GF Noelia

Kayleigh

AVOID AVOID ❌ We’re do I start? The staff was horrible and rude especially if you didn’t want a drink with your meal. The food was absolutely disgusting the choices they put out who wants to eat fish soup and fish pizza every day? I was living off stale bread with butter because that’s all I could stomach as it was that bad. There was NOTHING at all for children so If you want your children eating dry chips and ice cream all day every day then it’s perfect for you. Their was NO Entertainment The pool…. Is on the 7th floor freezing cold with 3 little railings around it now if a child was to slip it is VERY dangerous. The cleaners did a good clean but while they was doing it went around stealing your money and jewellery! I reported my earrings was stollen which I was told I was a liar by their arrogant manager. The whole place is a disaster and I would avoid at all costs!!

S Graham

2hr transfer from airport. Some rooms are beside bus station and a very well used sports centre so its noisy (you can also hear the lift pretty much constantly). Rooftop pool (freezing), no children's pool and not particularly child friendly which was fine for us. We had breakfast included which had nice rolls and all you'd expect. Evening meal not brilliant so eating out preferable for us. Quite hilly so those with mobility problems may struggle. Staff are very nice and accommodating but I doubt we'd return. Centre is about 15 mins walk but steep hill to conquer. Couple of small restaurants fairly nearby but that's about it.

Ian Arnold

Currently staying in the hotel on a 5 night break with Jet2 holidays. Rooms are adequate and cleaned daily except Sundays. Furniture does look dated but it's the same in virtually every Spanish hotel I've ever been in and as I only use the room to sleep and wash in it's more than adequate. Food is self service and therefore plentiful and is of a good quality, and suits every palate. I'm staying all inclusive and it's totally acceptable. Pool is located on the top floor of the hotel and is quite small but I've never yet had a problem getting a sunbed or in the pool itself. Pool area is kept clean and tidy. Hotel is located a couple of minutes walk from the main bus station in Puerto De La Cruz from where you can get buses all over the island and is about a slow 15 minutes walk to the city centre where all the shops etc are. Only downside to the hotel is that it is noisy with a hotel (be live Tenerife) on one side blasting out incessant music for most of the day and on the other side is a sports hall complex from which you get noise of cheering crowds and whistles from the referees. Apart from that I'd thoroughly recommend this hotel as the staff are super friendly and go out of their way to help.

Jo Singh

The rooms were very dated and far from spotless- there was a bunch of hair stuck to the tiles in bathroom and nobody cleaned it for a week that we were there, same with some dust and more hair under the sink. Pretty disgusting. The furniture was dated but it was expected, beds and sheets were nice and clean. No sockets in sight- found one in a cabinet and one behind a side table- very uncomfortable. Swimming pool- clean but very small and the atmosphere there was horrible- feels like if you make a sound louder than a whisper you’re not welcomed. Parking on the street- impossible, so if you hire a car it will be a nightmare. The thing that was great about that hotel was its location and I think it’s the only thing going for it.

Rob Devlin

The hotel is nice and the reception seemed more like a four star hotel. I was impressed by the food waiting for us as we arrived late at night. It was much appreciated. The room was big enough, clean and comfortable with good ac. The staff were excellent. The food in the restaurant was good. The rooftop pool was small for a hotel this size and had a strange rule of having to not make noise! Seemed odd considering there was a separate area below with sun loungers. Surely that could be the quiet area? The hotel is close to a small beach and about a 15 minute walk to the gorgeous town centre of Puerta de la Cruz . The hotel was about 80% Spanish with 10% British and 10% German. We also had a nice sea view and mountain view.