4 Star Jamaica Holidays

Stacey Davis

Peeping Tom - beware fellow female travelers Subject: Request for Response and Action Following Privacy Violation at Sandy Haven, Negril Dear Ms.Chinn and Sandy Haven Management, I am writing to express my deep concern regarding an incident that I recently came across online involving a guest at Sandy Haven. As a female traveler, I feel it is important to share this experience in the hopes of preventing such an unfortunate event from happening to others, especially regarding the safety and privacy of female guests. According to a public post, a male staff member at Sandy Haven opened a guest’s bathroom window while she was inside, leading to an alarming invasion of privacy. Unfortunately, the hotel’s response to this incident has raised serious concerns. Specifically, the staff confronted the guest without proper support, and no immediate actions were taken to ensure her safety after she reported the issue. This lack of follow-up and failure to address the issue promptly is unacceptable. I would like to bring the following points to your attention: 1. Inappropriate Confrontation – It was reported that the guest was asked to point out the staff member who invaded her privacy and was then confronted by him. This direct interaction was incredibly distressing and compounded the trauma of the situation. 2. Failure to Take Action – Despite a formal report being made, the accused staff member continued to work on the premises, leaving the guest feeling unsafe for the rest of her stay. 3. No Follow-Up – After filing the report, the guest received no follow-up from the management or any apology, which indicates a lack of concern for guest well-being. As a concerned traveler, I would like to know what steps Sandy Haven is taking as of December 4, 2024 (or December 12, 2024), to ensure such an incident is not repeated. Specifically, I am requesting the following: • A clear explanation of the actions taken to retrain your staff on the importance of respecting guest privacy and how to handle such situations in a professional and empathetic manner. • Assurance that proper security measures, such as surveillance cameras in vulnerable areas, will be implemented to ensure the safety of all guests. • Information on how you plan to address guest safety concerns and follow-up protocols, to ensure a transparent and thorough response in the future. This is not only important for the well-being of future guests but also for restoring the reputation of Sandy Haven. It is my hope that the management will take appropriate action to prevent such incidents and demonstrate a commitment to guest safety and privacy. I look forward to hearing from you regarding the steps being taken to resolve this issue and the actions taken to prevent such violations in the future. Sincerely, A Concerned Female Traveler

Frankie G

Fabulous location, good service, truly lovely place. I was advised this is a bed and breakfast. They offer complimentary continental breakfast including a mimosa! 😋 Rum punch was served as a welcome beverage! The bar was a little over priced but is to be expected on the tourist area. We enjoyed our time here and will definitely return.

Bobby Labrie

Awful place. It’s a home to 7 mile beach hustlers and hagglers. Stay as far away as possible and do NOT bring children here. Most five star reviews you see are fraudulent

Melinda Middlebrooks

We are very well-traveled and can accept some issues regarding our accommodations. However, this stay was a horror show. On a return trip to this “resort” we were so disappointed that the hotel environment (the property itself) was is in significant disrepair and neglect. We spent the first 3 days of our stay in the reception area, on the phone or in discussions with management (when they could be found) trying to have the air conditioning repaired. The staff seemed despondent and their work environment oppressive. The hotel lost a good chef and now the food itself was tasteless and, at times inedible. The food service was extremely slow. The rooms were in disrepair and the pool was consistently dirty. After several discussions with the owner, Ms Chen and the elusive Mr. Robinson (who was consistently either “not in his office or was at lunch) no alternative room or compromise on the bill was offered. Based upon her words and behavior, Ms. Chen apparently thinks customer service is a thing of the past and was extremely curt and rude. We checked out early and found a nice hotel and escaped a miserable situation. Unless you enjoy disrepair and bad management, go anywhere else.

Michele Aboumrad

My 2nd solo stay was amazing. I was treated like a queen by all staff. The views and proximity to the beautiful 7 mile beach were literally steps away. Rohan, Pops, Mr R,, security, lovely breakfast severs, front desk personnel, groundskeeper, and housekeepers went above and beyond to make me feel safe and well cared for. Chris is the best chauffeur in Jamaica, in my humble opinion. I will be back again. Oh...and the omelets and banana pancakes are incredible.

