Kristin Mould

I recently had the pleasure of staying at The Fives Beach Hotel in Playa Del Carmen, and I can't praise it enough! From the moment I arrived, I was impressed by the impeccable cleanliness and attention to detail throughout the resort. Every area was absolutely spotless, which made my experience even more enjoyable. The food and service were truly five-star. The variety and quality of the dining options exceeded my expectations, and every meal was a delight. The staff were incredibly friendly and courteous, always willing to go the extra mile to ensure a fantastic experience. One of the highlights of my stay was the NRG2GO Fitness classes. I particularly loved the yoga and Pilates sessions led by the extremely thoughtful and talented Shyla Hacala. Her expertise and passion for fitness made each class both enjoyable, restorative and rewarding. Overall, my stay at The Fives Beach Hotel was nothing short of amazing. I can't wait to return and relive this wonderful experience! Highly recommended for anyone looking for a luxurious getaway in Playa Del Carmen.

Dria Ford

I had my wedding here April 19, 2025. When I first started searching for locations to celebrate my big day, I came across the fives. I read previous reviews and I soon connected with a sales rep to further discuss pricing and inclusions. After our first conversation, my fiancé and I knew this was location for us. The process was very hands on, Valeria was our intital sales rep. She stayed in contact with us for months via teams, email and phone calls. 2 weeks prior to the wedding is when the magic happened. We were connected with Mar, and Max. Mar and Max was our wedding coordinators. Mar is extremely intelligent, extremely organized, thorough and she remembers the details. There were times I called Mar with extreme anxiety and needing support on navigating unexpected challenges. Mar stopped what she was doing, located me on the property spoke to me with kindness, solved the issue immediately even if it included adding upper level management, Juliana. They made sure I never lost focus on what was most important, they never allowed me to linger in any unexpected challenges (weather, shipments not arriving) . They worked last minute , and overtime whatever it took to get the job done. My wedding day was a dream, Max stayed with me. Max and team helped assemble my wedding dress. They made sure my dress was spread out correctly while I walked down the aisle. Max and Mar checked in with me throughout the stay, during the wedding and made sure my guest had the best experience. Planning a wedding can be extremely stressful if you don’t have the right team of people in your corner. I couldn’t have asked for a better team. I will remember this experience for the rest of my life. Thank you Julianna, for holding my hand before I walked down the aisle. Thank you for reminding me to breath and take in my moment. Mar and Max you are fairy wedding angels that sprinkled everything as close to perfection as it could get. You helped bring the dream wedding I always envisioned as a little girl to life. I had my Cinderella moment with you both at my side. This resort is gorgeous, the food deserves a Michelin star. I did wish their was a hip hop dance lounge, with more of a party vibe for adults..but none the less all my guests enjoyed their stay. I highly recommend this location, if anyone is looking to have a wedding.

Lu Harding

We came with family to celebrate a Senior graduating high school this year. We had a wonderful time! The resort is immaculately maintained, with lots of options for poolside fun. There is an incredible walking path through the jungle that is magical at night. We had a suite with a rooftop cold water jacuzzi and plenty of places to lounge. We even had a visit from a large family of monkeys who joined in on the roof one evening. But the best thing about the Fives is the staff. They are warm, kind, friendly and helpful. We will be going back!

Callie Secor

We have now stayed at The Fives 3 times and it's been a present relaxing stay everytime! We stayed with 9 people and the process of checking in and out was a breeze! The staff was friendly and welcoming! Everyone you walked past said hello! As well as one of the night we ate at Flavours one of the waiters was making balloons animals for the kids! They loved that! The shows at night were fun to see and experience! Some past reviews have comments of adding pricing to things like the ice cream, they have free flavors that are included in your stay. We didn't care, those flavors were just as yummy! As well as room service delivery of 4 dollars, we only used it one time so it wasn't as big of a deal as past reviews are making it. We are already looking forward to planning our next trip!

Julie Léger

Traveling with a 3 month old and we had a wonderful experience. Tons of kids/babies around. Resort is easy to navigate and big enough without any overcrowding anywhere. We had a fantastic waiter by the beach which made our stay enjoyable - thank you Juan! We equally had a great waiter by the pool who was so lovely - thank you Juli! Frankly, the highlight of the resort is the service - everyone was beyond lovely and so friendly and helpful. Our favs restaurants were the Thai and French… Also, make sure to try the burgers on the beach! Would recommend this resort as a baby/kid friendly spot. The commute from airport to resort by private shuttle was an easy and smooth 45 minutes.

