3 Star Tenerife Holidays

Ian Arnold

Currently staying in the hotel on a 5 night break with Jet2 holidays. Rooms are adequate and cleaned daily except Sundays. Furniture does look dated but it's the same in virtually every Spanish hotel I've ever been in and as I only use the room to sleep and wash in it's more than adequate. Food is self service and therefore plentiful and is of a good quality, and suits every palate. I'm staying all inclusive and it's totally acceptable. Pool is located on the top floor of the hotel and is quite small but I've never yet had a problem getting a sunbed or in the pool itself. Pool area is kept clean and tidy. Hotel is located a couple of minutes walk from the main bus station in Puerto De La Cruz from where you can get buses all over the island and is about a slow 15 minutes walk to the city centre where all the shops etc are. Only downside to the hotel is that it is noisy with a hotel (be live Tenerife) on one side blasting out incessant music for most of the day and on the other side is a sports hall complex from which you get noise of cheering crowds and whistles from the referees. Apart from that I'd thoroughly recommend this hotel as the staff are super friendly and go out of their way to help.

Jo Singh

The rooms were very dated and far from spotless- there was a bunch of hair stuck to the tiles in bathroom and nobody cleaned it for a week that we were there, same with some dust and more hair under the sink. Pretty disgusting. The furniture was dated but it was expected, beds and sheets were nice and clean. No sockets in sight- found one in a cabinet and one behind a side table- very uncomfortable. Swimming pool- clean but very small and the atmosphere there was horrible- feels like if you make a sound louder than a whisper you’re not welcomed. Parking on the street- impossible, so if you hire a car it will be a nightmare. The thing that was great about that hotel was its location and I think it’s the only thing going for it.

Rob Devlin

The hotel is nice and the reception seemed more like a four star hotel. I was impressed by the food waiting for us as we arrived late at night. It was much appreciated. The room was big enough, clean and comfortable with good ac. The staff were excellent. The food in the restaurant was good. The rooftop pool was small for a hotel this size and had a strange rule of having to not make noise! Seemed odd considering there was a separate area below with sun loungers. Surely that could be the quiet area? The hotel is close to a small beach and about a 15 minute walk to the gorgeous town centre of Puerta de la Cruz . The hotel was about 80% Spanish with 10% British and 10% German. We also had a nice sea view and mountain view.

Philicon

Brilliant hotel with brilliant service and rooms. When me and my family first came to the hotel, they gave us a bag with food and drink (we arrived at midnight) which showed that they care and show decorum for guests. The food was good and a variety to choose from which is also good for fussy eaters. Would recommend this hotel. However, the pool was a bit disappointing in that you had to be quiet in the pool just because people wanted to read a book (why couldn't they go on the seperate sunbeds? Why couldn't they be in their hotel room?). Only letdown for me was the pool; it was like a mortuary.

shelagh bibby

A lovely hotel situated in a great location for getting out and about Puerto de la Cruz, the Bus Station is nearby. The staff are friendly and efficient. The hotel has a lovely relaxed and welcoming atmosphere. Being a solo traveller I did not want a large hotel and GF Noelia was ideal for me, I have stayed there twice.

Natalia Radu

Absolutely great holiday with family and children. We arrived late night exhausted, and found hotel staff left dinner for us in the fridge - what a caring gesture from hotel, well appreciated. Hotel has a stunning green territory with own botanic garden, we spotted a rooster and 2 hens living there too, quite cute! Delicious food, lovely bar, great customer care and good value for money. Definitely would return.

Martin Groves

Great hotel, our room was clean and well maintained. We were only b&b, breakfast was good. Choice of hot and cold food, fruit, cereal, pastries, breads. A very good choice if you want a quiet location. Walkable to all the beaches but there is a courtesy bus that takes you to the commercial centre.

herman castellino

The hotel and staff were excellent overall, room was big, spacious and well equipped. hotel had a wonderful trail of trees from all over the world and a lot of activities/areas to explore and enjoy. Location distance to local shopping centre was not bad especially as they have a shuttle service and cabs too are very reasonable and reliable. Special mention to a wonderful bartender, Yasiel who made the BEST drinks. He definitely goes above and beyond with service and his drinks including his specialty drinks are quality. My family and I ordered quite a variety of drinks over the duration of our holiday and we were not disappointed ever. Another member who we interacted a lot with was Isaac who entertained on karaoke nights and during the day with a lot of activities. Brilliant place for an amazing relaxed atmosphere where you can tailor your holiday the way you want.

