AluaSoul Menorca

Adrian Bowhay

Lovely location and excellent pool area adjacent to the hotel. Staff are friendly and helpful. Our 'garden view' room had no view at all as the greenery was very tall and beyond that was a white painted wall.

Barbara

The rooms were spacious and clean. We asked for more bedding and it was delivered quickly. Slight confusion over the swimming pools but we always found vacant sunbeds. We made good use of our plunge pool,which although not huge was perfect for cooling down. We bought water for our room but plenty was available in the restaurant and reception. The snack room was relaxing and cool. I would have liked hot water as well as a coffee machine. Food was varied and good. Staff all friendly and spoke very good English. Some evening entertainment but we wanted a quiet break. I think there was plenty going on during the day if required. Hopefully we will return

Rae Condon

This is an adult only hotel, close to the airport in a very small town. Staff were friendly and helpful, great food lovely rooms and entertainment was really good too. The pool area had a lovely chilled vibe and sun beds were really comfortable. We hired a car for the day through the hotel, excellent value and delivered to the hotel on time the next day! We drove to Ciutadella beautiful town just an our away would definitely recommend this. Reason for 5 Stars, we just couldn’t fault it!

Izzie Charlotte

We stayed here from 14 Sept - 17 Sept and I cannot fault the hotel. We experienced attentive and polite staff who were available 24/7 and always helpful. Our room was really clean upon arrival and this was maintained throughout our stay by the lovely cleaners. We had fresh towels provided to us daily and shampoo, shower gel, conditioner and handwash was also provided. There was also a hairdryer provided which was really handy. There was a good selection of food available at breakfast, lunch and dinner which we enjoyed. The only thing that we didn’t enjoy were the all inclusive cocktails in the bar, they were very strong to the point where we couldn’t drink them. The beach club opposite was gorgeous and the spa at the hotel was great. I had a massage at the spa which was very relaxing and the pool in the spa was really enjoyable. The hotel is located in a very quiet place and so we did not come across any night life - this is the perfect holiday destination if you just want to relax. We also got a 15/20 min taxi from the hotel to Mahon which has some lovely views and restaurants. I would definitely recommend this hotel if you are looking for a relaxing and peaceful holiday. Would definitely come again.

Lorenzo Fattori

If you want to relax and enjoy your holiday, stay away from this place, this is NOT a relaxing hotel... we leave the busy life and fly to Menorca to disconnect and relax, we expect to sleep. Long sleeps are not possible in this hotel. Rooms: This hotel has ZERO insulation between rooms. You will hear EVERYTHING happening in your neighbor rooms. We were so unlucky to be sandwiched between two couples, one with clear hearing issues and addiction to TV watching it full volume all afternoon and night till very late (we are talking 2-3AM) and then back again in the morning, the other which enjoyed an early morning love consumption with loud enjoyment noises at 6 in the morning... we basically did not sleep. When mentioned to the reception, they said the hotel was fully booked, and they were not able to do anything for us. The bathroom was smelling of sewage, and the door closers are not properly adjusted, every door is slamming all the time (come on, it's not that difficult to adjust them) Food: the breakfast buffet is quite rich, but be careful if you are allergic, the allergens indications are all messed up, you cannot trust them. Also, zero indication on what is vegetarian / vegan and what is not, you will find meat in very weird things. The hotel does not offer a microwave or a bottle opener, meaning that you can't enjoy your own food or drinks easily. Service: when we mentioned all our problems to the reception the only answer was "we are sorry", they didn't try to solve them, no discount, no offer, nothing. They know this and they are trained to don't do anything about it. Edit: looking at the front desk response to the review: this is the same answer I got to your email survey. You had your chance to do something when we highlighted all of these issues at the desk during our stay and the only answer was "we are sorry". No discount, not even a small gesture like a free drink or something. Come on be honest.