Connecting Britain with the world

You can check in online via the British Airways website or app from 24 hours before your flight and up to 60 minutes prior to your scheduled time of departure. You can also check in at the airport up to 60 minutes prior to your departure time.

To check in online, please head over to the British Airways official website and click ‘Check-in’ (top banner underneath the British Airways logo). To access your booking, you need the surname of the lead passenger and the airline check-in reference number, which you will find on your travel vouchers and ticket documents from Destination2 under ‘Your Flights’. Please have the passport details ready of all passengers you are checking in and once you are in the booking, please follow the steps to complete the online check-in. This will include completing Advance Passenger Information (API) for each traveller if this is required by the destination you are flying to. Once you complete the online check-in process, you would be able to download, print or email your boarding passes. If you lose or forget your boarding pass, you can print it again at a check-in kiosk or desk at the airport before going through security and up to 60 mins prior to your departure time.

If you have the British Airways app and you have logged into your booking, the app will notify you when your flight is open for check-in providing you have notifications turned on. At that point you can open your app, tap the "Check in/Get boarding pass" button and follow the instructions on screen. Once you have checked in, your mobile boarding pass will be downloaded to your phone. You will then be able to access your boarding pass at any time, even if you're not online. You can download multiple boarding passes to one device (for up to eight people travelling on the same booking). Please note that some airports, such as all airports in Turkey and Morocco, do not accept mobile boarding passes and you will need to have these printed prior to going through security.

You can also check in at the airport kiosks or desks from 3 hours prior take off and up to 60 minutes before departure. If you are checking in at an airport kiosk/screen, all you will need is your passport and your British Airways reference (PNR) number, which is listed as airline check-in reference on your travel vouchers and ticket documents from Destination2.

You need to have your boarding pass downloaded or printed before check-in closes or British Airways will be unable to accept you for your flight.

Select your seat* as early as possible to get the one you want, and to avoid sitting separately from family or friends. You can select your seats* once your flights have been paid in full and they have been issued (ticketed).**

You can select your seats* via the British Airways official website by clicking ‘Manage’ (top banner underneath the British Airways logo). To access your booking, you need the surname of the lead passenger and the airline check-in reference number, which you will find on your travel vouchers and ticket documents from Destination2 under ‘Your Flights’. You can also select your seats during the online check in process.

Please note that, whilst British Airways try to honour advance seating requests, the airline cannot guarantee any particular seat, even if your reservation is confirmed. British Airways reserves the right to assign or reassign seats at any time.

*Additional charges may apply for selecting your seats based on the flight fare booked, the booking/seating class and the type of seat you are selecting.

** Your flight tickets will be issued (ticketed) once they have been paid in full and in line with the ticketing deadline set out by British Airways. If you wish your flight tickets to be issued (ticketed) earlier so you can select your seats, please arrange the payment of your outstanding balance through the Destination2 website by clicking ‘Manage bookings’. After the full payment has been made, please email customerservices@destination2.co.uk to request that your flight tickets are issued early and please state that you understand and accept that once issued, your flight tickets become non-refundable.

A range of services can be pre-booked, some of which are the responsibility of the airport operator or other service providers. Once British Airways know your requirements, they will liaise with them to make arrangements. Depending on your individual needs and circumstances, British Airways can arrange assistance or an escort to and from the aircraft, help with stairs where necessary, transport for wheelchairs and mobility aids and other support. If British Airways don’t receive advance notice that you need assistance, you could experience delays with the service that you need during your journey. Please see the below details on how and when to request assistance.

Manual or battery-operated wheelchairs, scooters and mobility aids - Your wheelchair or mobility aids must fit within the maximum dimensions for the airline to be able to accept it for travel. If your wheelchair exceeds the maximum height due to a headrest, then as long as it can be removed and taken into the aircraft cabin separately, the device can still be accepted.

Travelling with your own wheelchair - You can choose whether you'd like to give the ground handling staff your wheelchair when you check in, or use it until you reach the departure gate, depending on the airport you’re flying from. To give you plenty of time to board the aircraft ahead of other passengers, please arrive at your departure gate early. The crew may be able to store one collapsible manual wheelchair in the cabin, depending on available space. This is allocated on a ‘first come, first served’ basis. Please contact staff at the boarding gate for more information. British Airways have wheelchairs on their aircraft to assist you on board. You'll need to be able to lift yourself from your seat onto the wheelchair, or travel with a safety assistant who can help you do that. If you're checking in your wheelchair, make sure to attach a tag with your contact details to it.

Battery-operated wheelchairs, scooters and mobility aids – for customers who have reduced mobility and want to take their device with them, British Airways need to make sure they can store your battery-operated wheelchair, scooter or mobility aid safely in the hold of the aircraft. Therefore, the airline team will require the following information from you: wheelchair/mobility aid type, dimensions, tare (un-laden) weight, number of batteries installed, type of battery (Spillable, Non-Spillable Wet Cell, Dry Cell or Lithium battery), instructions for preventing inadvertent operation. The airline will always try and place your wheelchair or mobility aid in containers to keep them safe. There may be some instances where we might not be able to carry your wheelchair or mobility aid if they exceed the acceptable dimension or approved battery types.

Please let British Airways know what type of assistance you need as early as possible and at least 48 hours before your flight departs to give the airline the time to make arrangements. You can request assistance or the carriage of your manual or battery-operated wheelchair/scooter/aid by accessing your booking on the British Airways official website by clicking ‘Manage’ (top banner underneath the British Airways logo). To access your booking, you need the surname of the lead passenger and the airline check-in reference number, which you will find on your travel vouchers and ticket documents from Destination2 under ‘Your Flights’. Once in the booking, select the blue menu bar at the bottom of the page labelled ‘Manage My Booking’ and then choose the ‘Request Disability and Mobility Assistance’ option. You will then be able to select the support that you require. If you can't find the level of assistance you require, please contact the airline directly: https://www.britishairways.com/en-gb/information/help-and-contacts/contact-us

Middle names are not required for travel, and therefore do not need to be on your booking. You can, however, add middle name(s) to the secure flight information (API) when completing your online check-in before departure. First and last names must match the identification documents being used for travel.

Additionally, if you have a hyphen or apostrophe in your name, in your booking and e-ticket the names will appear joined together as the airline reservation systems can't show the hyphen/apostrophe. The same happens with double-barrelled names or spaces between two names. Airport security and passport control staff are familiar with this and there is no need to worry about it.

If you entered multiple first names, or multiple family names for a passenger, it is entirely normal for the names on the ticket to be joined together, even if you had entered them separately when booking online. For example: If you entered Mr John Adam Smith when booking online, your ticket will show the name as SMITH/JOHNADAMMR. This is standard airline industry practice, and you will not experience any issues.