mclste

went with the intention of a good holiday in July of this year. didn't even last a day before I left for another hotel. 1. the rooms have no air-con. this is not easily stated and you cannot assume - fine in the colder months I'd imagine. 2. the rooms are outdated and the one myself and my partner with given stank! with little airflow. 3. the lift had a smell of dog urine - which I assume was proven with a puddle, as well as the lifts not being suitable for a couple with large suitcases in one go. 4. staff did not seem to be around and also when found, had a terrible attitude. don't go into a career where you will be surrounded by tourists if you do not like them. 5. I complained to the receptionist that the room was unsuitable due to the lack of airflow (my partner has asthma) to which she wouldn't move us rooms (I could count the number of holidaymakers on my hand so there was space) and offered us a tiny fan. 6. unless you wish to rely on the bus they offer, the walk to and from the town is quite lengthy as there are no shops near by except a petrol station for provisionals and the walk back up is very steep. the only thing to note is the gardens were quite beautiful. I checked in by around 12pm and by 4pm I had left my room key at the desk as it was empty and left for another hotel so as to not ruin my trip to Tenerife, I go quite frequently (twice this year) and have been to different hotels every time and this was by far the worst.

Ian Campbell

Really like this hotel. It is older, has two buildings, has spacious grounds and is peaceful. It doesn't have air conditioning and is a little bit out of town up a steep hill for those with mobility issues. Very clean, larger rooms, pleasant staff and good value for money.

Veronika Králová

Wasn’t expecting much, but after all I was surprised with care and service Ive received at this hotel. I enjoyed the stay with all offers and had really pleasant time. Also Yoga with John in the morning was nice and relaxing and gave me nice start of the day. Time at the pool was peaceful and calm. Even though there wasn’t many kids at the moment of my stay, hotel was looking prepared for them and seamed very child friendly too.

Nazar Proton

This hotel is an absolute disaster and nothing like the photos advertised. Upon arrival, we expected our room key to be ready, as we had already informed the hotel of our arrival. Instead, we’ve been stuck in a queue of 10-15 people for over 20 minutes, waiting for the incompetent reception staff to handle basic check-ins. It’s beyond frustrating to see how slow and unorganized they are. The service is appalling, and the entire place feels like a relic of the Soviet era rather than a vacation spot on Tenerife. For €160 per night for two people, you’d expect at least some level of professionalism and comfort, but this hotel offers neither. The interior is outdated, the staff seem indifferent to the needs of the guests, and the overall atmosphere is just depressing. This has been one of the worst experiences I’ve had with any hotel. Avoid this place at all costs – it’s not worth your time, money, or patience. Absolutely unacceptable!

Julie Mary

Food was beautifully presented buffet meals. Lots of options to suit everyone. Cooked fresh as you wait steaks, fish, etc if preferred.I did see small brown bugs coming up through a hole next to the food & running across it. I'm sure the Staff are aware of this! Can it be prevented in such a large Hotel? Wine was tasty. Gardens well-established & relaxing with smoking areas separate. Beautifully lit at night. My room was overlooking the pool & entertainment stage so I could sit on balcony to chill - East facing so sun all day until sunset. Noisy until Midnight with the various Acts but I didn't mind. Overall it was very relaxing but it's down to personal choice.

Erley Lizarazo

I have given three stars to the location. Why? Well Tenerife is beautiful and many locations are as close to the beach and vibrant live around as this one. But Sol Arona seems to milk “location” way too much. Please just for the love of god buy new mattresses, put an effort on the quality of the rooms and facilities. Mind blowing that in this day and age you dare to charge the prices you charge for that quality. I have visited this island many times specially the north and I can tell you and everyone reading this, people here take very seriously quality in hospitality. Only one picture for those that want to understand my comment on facilities. Update based on their response: in order to get a good bed, maybe call them ahead to know which rooms have decent mattresses. It seems it’s okay to have bad facilities. So, seems to them it’s the guest who doesn’t know how to book a room. By the way the prices are pretty much the same. Now, actually thanks for replying I forgot to tell you that you can hear everything from the hallway to the next room to the outside.

James Ward

I've just come back from 10 nights here. Great location, only a couple of minutes walk to beach, shops, market, etc, and has a bus stop right outside for Siam Park, Siam Mall, and many other trips pick up there .The hotel is big and can be quite busy at times but the staff are brilliant and make sure you are happy. The food for an all-inclusive is actually really good, well cooked and lots of variety. The pool, in my opinion, is slightly small for the size of the hotel. Never had an issue using it or getting seats. The bar staff are great. One in particular Ruben, he's very friendly, funny and great with kids. The rooms are big and cleaned daily only thing is no air con but if you keep the windows open you get a nice breeze so no big deal. Overall they do a great job will definitely return !!!