Legian Paradiso Hotel

Danielle Calva

This hotel has it all! They have a large pool with plenty of sun beds & chairs. The pool also have a swim-up bar where you can order food & drinks. There is a spa on-site for massages & facials. The main restaurant is very large with many options for great food (Western & Indonesian). The breakfast buffet is one of the best I've had in Bali. The rooms are spacious and have a closet, TV (with cable channels), refrigerator, and desk. The rooms could use some updates, especially new mattresses & lighting, but the were very clean. The bathroom is very big & has a tub with plenty of hot water. The staff is amazing! Everyone is very friendly and helpful. The Location is fantastic! There are many bars, restaurants, spas, convenience stores, shops, etc... right out the hotel. However, you can't hear any noise in your room. The beach is only a short walk away (10 minutes). This is a hotel I will definitely come back to & recommend to friends.

Dionne Barbra

We had an unpleasant experience with the front desk. The receptionist named Deka was probably trained to have 2 faces, a poker one for local guests and a super friendly one for the foreigners. We came to the hotel in the afternoon to book a room and this guy said none available but when I showed him the opposite information from their own website he then reluctantly let me book online and quickly turned his face to talk to his colleague, ignoring me. Well, I did book online later through booking.com but then when I showed him my receipt he said the hotel would not prepare us a room until they receive the booking confirmation from booking.com through email and he even said as it was weekend (I was there Saturday), they probably wouldn't get the booking confirmation email until Monday. What? I tried to stay calm and wait at the lobby while kept looking at the front desk side for any sign of good news. After almost half an hour I approached Deka again but he just shrugged his shoulders without looking at me then telling me to wait while looking down at the computer screen. When I asked him how long I should wait he couldn't give me the exact answer. He kept saying the same thing later without any sign of me seeing him doing anything like contacting his manager or anybody responsible to let us get a room as we have already PAID and shown payment receipt with the booking number on it. When I said I never had this problem with other hotels before he even blamed me for not paying as "a walk in guest" but doing it online and explained all the crab which basically blaming me for booking the hotel online. I became more upset when I saw him smiling, greeting and talking super nicely to other guests who are all foreigners, answered all their inquiries, leaning his body to listen to them carefully. Oh my goodness, what a racist! He didn't even look at me when I greeted him the first time I came and approached the front desk. What's wrong with the front desk staff training? Is this common in Legian or Kuta? It doesn't happen in the other side of Bali, I've been observing this phenomena: If you are a local/Indonesian you will not get the same treatment (hospitality) as the foreigners. You need to be super careful not to be fooled by the convenience of this hotel. It's so outdated. A lot of things needed to be updated including rooms, TV, their aging stinky pillows and mattresses and their data processing system should be upgraded so guests do not have to wait for ages to get their booking confirmation. The most important thing is proper training for the front desk staff to be hospitable, helpful and friendly without showing any bias to all guests. Luckily we had Rani, another receptionist who treated us with respect and did all her best to solve our problem. We finally got a room but we were too upset to drink pineapple juice made by Mr. Aryana, a senior bell boy. Thank you pak Aryana for calming me down and taking us to our room. I hope Deka will receive further training and hopefully he will one day treat everyone fairly.

RASHVAYANI

I recently stayed at the Legian Paradiso Hotel for five nights. While the room was basic and a bit dirty, it was acceptable since we were out for most of the day and only needed a place to sleep. The hotel’s entrance and lobby are beautiful, creating a welcoming first impression. One night, we encountered some loud arguing from a group of guests, which was disruptive, but this was an isolated incident. Despite that, the view from the hotel was lovely, and the property was very peaceful at night. It’s family friendly. Walking distance to the beach and there’s a market nearby the hotel to buy souvenirs. There’s a hotel restaurant which is open till 11 pm if I’m not mistaken. In front of the hotel is a mini market to buy snacks. Otherwise, it was safe for ladies. Overall, for the price and considering we were out most of the time, it was a decent stay.

Carl Knudsen

Me and my girlfriend spend almost 3 weeks in Legian Paradiso. The atmosphere is great. The service was also good. The hotel workers were extremely welcoming. We had breakfast included which was good. They also offer massage which was amazing. The room itself was nice. It was a shame our one big bed were to single beds set together so you would descend down the middle during the night. The room itself was clean - although we did encounter some small reptiles in our room in the last few days which was not very nice. But that the beach is just minutes away and everything is so close to you is just such a huge plus. So, for the price I would say you get a great value, and I would recommend Legian Paradiso

Madi Pryde

We stayed in one of the “deluxe” pool view rooms. With the state of our room I would’ve expected I paid for a free motel. Upon walking in for the first time our AC was broken and so was our shower. We went and told the reception and after fixing the shower they turned the ac on to 16°, which is not nearly cool enough for Bali weather when you’ve been out walking all day, and they told us to deal with it basically. 2 of our pillows had black marks and 1 even had an old blood stain. Later in the trip one of the towels even had an old blood stain too. I also found out that they dont replace sheets on the bed, they only make it for you. I found this out by noticing the same stain in the sheets a couple days in a row. The bathroom was disgusting and needed a deep clean. There was mould on the roof, along with mould that was in the walkway to our room. The room itself has no big light so you have to use the two small lamps on each bedside and what little light you get from the window. The paint is peeling off the walls everywhere. And there’s cracks big enough in the roof for geckos to run into your room. Should also be warned that the walls are thin. I was up at 6-7:30 every morning by people doing god knows what in their room. Slamming doors are moving furniture. Overall the service is amazing and the workers are lovely. Although the reception workers can hardly understand what you’re saying.