The St. Regis Osaka

Lyn Eve

I had a wonderful stay at this hotel. From the moment I arrived, the service was truly exceptional - extremely friendly and welcoming . The attention to detail and kindness of the hotel team was remarkable. They were always ready to assist with a smile, making me feel genuinely welcomed and valued as a guest. I cannot speak highly enough of the exceptional service I received during we stay. all the food never failure~ It truly made my visit memorable, and I look forward to returning to this hotel in the future. Thank you for making we stay so special.

Mark Agnew

I am staying at the St Regis as I write this review. The room is beautiful - plenty of space, comfortable bed and lovely bathroom with many amenities. Lobby and overall hotel facilities are also lovely. Having stayed at St Regis locations in other countries I am disappointed at the check in experience and experience with some staff. I’m accustomed to a warm, welcoming engagement style with hotel check in staff at 5 star hotels (including other St Regis hotels). However the gentlemen who checked me in (Mr Giulio) was quite cold and spent an inordinate amount of time telling me about restrictions. I was seeking to change the day of an included breakfast due to a very early morning flight on the day of scheduled checkout. The staff member implied that this would be very difficult and I was left feeling that this was a big deal. I’m not seeking something to which I am not entitled, however a 5 star response would have been more along the lines of “… let me see what we can do…”. Regardless of the outcome, I would have felt that the staff is seeking to welcome and accommodate me. The cold response I received made me feel unwelcome. Staff need some training please. Upon arriving to the room, the porter offered us welcome drinks. For some reason it took 30 minutes for a soft drink and cold tea to arrive. We had actually given up and were preparing to depart the room when the drinks arrived. Later that day when I entered the bar to ask a question, before I could open my mouth I was advised loudly and harshly by a male staff member that “the bar is closed - come back later!”. I had a question - I was not seeking to sit at the bar. Staff at the entrance to the hotel (doormen, porters, valets) however were extremely helpful, proactive, warm and welcoming. I recognize that these experiences may seem minor however I expected more from St Regis service and I am disappointed.

William Schooley

Had a very nice stay at the St Regis Osaka. Our room was very large with nice views of Osaka. Check in was smooth and friendly. Breakfast was very good with high end service. Our butler was very friendly and did a great job shining my Loubitons. Everything was what I expect from a St Regis.

Laura Vargas

We had a wonderful stay as part of our honeymoon. They upgraded our room and we ended up with a very spacious and comfortable room with a great view of the city. The location is on point, we were able to get around very easily. We booked through Amex Fine Hotels, so we had breakfast there and it was quite lovely. Everyone was kind and welcoming. Overall, would definitely recommend and go back!

Harleen J

Loved our stay here! We stayed for our first anniversary and the staff was so friendly and helpful! Everyone speaks great English which was helpful for navigating the city. They even helped send our luggage to the next location. The rooms were really nice, breakfast was delicious, the bar was very aesthetic and had amazing drinks. Highly recommend staying here!