Nexus Resort and Spa Karambunai

robin earle

Do not go here. I do not understand how this "resort" has 5 stars. The website looks like a beautiful and happening resort with plenty of amenities. We arrived and it was a ghost town there we saw maybe 10 to 15 other guests. Only 2 restaurants or bars were open and then the Cafe. The pool was roped off around 7. We paid extra for the "club" that we had access to until 9pm. Or so we thought. They closed 3 hours early with no notice on the door. Then there was the room. I've stayed in 35$ motels that were cleaner. Mold, scum on the shower (clearly has never been cleaned), accumulations of dust everywhere and drippings of God knows what on the walls. Our shower head was warped and shot water out at the ceiling. The manager did handle it professionally and worked with us. We received a refund for the rest of our stay and arranged other accommodations. We felt taken advantage of and lied to. Even if they could relocate us to an acceptable room it wouldn't matter because there was nothing to do there.

Carol Yong

We happened to come Sept 16-18 when the weather was very strong winds, intermittent rain...the waves were strong...some roof shingles were blown off 😱...which meant we were pretty grounded, however there's a schedule of activities that one can partake of since it's a resort. Had a session with Borneo Spa.. This was 👍👍..a walk on the beach is not to be missed...even spotted 2 monitor lizards swimming lazily in the stream in front of our balcony. Couldn't catch morning sunrise due to this early monsoon type wind and 🌧️. Overall had a relaxing stay.

G. R

Recently had our wedding here. I have to say the events manager Vanessa had been very accommodating and helpful throughout the evening. She helped us out a lot and we are eternally grateful for all the things she has done for us. From settling our deco to sending the food over to the room, and also decorating the room for us. We love it so much! The hall was spacious and the carpets were soft, nice for sumazau and dancing haha! The rooms were very big and spacious. Love the vibes and the view was splendid. Only downside was it was raining the few days we were there. The big room had two bathrooms and two bathtubs. Good for big families to stay in. Another big shoutout to Eric, our server for the night. He made sure we had everything we need for the night and was super attentive. So props to you Eric. Keep up the good work! Last but not least shout out to Rita Lee. The food was amazing. Couldn't ask for a better dinner that night. Overall. We were very satisfied with the service and rooms here. Would recommend this place!

Mohd Amiruddin

I enjoyed it very much. The view is superb. Good breakfast. The pool is huge. And there's a lot of activities. They also have some kind of daycare / activities for your little one.

wan hamidi aziz

Location is superb, sunset view is beautiful. The beach runs forever and clean, water is clear and clean. But the fact is that rooms are in need of refurbishment. I read reviews and I think the non-premier rooms are the ones with issues. I agree that some investment is need to revive the hotel. Just do wing-by-wing. Breakfast staff works really hard during busy times and is the best staff in the hotel. Reception staff/system needs to be improved. Bell boy male staff (?name starts with L) is good, taking a group check-in to another side. This hotel has potential to relive back its glory years. 12-14 Aug 8117.