Starfish Tobago

Alison John-Williams

This is definitely NOT a luxury hotel. You get ONE key per room regardless of how many people are in the room. (Yes, I said key).The room fridge is only stocked on arrival day with water. All other days, we had to purchase bottled water or drink regular tap water. The crew that cleans the room is not responsible for replacing towels. When we couldn't wait for that crew, due to previous plans, we were ensured that it would be taken care of. Upon our return, we found a plastic bag with towels hanging on our door handle. There's really no entertainment besides someone playing music through their phone. (The music was good though). There is a pool table with uneven legs, so the balls do their own thing when played😆. They're always short of towels at the beach/ pool area. Most of the staff is friendly. A special shout out to the guy at the omelet station..best attitude ever!!

Aliyah Baksh-Aziz

Glaringly obvious that foreigners are more of a priority than locals when everyone staying all inclusive is spending the same money. Rooms are decent, bathtub slippery, non-slip mats need to be added. Wait time to be seated for breakfast & dinner too long. Wait time for all drinks ridiculously long especially as your order would be forgotten & you have to keep asking. Most came when we were almost finished eating. I think they are in serious need of additional staff in order for things to be more efficient. The food was really tasty most of the time, now & then there'd be dishes that lacked flavor, we didn't enjoy any of the desserts, all the cakes tasted like box mix unfortunately. There was a handful of excellent servers & kitchen staff but some servers were rude & impolite. Lunch at D'Bay Grill was excellent, as well as the service. The pool & jacuzzi are lovely. Overall rating 3/5 (being generous here). I would not recommend but to each his own

Vicky Gangapersad

Rooms needed to be upgraded but the prices are reasonable for all inclusive meals. Meals were good. My last year visit meals were a bit better and served on time. This year there was limited staff at times. The pool was clean this year. I would return to this resort as they are a work in progress with respect to renovation. I hope that they are able to cover the expenses of the upgrade in time to attract more tourists. I absolutely love the deck where we ate.

Suspicious Gay

Let’s cash walk out the door I was quite surprised when this hotel let us, a group of six, walk out the door We were staying elsewhere on the island, but came here for lunch. First, we were told we must pay an entry fee of USD$22 per person, and then pay on top about USD$50 each for lunch. Looking around their virtually abandoned pool and beach, I was surprised they were prepared to send us - money - away empty handed Perhaps a new policy to say yes to outsiders coming in for lunch could do the trick

Emma Jayne

Last morning here at starfish hotel, and honestoy very mixed feelings, the majority of the staff are lovely and wonderful, but the manager and assistant manager are 2 of the worst people I've ever met. Friday the 14th March our hotel room was robbed we lost the equivalent of £350, there was no sign of forced entry so the only way someone could have got in was a key. We discovered the missing money Saturday right before a trip we had planned with the wonderful Derek Sandy who helped turn our holiday around. We reported the money as missing and straight away the assistant manager made us feel like we were lying and tried fobbing us off with excuses. By Sunday we still hadn't seen the police, so asked to speak to the general manager a meeting was arranged for Monday, both denied everything didn't offer a single apology, didn't even ask if we were doing OK (we obviously weren't) we finally spoke to the police Monday who concluded the room could have only been entered by a member of staff. Still no apology or any gesture of goodwill from management. The same night our room had money stolen from it the room next door also did (both balcony rooms) when we asked the managers about that. They told us that money and phone had been found upon leaving having the hotel. So no doubt that's what they will tell people after we've left. On the plus side of the holiday Derek Sandy, Woody and Barry all took us out for some fantastic trips, Derek took us on an island tour and showed us some fantastic sites. Woody we did a boat trip with snorkeling and dolphin spotting, we saw a group of dolphins who were playing under the boat for about an hour it was truly amazing, and Barry arranged a birthday bash for my husband, he got a balloon, birthday cake and a bottle of red wine, we did an mini island tour, then onto pigeon point where we got on a glass bottom boat and was piled with rum, did buccoo reef and the nylon pool as well as spending the whole afternoon chilling on no mans land where the food was fantastic and the drinks never stopped! I would also recommend catamaran picante who we had a wonderful time at cotton bay with. So, in summary, everything we did away from the hotel was fantastic. We will return to tobago but not to Starfish