Robertson Quay Hotel

Sebastian

Our stay at Robertson Quay Hotel had some positives, but also a few downsides. First, the location is excellent. Right on the riverside and in the city center, the hotel provides easy access to local attractions, making it convenient for getting around Singapore. For the price we paid, the room size was reasonable, though it was quite small. However, given the location, this was understandable. One major downside was the heavy smoking smell in the corridor, which seemed to worsen in the evenings and even seeped into our room. Additionally, while our room was generally clean, the overall building had a slightly neglected feel, like dusty corridor windows, which detracted from the experience. Noise was another issue. The walls are thin, and we could hear neighboring rooms quite clearly. Road noise also made its way into the room, which may bother light sleepers. In summary, Robertson Quay Hotel is a good budget option for its location, but improvements in cleanliness, air quality, and soundproofing would make it a better stay.

Passion coctail

This hotel looks like there is no one touched it to clean for like 20 years because of the smell it comes on the outside of the room. We have been on the third floor room 316. Small rooms and we can understand that, but the bed 🛌 as very bad and it moved on all the sides. You can’t lay on it normally. The location is great because it’s really near the places and metro stations and bus 🚌, taxi 🚕 has it really easy to bring directly on the entrance. The service I gave two stars because we found it dirty when we arrived and the policy of this hotel by keeping guarantee of stupid things makes me think that I’ll never come back at the same place. If you think to go at this hotel 1 hour before, think for some extra 25$ to pay for each hour that you may come before. So, better sleep in the car or airport. 😂 I can understand the policy of the hotel, but the service and the rooms and the cleaning I can’t understand. The pool is available from 10-19:00 every day, thing that we did not used as well.

Chin Chin Tan

If there was an option to give ZERO stars, I would have given. Firstly, I acknowledge upfront that I made a mistake in the booking for my staff travelling to work. The hotel room was booked under my name and I wasn’t there to check them in. I was elsewhere and the hotel flatly refused to allow them into the rooms even though booking fully paid for and all that. Secondly, I understand that this can be the policy of the hotel. However, seeing that the room was fully paid for and my staff were already at the hotel at 9pm at night, I request the hotel for a way/help to make it so that they are able to check in. I even offered to pay any penalty or late fees to make the changes happen just so they have a room for the night BUT the hotel told me, that, they were not able to do so because, their reservation department only operates from 8am to 5pm and the hotel reception was unable to do so. I had to wait until next morning. What on Earth hotel is this? What is the point of your hotel reception? To act like dummies and do what? They weren’t able to help and to be honest, not a tad bit interested to assist. It is almost saying, “Well, who asked you to make the mistake?” Absolutely horrible and if you want to take my advice because I travel every weekend and our company booked hundreds of hotels a year for our staff, STAY AWAY from this hotel!!! You

Lisa Ariffin

Overall, location is pretty good. If you're just looking for a place to sleep and shower, then this is pretty ideal. It's an old building so expect chips and cracks here and there. My room door had a lock issue so I requested for a room change. Second room that I was in, my toilet door couldn't close properly and there was a strand of white hair on the hairdryer which was kinda gross. Reception and housekeeping were very friendly and helpful.

Sunshine

The 12-square-meter room is quite small, which is okay, but I wouldn't recommend it for two people. The hallway has a strong smell of cigarette smoke, which is not pleasant. It's a bit funny that they don't even provide complimentary bottled water, especially after a stressful journey. Overall, my experience at the hotel is the main reason I don't feel like going back to this place.