Natalia Sudakova

Our stay at The Fives Ocean Front in Puerto Morelos was nothing short of unforgettable — a true 10 out of 10 experience, made even more special thanks to two incredible managers: Cristina and Jenny. From the moment we arrived, Jenny greeted us with warmth and care, going above and beyond to check us into a room far more comfortable and luxurious than we ever expected. It truly set the tone for a wonderful week ahead. Throughout our stay, Cristina was simply amazing. Every single day, she took the time to check in with us, asking how we were doing and making sure everything was perfect. She helped us with small things (though there were hardly any issues to begin with) and always with such kindness and professionalism. She even helped us find the perfect table to dine at — her attention to detail did not go unnoticed. All of the restaurants at the hotel were outstanding — delicious food, great service, and a beautiful atmosphere. And our room? Absolutely flawless. Spotlessly clean, spacious, and beautifully designed — it was truly a dream. Thanks to Cristina and Jenny, our week at The Fives Ocean Front felt like a dream come true. Their dedication, warmth, and exceptional service made all the difference. We’re already looking forward to coming back!

Kelly M

Really nice hotel with amazing food and drinks. Good service in the restaurants. All meals are sit down and served (no buffet) from one of the three restaurants. All inclusive is the way to go here unless you are planning to eat locally (breakfast could run you about 70$ CAD for something pretty simple). Plenty of top shelf liquor and canned/bottled beer (I didn’t use my travel cup here once). Rooftop infinity pool and restaurant is adults only. There are not many kids here (not much for them to do but swim in the ocean) so they are mostly small children with couples. We were upgraded to an amazing room with a room level balcony and rooftop balcony with loungers, patio furniture, whirlpool (we did not fill it as the pools were very clean and refreshing and located on our floor). We did see the regular rooms as well which were also very nice. Fridges, sinks, hot plates and counters for food prep if you so desired. Rooms are very clean (as is hotel), comfortable beds and plenty of towels incl. shower gel, shampoo, conditioner etc. There was sargasm on the beach however they had workers out there 7 days a week clearing it and it wasn’t really an issue. The water is very nice all along the beach and you can walk to anywhere you like to go in. There are also restaurants and bars along the beach you can stop into on your way to the market square.

Habiba Adib

I had the pleasure of staying at the Fives, and I must take a moment to highlight the exceptional service provided by Yoé.(Joey) From the moment I arrive to the restaurant she greeted me with a warm smile and an infectious enthusiasm that instantly made me feel welcome. Her professionalism and attention to detail were truly impressive. She took the time to answer my questions, recommend local attractions, and even provided helpful tips for getting around the city. It was clear that she genuinely cared about ensuring my stay was enjoyable. Throughout my visit, she was always available to assist with any questions or requests. Her friendly demeanour and willingness to go above and beyond made a significant difference in my experience. I cannot thank her enough for her outstanding service. Yoé (Joey) is an invaluable asset to the Fives and I look forward to returning, knowing that I will be greeted by such a dedicated and caring professional. Valeria also is a great person , always smiling, making conversations with guests and making sure that your stay is perfect. Highly recommended!

Sindi Skenderi

While we were at the Fives, a modern, boutique hotel with relaxing and inviting design, the Sargassum season started, weeks earlier than prior years. The upstairs Ki'in rooftop restaurant was also closed during our week for menu redesign (bar and pool still open). We were disappointed that we weren't able to access the beach, and were only allowed 1 restaurant for breakfast, lunch and dinner. The staff was incredibly proactive and service-oriented. When I requested to chat with the Hotel Manager, Octavio came and spoke with me the next morning. He listened carefully to our concerns and sympathized, telling us he had hired a tractor to come that day and remove the Sargossum. He also offered us a wonderful personalized dinner on the rooftop and option to eat from the RoMarley kitchen for dinner as well whenever we want. We've been to many different resorts, Secrets, Hyatt, TRS Coral, and we've never felt listened to like we had with Octavio. It's easy to pretend you have great service online, but very rarely does it actually show in actions. He seems to understand that we (customers at hotel) are the most important part of the experience. Thank you so much. Because of you and your team - Christan (the incredible, incredible chef) Berenice, Cristina, Abraham (x2), Gustavo, Jenny (x2), Sergio, ALL - we will absolutely be back to the Fives. Btw. Puerto Morelos is a 15' walk and a charming, friendly and bustling fishing village! This is an excellent location. Thanks.

