Orchids Hotel Saigon

Aline Cardoso

I want to be fair and say that my stay was generally good. The room was comfortable, and the location was excellent. The staff was amazing, friendly and very helpful. However, I didn't enjoy the breakfast. I was also charged 100,000 dong for my face towel, which had some tinted sunscreen on it. I find it ridiculous that I had to pay for the washing fee when I’ve already paid for my stay; I would have expected those costs to be included.

Stavros Alexandropoylos

We stayed there for three nights. Overall the experience was very good. Friendly staff, very clean room and splendid breakfast buffet. It s a bit more expensive than other places around but totally value. We didn't have time to try the pool but as we checked it was very clean with nice view. Thank you from room 702.

Tova Fisch

The room was very clean, had everything you could need. Bed was very comfortable. Lots of storage space. Shower great. Had a toto in bathroom which took up a lot of floor space. Only reason for a 4 not 5 star, was that the room was small- although had everything you could need. Simply a warning- although I would happily stay there again.

Claire R

Excellent hotel, quiet and comfortable room, delicious breakfast, and friendly staff. The swimming pool is too cold though. Loved my stay!

Krishan Veerappa

Three stars is due to trying to charge me for additional cleaning of towels. The hotel informed me a 200,000VND (over £6 and $8) per item for additional cleaning of stains that couldn’t be removed (even though they can be). This was told to me during our stay and I would have to pay before I check out. The day before checked out I complained as I felt this charge was not justified and looking at previous reviews that this was a common theme. I refused to pay and explained I felt unwelcome because of it and will not stay again in the hotel even though I had booked with them for when we returned in 10 days to Ho Chi Minh City. The hotel said it was because the agreement between them and the laundry service did not cover this. I said this is between the hotel and the laundry company and any charges should not be passed to hotel guests because of this oversight. After my complaint the hotel waved the charges which I am grateful for the front desk staff for handling. I did not return to the hotel due to original handling of this as they would have made pay if I didn’t complain. It should not have happened in the first place. I’ve been to Vietnam 5 times in the last 2 years and never experienced this at other hotels. The rooms are clean and a good location. The breakfast buffet is a decent choice and selection for the hotel of this size. Overall the hotel staff are helpful and polite but the management are out of touch with guests with these hidden laundry charges.