Hard Rock Hotel Vallarta

Catherine Beadell

This is the second time here at the hard rock, we love this resort. I read a few comments about the food but we didn’t feel this way. The food is fresh, tasty and the service is incredible. Every morning we were served by Luis and he ensured i had a fresh apple juice made out of apples. We brought our elderly parents and they enjoyed the room service it was perfect for them as they didn’t want to come out every night. We also ordered coffee every morning and it came within 20min. The pools were clean, however they were very warm. Seagulls were much better this year. Also the music around the pool at 9am is really good. Usually between 3-4 they have activities in the main pool and it is very annoying to hear someone in the microphone for 1 hour, when you want to listen to music and relax, but if you like the games it’s fine.

Barbara Desrocher

I never write reviews but need to get this off my chest. I am sooo disappointed in my choice of selecting The Hard Rock. Day 3 out of 7 and we are going off resort to eat. I did alot of research when planning our special trip to Peurto Vallarta and by reading reviews I thought it was a solid choice.( even though it was the pricest of my choices). ....sooo wrong!!!!! Especially for the price I payed. The food has been Terrible in all the restaurants. The buffet is a joke , no fresh salad choices and for hot food you have pizza and a few odd choices for hot food...and I emphasize FEW!! To be honest Cuba even had a better buffet. Our first night we did the Brazilian a la carte , which consisted of a small buffet and then they brought the meat around...the beef was soo tough and the chicken was not edible...not a great first impression for our first night so thought the others HAVE to be better. WRONG !! Thought we would be okay with Zen as this restaurant in particular had good reviews. Chicken Satay was disgusting, cold, hard and flavorless. Crispy sushi rolls same results...didn't eat the main dishes as I was so turned off by appetizers. Ciao steaks was over done and salmon entree came out close to raw. Mexican restaurant is part buffet, again a joke!!Also I get that they need to turn tables as quickly as possible but getting our entrees when we are still eating our appetizers is soo not cool. Best food so far was off resort at The Fat Boys in Buccerias!!! As for the rooms there is absolutely no counter space in bathroom, no balconies....but I will say the beds are comfy. Shame on the Hard Rock for charging the rates you do!!!!! Never again and I definitely would not recommend to anybody, especially being a " higher end " resort. Update: After a very disappointing start to our vacation I am beyond pleased to say the Hard Rock team have taken our disappointing experience to heart. With hands on service they have turned our experience into a most positive one. They wanted us to experience what they deemed to be their exemplanary food quality and service, and they delivered going " above and beyond ". Thank you to the concierge team Renato and Isabel to reaching out to me to see what can be done , and following through to bring it to the Food and beverage team!! A HUGE shout out to Chef Isreal and Chef-Rey for a wonderful dinner tonight. I can now honestly say I am looking forward to our culinary adventures for the remainder of our trip. A special thank you to the team at Frida!! Araceli, Augustin, and Noemi thank you for a most enjoyable evening at your restaurant!! I feel reassured I DID make the right choice choosing Hard Rock Vallarta!!! I will be returning and can honestly say if anyone is looking to come to Vallarta, Hard Rock is a solid choice!!! Thank you Hard Rock...you ROCKED IT!!

Maha Ben

I had a great week with my family at this resort. The service was good, and the staff was really nice and friendly. We met a lot of nice families by the pool and at restaurants. The restaurants did not have a lot of choices as well as in the buffet, but that's because it's smaller compared to Hard Rock Los Cabos. Honestly, there is nothing to complain about.

Alejandro Garcia Perez

This hotel in my opinion has it all, first is all inclusive so if you want to eat and drink everything this is your hotel. The restaurants so delicious and one favorite thing is there is a small restaurant like this a food stand where you can go for pizza when you're in the pool area. What I liked most was that there is a special area for children where there are video games and machine games and other things very funny. The night shows are so impressionist in special the fire show. The room where I was, it was very comfortable and had a jacuzzi. The people of service were so kind and helpful, so I feel satisfied. In general, I love the hotel and beach, and I would like to return very soon.

debbie puffer

We have experienced all the Hard Rocks as a HOF member….enjoy them all…. We selected Puerto Vallarta this trip to re visit a smaller resort this time We were not disappointed….not as much choice but plenty of opinions non the less We were greeted well with transportation… Greeted again upon arrival with signs,warm towels & butler…Alex was great …so was all the other Butlers…waitresses & waiters… All poolside lounges always reserved…Bali beds….meal reservations…& seats at show were always waiting….check in & check out was flawless…..even the weather was great For a smaller resort highly recommended Didn’t miss the larger resorts at all