Centara Koh Chang Tropicana Resort

Jason Edwards

An outstanding resort. I do regret only booking one night here. Others have noted that it is of an older construction and so it is but for me that is part of the attraction. When built they obviously used the highest standards of the day and so for me the quality is resplendent today. The room I stayed in was entry level I think. It was beautiful. So large, an enormous bed, wonderful balcony, pretty furniture all of wood (teak?). It is so perfectly Thai in appearance. The Resort is vast and my room was almost five minutes walk to the beach! But that's the price point so I accept that. There are two pools and one of those was right by my apartment. The other is on the beach. And what a beautiful beach!! Breakfast was awesome, the best I've had on Koh Chang. Special mention to the excellent peanut butter! The staff too are all happy, smiley and typically Thai. The stand out feature though has to be the setting: lush garden with myriad tropical plants and trees. Birds calling, squirrels darting about, it's incredible. I stayed in the low season when there were a few children but not enough to bother me. But I think as it gets nearer to November December then the place comes alive with families so it might not be as peaceful as I experienced. Certainly I noticed plenty of things for kids to do. DYOR. I'm coming back next year for sure. Big props to Mr Shein on reception - he's a top guy!💯

Daniel Breward

Out in the boondocks, 400m walk to get to the main road then ever further if you would like to explore and find a restaurant or different beach. The day tours sold through the resort all had bad reviews so I would look to TripAdvisor and find an operator with better reviews. Rooms were not amazing, hard pressed to get them turned over at reasonable time as well. Staff can be inattentive at the restaurant, sometimes you had to wait a long time for drink and food even when the place is not busy. Don't bother trying to hire a kayak or stand up paddle board either. 3 Kayaks for the whole entire resort it seems. Stand up paddle boards were in poor condition as well. Overall, pretty disappointed in our stay.

שי מתוק

We stayed at this hotel a year ago and had a great time, so we decided to come back – but this visit was completely disappointing. The first room we got had a very strong smell of urine or ammonia that filled the entire room and bathroom. We asked to change rooms, and they moved us to another one but when I went to take a shower, there was no water at all. When I called the reception, the staff said: “Let me check if there’s no water in the whole hotel or just in your room.” That’s simply unacceptable if there’s no water in the hotel, the staff should already know. It felt like they were trying to avoid responsibility instead of actually solving the problem. I asked to check out and get a refund, but they kept me waiting almost 40 minutes in the lobby before finally giving me a form confirming the refund. On top of that, there were also several power outages during that time. I didn’t book the cheapest room I chose the third level of rooms available yet we got a far, poorly maintained room with dirty floors all the way from the lobby to the rooms. We ended up leaving after just a few hours, not even staying for one night. The worst part was that no one tried to make things right. There was no sincere apology, no effort to improve our experience just quiet agreement to let us leave. They completely ruined the start of our vacation and left us with a bad feeling and deep disappointment. The only reason I’m giving 2 stars instead of 1 is the beautiful greenery and nature around the property it’s truly lovely and peaceful. At the moment, the hotel feels like a 3-star property at best, with disappointing service. It’s a shame this place has great potential, but until they seriously improve maintenance, service, and guest care, I won’t be coming back.

Srinivas Thangirala

Very good stay. Rooms were clean. Despite so much greenery, we were surprised there were almost no mosquitoes. Gym equipment looks a bit rusty but functional. Breakfast spread could be better for vegetarians- not much choice.

Marcus Axlund

Disappointment and not recommended. I will not return. Very uneven service. Staff in Restaurant promoted massage 90 minutes for 550 thb. When we arrived to the Spa there were no staff present. After 20 minutes they arrived and claimed 3500 thb for 2 hours. After our rejection they suddenly “remembered” the promo-price. I wanted service in the reception but had to wait 25 minutes with only one guest before me, despite several people working there. So I had to interrupt and push them to handle 2 guests simultaneously. I wanted to extend the rent of my scooter for one day but was rejected since the woman in the concierge said she didn’t want to work this Saturday??! It’s like the staff is very friendly and polite but totally lack customer service training and basic skills. Restaurant doesn’t have all dishes in the menu. Overall disappointing. Avoid. There are many better alternatives in Koh Chang.