Eric E

Below standard rooms. Outdated and over used. Toilets flushed 50% of time and shower leaked everywhere. Liquor drinks were basic. Anything upgraded was being charged at 8 US dollars. Beer was being served warm at best and in a dirty plastic cup. Food was also basic with no effort by this resort to do anything special or different at Christmas breakfast or dinner. Total lack of effort. This resort seems to cater to the “day use” locals from 9 am - 6 pm. Good luck getting service by staff at the restaurants near the pools because they will be busy catering to the local users above the tourists who have paid huge to be there. Totally a frustrating resort to be at for 10 days. Feel cheated out of a large amount of $$. This was our 4th time to Jamaica and we have never experienced such substandard food. No seafood anywhere unless you want to pay for a private meal including a bottle of wine, but get ready to pay the “extra” again. This resort is all about saving $$ and overcharging for what you believed you already paid for. I would not recommend this place for a vacation. Go elsewhere!!

Jennifer Neilly

We just returned from our stay at Jewel Paradise Cove and we did not want to leave! The food was, by far, the best we'd had at an All Inclusive resort. We were always excited to see what was available at the buffet, or to grab a delicious coffee (grab your cold brew with some rum cream added, you won't be disappointed!). Don't sleep on the Seaside Jerk Hut! Fresh jerk by the beach was such a treat, especially when paired with a cool drink! The service was absolutely outstanding. We really loved all the staff we interacted with and the vibe was perfect for our vacation. The facilities are well-maintained and while most areas were lively, I never felt like any one area was too busy or crowded. The room we stayed in was roomy and the shower was huge! Overall, we had such a lovely trip that we're already planning when we can go back. Absolutely would recommend!

Cameron Boyd

The Jewel Paradise Cove is a small outdated all inclusive resort and hours drive from Sangster International Airport. This is an older resort so you’re not going to find the “most updated anything” the rooms are older and a bit beat up in some areas though they are very clean. The food is kinda of hit or miss. I’ve always enjoyed myself. I come for the scenery and location. Tons of trees and plants. You really feel like you’re in Jamaica. Yes I wish it were more modern in areas but I do love this place even though I’m giving it less than 4 stars. I’m just being honest! Come to the Jewel for beauty enjoy the quiet in this truly unique property!

Tiffany Davenport

This is was my 3rd time in Jamaica and second stay at Jewel Paradise. This was a solo trip that I was taking to relax and celebrate my birthday. It's the perfect spot to unwind and relax with peace and quiet! The staff was always accommodating and willing to go the extra mile to make sure your stay is enjoyable. The bartenders were all nice and entertaining. I want to give a special thank you to my two favorite bartenders. Renard and Marlon went above and beyond to make my stay special. They kept me laughing and smiling and I enjoyed my time with them. They made my vacation for me! I had a wonderful Holiday and can't wait to return.

nats boo

Staff are outstanding - friendly, professional, nothing is too much just such a wonderful group of employees. Whoever is hiring and training is doing an excellent job. The staff are what makes the stay a 5/5. The entrance and surroundings are beautiful. Some areas of improvement: 1. Signage - the sign on main road needs lights and/or be made larger as easily missed. 2. Drive up to hotel - road needs resurfacing and plants/trees as looks like waste land. 3. Staircases to rooms - re paint needed. 4. Room - although very clean the room (133) was very dated. I was warned in advanced but always like to experience for myself, I have to agree. The bathroom was very clean. Unfortunately, the tropical storm caused leak in room and you could see a large water bubble on wall and brown streaks on wall which we assumed was from water leaking as same area we had water leaking on us. Disappointedly the AC has to be kept on if not the floor became wet (end of sheets were wet ) although yes nice to have AC after coming in from sun at night for us the sound from AC and temperature dropped so it was too uncomfortable to keep on whilst we slept. Unfortunately even after 2 visits by maintenance our TV remote did not work for the duration of our stay (1 week). 5. Food - lovely and good choices. The cakes were delicious. However in the cafe the food was always just about warm. We had to ask to have the food heated. The burgers from grill section were delicious. 6. Location - a bit too secluded for us, we prefer being able to go for walks when on holiday. Overall...I would recommend if you want to be away from a lively town like Ochi Rios. Although, I have stayed in more up to date 4 star rooms this is compensated by the wonderful staff. I want to say a Big Thank You to them all.

Caitlin Tee

This place was magical. Visited in March 2024. It was so beautiful and so peaceful. Yes, it is 1.5hr away from the airport so be prepared for a bit of travel but once you get there you can just relax. Upon arrival, during our check in process we were served with a delicious drink, it was non alcoholic and so refreshing! The beach is a short walk across the street (they have their own crossing guards). Private beach area for only guests with a restaurant/ bar on the beach so they can serve you. They put out chairs specifically for you and where you want to sit. There is no lack of shade, which is great. Food throughout the resort was good, no complaints, but we aren't picky. This is not a party kind of resort, very laid back. Perfect for the folks that are just looking to rest and relax. Room was very well air conditioned and shower was great after a day at the beach. We'll be back many many more times!

