Occidental Menorca

Lee Robinson

Just had a fortnight holiday here. Room was upgraded to a family room, which was very much appreciated. Food was decent, pretty much as expected. Reception staff and entertainment team were great, big shout out to Guacamole, great guy. The only The only criticism I would have is that the bar staff need to cheer up a bit, engage with the customer and smile instead of just putting the drink on the bar and walking off.. I'm not the only one to notice that, quite a few people mentioned it. But overall a very positive experience and would recommend this hotel.

Graham O'Hagan

APLAUSOS! The hotel is clean, the buffet is good and the staff are very attentive. Realistically you can't ask for more with your general services. Each section of the hostel done to a high standard by dedicated staff. However, it must be noted that without the animation team the hotel would lack atmosphere, character and value. The team is of a very high calibre every day. Always with a smile, always dedicated and always present (literally, we are still trying to work out when they sleep!) for the past 9 years I have run a team of 35 people within animation within Valencia and Barcelona and I can say with hand on heart that the team in the hotel (as a team and Individually) are some of the most admirable I have seen. There is clearly dedication to the evening shows with lots of practice (but also some clearly trained skill in their chosen dance styles etc) and throughout the day they still show the same enthusiasm and excitement for each activity they host. They are a credit to the company and deserve a lot of praise (maybe a big Christmas bonus too ;)) - thank you very much to everyone for making our holiday a very pleasant experience!

Lisa Moody

Attended in June 2024. I would just like to start this review by saying that I have read the negative reviews about this hotel, some things were repeated complaints such as negativity towards English speakers, cleanliness of hotel rooms, staff rudeness, lack of activites to name a few. It's really nice to see a hotel, and its employees have taken on board the feedback provided by previous customers. We haven't visited this hotel before, and I was a little apprehensive reading some of the reviews, but I can report a lot of feedback has been addressed, and I noticed a lot of great changes. Staff were friendly and accommodating straight off the bat. When arrive the reception staff were friendly and spoke to us in English or tried to demonstrate if they were unsure of the correct word, which I felt was really accommodating, seeing as it's a second or even third language for many of the employees. They got us out a little English map, circled where reception was, where the restaurant was, and how to find our hotel room. We had to pay a city tax, which I wasn't expecting, but that's the government, not the hotel, so we paid it. It was about €13 each for 2 of us for 5 days, so it's not too bad. Our flight had been an early one and we arrived at the hotel at 11:30am and we were informed that our hotel room wasn't available yet. But the reception staff helped us take our suitcases to a locked storage area so we didn't have to drag them around with us, he also told us were bathroom's were so we could change our clothes if we wanted, gave us our all inclusive wristbands and said to enjoy the pool bar and order any all inclusive food and drink we would like. He asked us to come back in an hour to see if the room had been vacated and cleaned. We were happy with that. The weather was beautiful, and we enjoyed a few drinks in the sunshine by the pool bar. We returned an hour later, unfortunately our room wasn't yet ready but we did enjoy a wander around the resort, looking at the map and then lunch rolled around so we went down and enjoyed some of the buffet. Again, we found the kitchen staff friendly and efficient. They were quick to clear our table, and we enjoyed the food choices. As someone with a dietary need, I really appreciate the little signs with allergen information provided at all the different food, and it made navigating the buffet a breeze. We both enjoyed the selection of foods and thought they were well cooked and seasoned. Our room was ready, and reception reiterated how to find it, we were in block 7, which was great as I requested a higher room in a quiet area so as not to get disturbed sleep. The room was clean and had that nice faint bleach smell. We were provided with lovely soft and thick towels, and the bedding felt good quality, too. Tv didn't seem to show anything on the screen but made sound, but we didn't reach out to put it on at all during our stay, so we weren't fussed. Could be broken. it could be a user error. Who knows 🤷. We thought the pools were great, the staff were all accommodating and friendly. There were a lot of children running around, but its up to their parents to reign them in, not staff, as I've seen a lot of review regarding kids. A lot of activities are going on during the day and we enjoyed the pool bar a lot. Great little shops within walking distance both gift shops and little supermarkets, car rentals, bus stop, land train and punta Prima Beach is a nice sandy beach nearby. Overall, we enjoyed our stay, we enjoyed the food and lodgings.

