Four Points by Sheraton Anaheim

Chacole Santiago

The location is walking distance from Disneyland but you have to walk along a busy road and across a hwy. Kind of scary if you have small kids. Don’t plan on early check in because they won’t have rooms available. Rooms are dirty. There was a ketchup stain made by my 2 yr old, after housekeeping cleaned the same stain was still on the sheets so that’s how I know our sheets were never changed. They switch out towels but that’s it. The baseboards, phone and lamps look like they have never been cleaned a day before. At least mop and clean baseboards. The same random hair on the bathroom wall that was there when we got here has been here all week. Also many stains on walls and doors. Staff is friendly though.

Delaney Taylor

I’m not one to write a review! But, this place has been such a massive mess and headache for me for about a week after my stay. Customer service at this place is non-existent and not a priority. I arrived at my MOTEL style room with no hot water, had to hassle front desk AND maintenance to fix this. Maintenance had no idea about the issue about 8 hours after the initial report I made. The highway IS loud. I slept through it. But, seriously?? No soundproofing at all?? Received no parking pass, charged around $70 for it while being unable to leave the lot without a headache, other guests experienced this as well. Security guard came out to help us and was dismissive and rude. I spoke to Marriott customer service who offered me a partial refund of $50. The hotel outright refused to honor this and claimed MARRIOTT customer service had no authority to give me a refund and did not honor it. They, instead, refunded me $30. No housekeeping. Policy states 2 nights or more should get housekeeping, and they were nowhere to be seen. Arrived with a spot of brown on the back of the toilet. By far worst Marriott I have ever stayed at. Staff has a serious communication issue. I saw the bad reviews and decided to give them the benefit of the doubt, I wish I listened. I have an ongoing case with Marriott and this hotel now. I’ve seriously lost faith in their customer service.

Nessa A

Lovely friendly staff. Especially Leticia, she was so welcoming and easy to talk to. For the rest of the hotel ( or should I say motel ) I was so disappointed. I’m surprised this was a Marriott. The lobby was beautiful but the rest of the hotel was shady and ran down. Elevator glass had graffiti carved into it. Didn’t feel like a safe location. The pictures online hotelfish you and it’s crazy to think they can host weddings. Lamps in the rooms didn’t work. you can hear your neighbors all night. Walls are dirty. Bathroom was terrible. The moment we walked into the room , we wished we would have booked elsewhere and could have gotten a refund. This is coming from someone that stays at Marriott’s frequently. Don’t stay !

Harley Roberts

Literally the worst hotel/motel I have ever stayed in. Yes it’s walking distance to Disneyland but I wouldn’t say it’s a safe walk. You have to walk on a busy road. The breakfast at the hotel is absolutely disgusting. The man working the breakfast area couldn’t be bothered to fill the coffee and was too busy on his phone to care. The staff was very kind, we got an unexpected upgrade to a fireworks view. Fireworks view sounds great until the motel is shaking while they’re going off at 9:30 at night. The rooms were absolutely disgusting. The shower pressure was so low that I told my spouse to not wash his hair. The floors were dirty, none of the lamps worked, the front part of our door was falling off, the walls are so thin you can hear everything the next room is saying and doing, water stains all on the ceiling, old scratched up furniture, the tub was dirty, and the toilet was an inch from the wall. It was the most horrendous vacation I have ever taken. We left a day early. I looked at pictures on Disneyland’s website of this great neighbor hotel and they didn’t match what we stayed in. I’m ashamed Disney recommended this hotel. I will never be back here.

Adrienne Mayberry

We recently got back from a stay in Anaheim and stayed at the Four Points by Sheraton Anaheim. As with other reviews, the room itself is not going to be top of the line. The updates seem to be of poor quality (flooring, bathroom, dry wall). The room was not the cleanest upon check-in. However, what made the biggest difference for us was the hotel staff. All staff were extremely pleasant, took the time to answer our questions and talk with our 7-year-old son on how his day went. They were engaging and genuinely seemed happy to talk to us. They also answered any questions we had related to transportation options and pick up. We did not hear any freeway noise. They were also able to accommodate us early by finding a room 2 hours prior to the posted check in time. The location is close to the parks (about a 15-minute walk), but it is on a busy street and passes multiple on-off ramps for the freeway.