Julie McClain

Can’t say enough about how perfect this place is. If you like to ‘go go go’ then this may not be the resort for you although you can book excursions and find other things to do if that’s your preference. BUT, if you want to rest & relax in an incredibly beautiful place with unsurpassed beaches then here you go…. this my favorite beach in the world!! I love that it’s in a bay, there are not waves so if you’re into surfing or body surfing etc. is not that kind of beach but if you’re into floating out into the clear blue water at the perfect temperature - with the sugar white sand - this is the right place! Food is really good, the service and the staff are exceptional, the lodging is wonderful and obviously as I write this, I just want to rebook 😍

Alex Cost

This was the first time here, second for the girlfriend. This is an absolutely awesome place. The staff was by far the best. Within a day or two, they knew you by name and where you were from. This is different from large chain resorts. The beach was only a short walk away, and even there, they had a nice full bar and a place for you to get food, so you didn't need to walk back to the resort itself. I would recommend the spa services. We had the outside couples massage. It's absolutely amazing. It was a good week here, and I will be looking forward to the same time again next year.

Nick P.

Definitely the best all inclusive we've been to. The staff remember you, they provide that extra service that makes a trip enjoyable, everyone has a great attitude. The resort is quiet, and is beautiful, it feels like you are in a jungle. Tables are set up beyond for a buffet. The food is just amazing, the buffet doesn't have a ton of selection because it's a smaller place, but what is there is delicious. They could do better to label for allergies. The beach is across the street, private, not a far walk at all, and is beautiful. The water is clear and calm. There and plenty of spots with open and covered options. Night time entertainment is kind of lacking, though doesn't feel needed to be honest.

Mike Aube

Hands down one of the most romantic places we’ve ever been. First time to Jamaica and wow does this Country know how to host a couple for their 20th Anniversary. I won’t elaborate on all the great ways they continuously showered us with loving surprises - no spoil alerts - but trust me when I say they value your milestones and you feel loved by the resort. Rooms are so cozy, little tree houses. They have a private beach (Short 2 min walk across the road), bar and kitchen at the beach that is all included. Tasteful entertainment, geared towards romance. Food is absolutely amazing, didn’t have a bad bite in all the meals they served us. Drinks were great as well. The concierge Kadian was extra special as well all their staff. We will return for sure! Highly recommend Sunset at the Palms!

Marloes Baelemans-Donders

We had a wonderful vacation, really special in this LS friendly resort. Everybody is making it the best time of your life. Extremely friendly people. Simple (due to tropical environment) but nice, clean rooms with really good bed and lots of storage. Very clean beach, with lots of chairs and shade too! Good food, a lot of choice, great drinks, anything you can think of. Fully filled shop, with anything you could have forgotten, or just want to buy. Excursions are easy to book, some are free, some are outside the resort, that is also a bit expensive but alright. Great entertainment team, during the day, but also at evenings. A bit expensive resort, but it is special... it's coming home! Yeah Mon!!!

Yoxsimara Pamplona Zuñiga

The hotel is beautiful and very big, the workers are so nice and kind, but they need to have more activities (entertainment) for the guests... there comes a certain time that is routine and boring 😒.. but everything else... Excellent 👌

Orane

Listen if I start stating you gonna be reading like the chapters won’t stop so guest what all I need you to do is just arrange your work schedule take a vacation and come to hedo! There’s no if nor buts just do it, it’s a fantastic experience!

S

I traveled with Missy King and the experience was superb! She had events and activities planned. It was nearly perfect. The staff on the resort are simply amazing. Everyone was super professional, nice and super welcoming. I can't wait to go back "home" Thank you Missy King!!

MR.FLYLENO Mckinno

This place is a vibe. I surprised my wife with this amazing trip for her birthday & our 1st year anniversary being married. For the price u pay, there needs to be better food options. Also better options for bottle water. Now there is a bus service that drives you to the resort nevertheless it can take up to 2hours depending on traffic an stops. But overall highly recommend.