Rosie coyle

This is my second time staying at this hotel and I have enjoyed my stay both times. The staff are very friendly, always saying hello and greeting you. The bar staff provide a quality service, and the main restaurant served different foods each day that was nice to try. We were staying during the Euros so the hotel put up extra screens and televisions in the pool bar for everyone to watch. There are several pools so there is always space for you to swim and it does not feel too crowded. We went to the spa which was very nice, but the steam room was out of order. There is a bus stop next to this hotel which takes you to Mahón, as well as a tourist bus that takes you along the coast to binibeca so this hotel is in a good location if you want to explore. It is also next to a beach, shops and restaurants. There are nice coastal walks around this area too. For the price, this hotel is very good value for money and I expect we will return next year! Thank you Occidental staff for all of your hard work and taking care of us.

Francisco Borralho

I have just came back from a 9-day all-inclusive stay in the hotel, in a very nice location. Rooms: The rooms are quite small for a four star hotel. However, they are sufficient. Each room has a terrace where people can hang their wet clothes (although I had to ask for a drying rack!). The rooms have a safe as well, which you can use with a refundable 20 euro deposit. My room was cleaned every day. However, my room was not properly soundproofed. I could hear my friends (on the room next to mine) talking and could almost understand everything they were saying. Also, the shower was not properly attached so water leaked quite a lot, and there would be water everywhere on the bathroom floor after showering. Pool area: The hotel has several pools. During my stay, I had no problem finding an empty sun bed. One of the pools was quite dirty during two days of my stay. Several of the pool rules were constantly being violated like kids diving all the time, inflatables on water and people listening to music in their own speakers… You can get pool towels with a refundable 10 euro deposit and you exchange towels with a non-refundable 2 euro charge. Food: The food was what one can expect from a buffet like experience for hundreds of people, not bad, not great… Dinners are themed based on days of the week and include moroccan, italian, japanese, menorcan and mexican. On top of that, there was always a fresh pasta and pizza stations. I think the hotel needs to pay more attention to the food. There was fruit exposed to direct sunlight and a lot of flies hovering over food. There wasn’t a lot of variety in the buffet. Drinks: There are several bars at the hotel. I only used the main one. Snacks are included on the all-inclusive regime and served until 5 pm. There’s a comprehensive list of alcoholic beverages you can try. Again, if you have the all-inclusive status, you will be served bottom-tier brands… There’s also free ice cream all day. Note that still water is served on plastic bottles. I don’t think this is acceptable for an hotel that charges 2 euros for clean pool towels ‘to save the planet’. Staff: Overall, all the staff (cleaning, table servers, bar people, animators) were quite nice. Especially, Salvatore and Francisca, working on the main bar, were extremely nice to my friends and I during my stay. They always greeted me with a smile on their faces. Extras: There’s a place to store luggage (on the check-out date) and also 4 courtesy rooms for people to have a bath before leaving for the airport. On my departure day, the hotel also allowed me to take advantage of the all-inclusive status until I left (4 pm) although I checked out at noon. Things to do: There’s a lot of (scheduled) animation going on during the entire day. This is very nice for families travelling with kids. The hotel also has a Spa and tennis/padel courts, although I haven’t tried neither. There’s also animation on the evenings. Location: The hotel is in a very nice location, less than 5 minutes walking distance from Punta Prima’s beach. Next to the beach, there’s loads of restaurants, supermarkets, rental car agencies and even a pharmacy. Ciutadella is one hour away by car. There’s free parking on the premises and train/bus options available to commute. Overall, my stay was very positive, apart from the rooms, and I look forward to return to Menorca soon!