Tom Windhausen

I recently had the pleasure of staying at The Fives Hotel, and I cannot recommend it enough! From the moment we arrived, the staff was incredibly welcoming and attentive, making us feel right at home. The check-in process was smooth and efficient, and we were thrilled to discover our spacious and beautifully appointed room. The amenities at The Fives are top-notch. The pools were pristine, and there were plenty of comfortable loungers for relaxing in the sun. The on-site dining options were outstanding, with a variety of delicious dishes that catered to every palate. I especially loved the tropical cocktails at the pool bar! A special shout-out to Cristina, Elvis, Daniel, and Adrian, who were exceptionally nice and helpful throughout our stay. Their friendly demeanor and willingness to assist made the experience even more enjoyable, and we truly appreciated their efforts to make our stay memorable. What really stood out, though, was the level of service. The staff went above and beyond to ensure we had everything we needed, and I felt truly pampered throughout our stay. The hotel’s location is also fantastic, providing easy access to local attractions while still feeling like a peaceful oasis. Whether you’re looking for a romantic getaway, a family vacation, or just a place to unwind, The Fives Hotel delivers an unforgettable experience. I can’t wait to return!

Yiwen Krus

Came on a Sunday for their brunch. They have amazing deserts and a beautiful spread of food. The music was the best and the views from the rooftop are spectacular. You also get a nice breeze. They are pet friendly and treated my dog very well. I would recommend for a place to bring your pets. They are happy to have them!

Ryan Theobald

Perfect location when staying in Playa del Carmen, 2 mins from shopping mall, close to fifth avenue, close to loads of amazing restaurants. Breakfast is small but has the essentials such as eggs, toast, pancakes. Room was lovely and clean, big room, amazing service when things went wrong. Pool is on roof, amazing views of area and sea. Great price, and as not all inclusive get a chance to explore the food in the area with many restaurant surround the hotel. Will definitely be coming back when visiting Mexico!

Nicole

Came to enjoy the roof top infinity pool and they didn’t disappoint! The customer service was great! They always made sure you were happy and didn’t need anything. The burger was phenomenal! They catered for drinks which weren’t on the menu neither which is a big bonus for me! Their cocktails were made to perfection too! Would definitely recommend!

ludy casey

We had a great time at the fives!! The hotel is very nice, small property if you want to compare with other Hilton’s but perfect for the area. This is a downtown location right on 5th Avenue, the Main Street in the city,you can walk everywhere from here. Stores, malls, market and restaurants all around, the public beach is 4 minutes away. We enjoyed staying here to discover and explore the city and local places of Playa del Carmen before heading to our all inclusive by the beach. So location is definitely great!! the hotel is very nice, modern and elegant, lobby is beautiful with art pieces and modern and luxurious decor, staff is so friendly and always ready to help, Everybody speaks English. Our room was great, nice and clean, we had a balcony and a small kitchenette, great shower and comfy beds,breakfast was very good. The roof top pool was great, kids really enjoyed the infinity style pool and the nice views of the city and ocean, the area is not so big but we found space to relax and enjoy, on days of events can get crowded. The restaurant is very nice, food was ok. There is a small gym the first floor and also a spa with a list of relaxing and beauty treatments. They have underground parking. Over all we had a great time staying at the fives!

B L P L

Wow! this place is amazing. The room, the service, the location. If I ever come back to Playa del Carmen I'm staying here. Resorts are good but I enjoy needing to leave to eat and socialize. Loved my stay. Easily One of the best places I've stayed. I had an Inner court yard room, heard absolutely no noise. none. I work nights and this place allowed me to reset. Loved it. The shower was amazing in the room. The pool was great, hot tub awesome. The bartenders on the roof serving drinks were top notch. 🍻 Remembered my name, so friendly. Thank you for a great trip, everyone who made it all possible. You all are were amazing. Stay here you won't be disappointed. Thank you.