Jason Allbert

As our taxi driver shared with us, you need to find a Jamaican resort that suits you. Round Hill suited my wife and I perfectly -- 110 acres of quiet beauty with multiple nooks to find rest and renewal. It's a unique property in the Caribbean. And the people! That's what makes all the difference. Sure, anyone can nitpick little things (yes, the rooms could be more soundproof; and there are young children), but the genuine hospitality of the staff coupled with the heritage-feeling of the resort create an absolutely perfect "home." Quiet setting. Beautiful walks. Delicious food. Smiling, devoted resort employees. This place is one of a kind. We met a couple from Denmark who have been coming for 30+ years. We would love to do the same thing.

Datlakerfan 2003

The villa 11 crew rocks! The service was superior and exceeded our expectations. They were kind, respectful and courteous our entire stay. My husband and I came for my birthday and we will definitely be back. This place is a gym, do the walking tour, our guide was amazing. Do the glass boat tour, the guide was amazing. This is my new fav place and all the staff were amazing people.

Taylor Gates

This is, without a doubt, my favorite place on Earth. It’s not just a destination—it’s an experience of unparalleled hospitality and charm. The team here embodies the true essence of hospitality, making every moment feel personal and unforgettable. What sets this place apart is its ability to blend timeless history with modern luxury. Walking through its grounds feels like stepping into a beautifully preserved time capsule, yet every detail—from the fresh garden-to-table cuisine to the sumptuous bedding—exudes five-star elegance. The amenities are nothing short of spectacular: an amazing spa to rejuvenate your soul, a serene infinity pool overlooking paradise, a vibrant beach bar perfect for sunsets, and countless activities like Watersports, tennis, and live entertainment. Their Friday Jamaican Night dinner and show is an absolute highlight, brimming with local flavor and energy. And let’s not forget the magical buffet nights on the beach, where the sound of the waves adds a symphony to every bite. This place is more than a vacation—it’s a dream come to life. I can’t imagine a more perfect escape.

jessica Obiedzinski

It is not only a pleasure but a huge privilege to have experienced this one of a kind resort. It calls my heart to return to its combed beaches and kind staff. I can’t say enough kind words about the beauty that is this property. Many celebrities have visited this resort over the years and will for years to come. I can not wait to return. This is a very high end resort. As someone who is used to luxury and high prices for food and accommodations and transportation, let me tell you it’s a great value for what is offered. Priceless experience in my opinion. My only recommendation, stick to rum drinks when ordering at the bars. I tried to order a martini and I won’t say anything negative but the islanders know their way around rum not vodka. Make a martini in your villa. Rum is for the bar 🙃

Kay W

There is a reason why this place remains #1. I had an amazing dining experience here. I met 6 guests here and we all agreed. They had been dinning here for over 8 years . It happened to be Jamaican night and I was in for a treat. Every dish was perfectly plated and done to perfection. The atmosphere was magical . It rained and staff was able to move us to the upper deck seamlessly. White glove service .

Ryan M

Amazing buffet and 24 hour grills, loved grabbing a late night burger and sitting on the beach. Great place to relax and go for a swim.

Mary K

Used to love this property, before they only allowed 2 people per room. It's a family resort! Whose ever heard of reserving a room solely for 1 child, 8 years old??? Or yet what if he were 2 or 3??? . Also the rooms used to be more comfortable, offering a couch in the sitting room, not 2 chairs. Very unhappy, will be giving my business to better true family resorts with more comfort for your buck.

Marian Wallace

This is hands down the best resort I have been to.From the day we arrived every single staff member we encountered provided us with excellent customer experience and I mean every single one,the properly to breath taking,the food is amazing everything was exceptional..... I am sitting at the pool side writing my very 1st review.....Thank you Jewel

Zene Andy

Want to give a big shout out to Tamale! She does an excellent job. Keep up the good work my dear. Also want to extend a big thank you to all the workers especially the dining room servers for being so polite and hardworking. My husband and I spent just a few days there and we had a great time. There are a few things that we weren’t pleased about but overall we had a wonderful and time.

Jennifer Valenzuela

Just got back from a fantastic trip. The resort is small enough that you can find your way around easily, but large enough that you have variety. First there is Janice, the best bartender I have ever met, make sure you tell her I say “hello” and try her ladder of drinks, also encourage her to make a ladder with shots (someone give this lady a raise or another day off). Then there is the entertainment staff, I am so sorry but I’m terrible with names, you know who you are. What a good looking fun bunch you are, had so much fun with you all. I will agree that the rooms need a little work, most of the bathroom doors don’t shut, but the staff make up for the facility, I can’t say enough great things about them. If you ever need a cab anywhere ask Shaneka (restaurant manager) for Cole, he is the kindest man you will ever meet. Thank staff for such an awesome vacation. xoxo