Four Points by Sheraton Anaheim

Christy Jones

Booked this room because I was told they had a shuttle to Disneyland, and I was also told the room had a pullout couch. They don’t have a shuttle! They have a buss service you can buy tickets for (like a city buss). The room did not have a pullout couch, I was told by the front desk that the 800 number (from the hotel website) were just salesman who say what ever to sell rooms! The front of the hotel is really nice… Just don’t get a room in the back… gate locks were broken the card key wouldn’t open any of them Trash everywhere, felt unsafe!

Laura Metro

I have never written a review, but this was so bad that I felt it very important that I let people know about my experience so they can either be prepared or make other plans. As I sit on hold with this hotel right now (it’s been 14 minutes) I have a moment to warn anyone planning to stay at this hotel. I am a lifetime silver elite member. I say this only to let people know that I have stayed at my fair share of Marriott properties. This was hands down one of, if not the worst experience for so many reasons. 1. HOUSEKEEPING: you only get housekeeping every 3 days, otherwise it’s a $30 charge. They will come in and give you towels, take trash and replace coffee daily. Regardless, I tipped $10 a day. I had to call and ask for coffee supplies most days. Even after their official cleaning day, they left coffee stains all over the coffee tray, they never replaced or dumped out the melted ice water in the ice bucket, they did the absolute bare minimum which made me question the cleanliness of the entire hotel and wondered what I couldn’t see on the floors or walls or bed or toilet. I keep a very clean room and tip always so I honestly felt taken advantage of and insulted. 2. NOISE: they can’t help this part but they are directly next to the highway so there is a significant amount of highway noise in every single room that you could stay in. I use a white noise app on my phone so this didn’t bother me too much but I thought I would note it for people planning to stay there. 3. NEEDS TO BE RENOVATED: see notes below 4. UNDERSTAFFED: It is very clear that they are understaffed at this hotel and Marriott should be doing something about it. People are not being taken care of properly and the classic Marriott standards are definitely not being upheld. 5. SAFETY: see notes below To be quite honest, that was the last straw for me at this hotel. 6. CHECKED OUT EARLY: I was slated to stay at the hotel for another two days but when the conference ended, I decided to leave the hotel and go to another one in LA as my flight was out of LAX. I simply did not want to stay in this hotel anymore. I told them that I was leaving early and when I was checking out and they told me that I would get a refund for the last two days. 7. RESCINDED REFUND: I received a voicemail, telling me that housekeeping went into my room and said that I had left things in my room so I would not be receiving a refund. That is a flat out lie. I had completely packed up the entire room and left to go to LA and stayed at another hotel. There was absolutely nothing left in my room whatsoever. As I said before, I keep a clean room. There was no way that what the housekeeper said was true. I did complain about housekeeping when I was there so I wonder if this was retaliation. So, back to the beginning of this novel I’m writing! I just called the hotel to discuss the refund mix up and proceeded to stay on hold for 14 minutes until a manager named Alex answered. He told he was sorry for the wait and that he was the only person at the desk. It was 6:30pm and they had one person at the desk. He was nice but said he’d have to investigate and call me back. He said he’d had to talk to housekeeping. I told him about the woman that almost didn’t answer the door that night as well. He said he would look into it and check cameras. There’s not much else to say. Marriott needs to do better quality checks and make sure their properties are up to acceptable standards.

Joey Fascio

During my recent stay, I was extremely disappointed with the state of the property, which more closely resembled a motel than a hotel. The overall cleanliness and service were severely lacking. Upon entering my room, I immediately noticed a live cockroach near the door. The bedding was also unhygienic, with long hairs found under the sheets. The floors were visibly dirty and sticky; after walking around the room post-shower, the soles of my feet black with dirt. When these issues were reported to the front desk, the staff showed a notable lack of concern. They offered to comp breakfast upon my checkout, despite me not having eaten breakfast at the hotel. Furthermore, the condition of the room was a serious concern. The door would not properly latch shut, and due to a broken seal you could hear the significant road noise from passing cars. This also led to a disturbed night's sleep, as the fireworks from the Disney parks were excessively loud and caused the room to shake. Due to the constant noise, this is not a suitable environment for families with children or anyone who plans to go to bed early.

Maria Camarena

What a horrible hotel, I would call this a motel rather than a hotel. What is ridiculous are the rates and the type of room you get for the rate. We recently stayed here as we visited Disneyland. When we arrived, we arrived a bit late (around 8pm) and we were given a 1st level floor, although we were charged for a room with a view to the fireworks. The room was supposedly remodeled, but the rooms are run down. I went to ask to be moved since we had a view to the parking lot. They gave me a room on the opposite side of the room they originally gave me with a view to the pool and on the floor level. The woman at the front desk was of little help and really didn’t try to make any fair adjustments given my request for a view and higher level room. The room we got was horrible, the towels are very old and run down, the walls in the bathroom were damaged and looked like they tried to spruce it up by painting over the damage rather than fixing it. The shower curtain was placed incorrectly and honestly not anything to rave about. The room was close to a busy street and it was loud. Really disappointed in this property and suggest that if you plan to visit Disneyland, you are better off staying in a hotel closer to the front entrance at a similar rate. You only save about 15-20 dollars to book a bit further out and the quality is horrible. Steer clear of this place.

Katie Gan-Crespo

My family and I stayed here for our time at Disneyland. Upon check-in, we walked in to a room with trash on the dresser and unmade beds. We swapped rooms to a pool-facing room (king and sofa bed). The sofa bed was very small and the bed is a thin memory foam pad, that is pretty dirty. The room, towels and fixtures were all in rough shape. We had to visit the front desk frequently for more towels and a clogged tub, and if it wasn’t us bringing up an issue, we were overhearing someone else bringing up issues with their room. The main thing I noticed here, is that it’s clear that a lot of the maintenance goes into the pool and the staff is just working with the resources they have. Everyone was nice about our requests. Those are my two stars. I don’t recommend this location for a variety of reasons, but especially to those with little ones that will be walking to Disneyland. The ART shuttle was not very reliable to-and-from. We only justified staying here because we knew we would be in Disneyland for most of the day, but we certainly considered leaving. I am also sharing photos with a more accurate representation of the condition of the room we stayed in. The photos posted on the website and other booking sites are not an accurate representation of both rooms and common areas.