The Fives Oceanfront

Tom Windhausen

I recently had the pleasure of staying at The Fives Hotel, and I cannot recommend it enough! From the moment we arrived, the staff was incredibly welcoming and attentive, making us feel right at home. The check-in process was smooth and efficient, and we were thrilled to discover our spacious and beautifully appointed room. The amenities at The Fives are top-notch. The pools were pristine, and there were plenty of comfortable loungers for relaxing in the sun. The on-site dining options were outstanding, with a variety of delicious dishes that catered to every palate. I especially loved the tropical cocktails at the pool bar! A special shout-out to Cristina, Elvis, Daniel, and Adrian, who were exceptionally nice and helpful throughout our stay. Their friendly demeanor and willingness to assist made the experience even more enjoyable, and we truly appreciated their efforts to make our stay memorable. What really stood out, though, was the level of service. The staff went above and beyond to ensure we had everything we needed, and I felt truly pampered throughout our stay. The hotel’s location is also fantastic, providing easy access to local attractions while still feeling like a peaceful oasis. Whether you’re looking for a romantic getaway, a family vacation, or just a place to unwind, The Fives Hotel delivers an unforgettable experience. I can’t wait to return!

Dawn Auzas

The location of Fives Oceanfront-Puerto Morelos is excellent. It is walking distance to all of the restaurants and little shops. The beach area is very nice minus the big dumpster you can see out of the window in some of the rooms. If you would like a lounge chair on the beach you will need to get there early. The resort needs to offer more seating on the beach. They have an adult pool and a family pool, both are very cold. Same issue with the seating at the pools, need more. Regarding the rooms the walls are very thin and you can hear the chairs moving around above you. You can also hear the toilets flushing in the other room and conversations from the patio. The patios are big but not private at least the room that we had. Our friends had a balcony that was more private. There is a small kitchen in the rooms but if you would like to cook you will need to rent the pots at $25 for the week. The check-in process was a little confusing because they could not scan my credit card. Then when I got home the credit card that I used there had a charge on it for Amazon Prime Membership. I only used the card at the hotel and to purchase boat ferry tickets. So not sure where the fraud happened at. The staff at the resort was very friendly and helpful with any information on activities. Daniel was helpful with some good destinations on our next stay in Cancun. We did not eat at the resort because there were so many options walking distance away. On the last day I went to get a drink at the outside bar and they had my name wrong in the computer. Kind of scary because I was not sure if another guest had my name on their room and would charge drinks and food to my room. I know the resort can not fix the thin walls but they could do something about the lounge chairs.

Tisha

Me and my husband had a wonderful vacation here. Especially the food! OMG I'd give their food over 5 stars! Thank you chefs!! Most of the servers were very friendly, Advel, and Abraham were hyper, made me a joyful birthday dinner. Eduardo and the bartender Carlos were very friendly too, and Hector got a great sense of humor, love that! Also Thanks Carlos(Salazar) for the little surprise for our last day! Really enjoyed the atmosphere anyway Hotel overall is really nice. Beautiful ,fancy, clean and relaxing, only not enough beach loungers I will say... would highly recommend this hotel.

Antionnette McDermott

This is our second time at the Fives Oceanfront and it didn’t disappoint. The staff are friendly and attentive. Special shout out to Cristina Contreras who was amazing and worked hard to ensure we were well taken care of. We absolutely love this resort and will definitely return. One suggestion is to add more lounge chairs. It’s sometimes hard to get a seat. Also, some of the umbrella and bean bag chairs are showing wear and tear and could be replaced. Otherwise, keep up the great work!

Darrell Franklin

All I can say is FANTASTIC! We had our anniversary/my birthday trip here and the stay was 💯 perfect on all counts. From the relaxing couples massages to the exquisite hospitality we received from the staff, especially Valeria who made me feel like a birthday queen. Not to forget Cristina and Eli who helped our stay feel like the vacation we needed. We will definitely return and tell others of the Five’s Ocean Front.