Four Points by Sheraton Sheikh Zayed Road, Dubai

Mahsa Khoshnoud

First of all, I rarely write reviews, but I felt compelled to write this one as I leave Dubai and head back home to Florida in just a few hours.. We stayed for 10 days in the spacious three-bedroom suite at Four Points by Sheraton, and it was truly one of the best hotel experiences we’ve ever had! The suite was impeccably clean and comfortable, with plenty of space for our family. The breakfast buffet was phenomenal, offering a wide variety of fresh and delicious options every morning. But the highlight of our stay was Chef Shane. My son is a picky eater, and Chef Shane went above and beyond by making him a special pancake every single morning. This level of care and thoughtfulness was extraordinary and made our mornings so much more enjoyable. The staff across the hotel were incredibly respectful, attentive, and professional. Every detail of our stay was perfect, and the hospitality was unmatched. I highly recommend this hotel to families or anyone looking for a luxurious, clean, and accommodating stay in Dubai. We can’t wait to return!

Deepak Maheshwari

Convenient location of the property in the heart of downtown gives it an advantage for staying in Dubai specially as a tourist. But that is just the beginning, as the courteous, polite and helpful staff of the hotel makes it a perfect choice. The house keeping staff should be specially mentioned for nowhere seen maintenance and upkeep of the rooms. The fact is that there was no department of the hotel where we could find fault. The food served during buffet breakfast was sumptuous, nicely prepared and had a huge spread for meeting requirement of vast majority. Even the service of the concierge was par excellence. The pool at the roof was cozy and exciting. The gym and the spa was cool. In totality the experience was unmatched and will be remembered by us always. We will recommend this property to everyone visiting Dubai for tourism. The only deficiency we noticed in the room was that it didn't have a clock as also a bench to lay the baggage. Being located in the middle of the city, one can not expect a great view from the hotel.

Aline Barazi

### Positive Review for Four Points by Sheraton I recently stayed at Four Points by Sheraton and had a wonderful experience! From the moment I arrived late at night, the team, led by the friendly Egyptian manager, Khaled (?)made me feel welcome. The check-in process was quick and efficient, and I was impressed by how polite everyone was. The room was fantastic—comfortable and well-appointed. I even ordered room service at 2 AM, and it was excellent! Breakfast the next morning offered a wide variety of delicious options, ensuring I started my day off right. The location of the hotel is also perfect, making it easy to explore the area. Overall, I highly recommend Four Points by Sheraton for anyone looking for a great stay!

Vignesh Yuvaraj

Disappointing Stay, Not Worth the Money We stayed as a family with our infant in a 2-bedroom apartment (room 3001) at Four Points by Sheraton Sheikh Zayed Road, hoping for a smooth experience—but ended up disappointed. What we liked: The apartment itself was big and roomy, which worked well for a family. The concierge and bellboy staff were friendly and tried to be helpful when they were available. The issues: When we arrived at 2 pm (after informing the hotel of our arrival time), our room wasn’t ready for another hour. Even after finally getting the room, it took 25 minutes and multiple calls before the bellboy came to bring up our bags. At check-out, no one arrived to help with our bags, so we ended up hauling all 8-9 bags ourselves. The room didn’t match the website photos, which showed a separate shower area, but both bathrooms had shower-tub combos. In the master bath, the tap leaked and the shower head barely worked. When we asked the front desk, they said all 2-bedroom units were the same and didn’t address the photo discrepancy. The front desk was clearly short-staffed and rarely picked up calls from the room. There was no info in the room on which number to call for reception, housekeeping, or anything else. The app messaging was also frustrating—they’d reply after hours, if at all. No “Do Not Disturb” or “Make My Room” buttons in the apartment, so every request had to go through the front desk. The furnishings and equipment felt worn out. The AC could only be set to auto mode, and the TV only had YouTube—no Netflix or other streaming options. Overall, the experience didn’t feel worth the price, and we wouldn’t stay here again.

CLAUDE ROB

Very immaculate and facilities very very clean. Staff's are smiling very accommodating, receptionist I forgot his name so polite and excellent customer service. I was so amazed also all staff's inside Pascal is very accommodating, they'll assist me and making sure I'm okay. All excellent. Your boss must be proud of you Always because your customer service is excellent. Thanks to Maisel and team awesome people. Keep it up guys. IMMANUEL ❤️