that other places do not have and find hard to replicate.. GENUINE, CARING, FRIENDLY, HAPPY, WARM, NICE and "exceptionally good at their job" staff! The Cove restaraunt is worth every penny it is the best magical venue for dinner. It has SUPERB staff. Thank you Sara and team for making everyone's evening so very special. Lucinda never retire, Rachel your empathy is so appreciated, young Niyana you are training in the best place. Brian 1 and Brian 2 and Sheddy and Orie we thank you all. My husband had to be away one evening and all the team took such extra special care of me a the Cove. They even found our favourite Greywacke wine for us. Nothing is ever too much trouble. I can not thank you enough. For the first time this year we thought we would go to another resort ( the Relais Chateaux name encouraged us) for the 2nd week of our holiday. Believing we should just "look around the corner" as we were celebrating our 40th anniversary. This was a big mistake. We have regretted the decision to not stay for 2 weeks at BW. The only lovely, friendly, genuinely warm member of staff we found in the new hotel was....a young waiter who also works at BW! In truth as i write this, i have not unpacked and am thinking of forgetting the money spent and asking BW if they can find a room for us! Thank you BW team!

Grace Bills

Highly recommended Blue Water, we had the best stay here. The staff were amazing and so friendly and helpful, they had thought of all the little things including fruit sticks and ice lollies as you were sat around the pool and beach. The food was amazing, we did the all-inclusive offer and thought it was great value for money. The rooms and facilities are lovely and so relaxing. We hope to come back very soon!

Ben Pugh

This resort exceeded our expectations and then some! What a wonderful place with amazing food and staff. From booking until departure we were treated amazing. Constantly cared for by the staff. The resort is luxury but not over the top cheesy if that makes sense. It has a laid back feel I can only describe as “casual luxury”. The food was fantastic, like some of the best seafood I’ve ever had. Drinks were great. Tons of water sports activities, a great gift shop, great gym/fitness center, and even a tennis court. Beach was gorgeous! Rooms had plenty of space and a cozy feel. This place has it all.

J L

This is a very bad hotel!!! we were vacationing with a small child!! In our room the sewage system was constantly flowing, the plumbers came almost every day but they couldn’t do anything, there was water dripping from the ceiling in the room, there was damp mold and cockroaches when I spoke with the manager they couldn’t do anything for them, it’s normal only on the last day they offer to change the room !!! the staff in the hotel is not well-mannered, they constantly shout despite the fact that they see that a small child is sleeping or they can put a plate of food across the entire table, the waiters do not know how to serve properly, the children's room is always closed, they have a short working day or a day off, the playground looks like a construction site, there are stairs and electric wires sticking out! The game room is just like some kind of shed with unnecessary things! you can see carts scattered throughout the area!! the jacuzzi doesn't work, it's like we were told during the restoration!! we had an all-inclusive package but you will have to pay separately for plain water or sparkling water at $10 per bottle!! Two female managers don’t care when you tell them about some problem!!! This is the worst place we have ever been!!