GPRO Valparaiso Palace and Spa

Elizabeth Wade McCullough

My review is for the spa only. Highlights: Deep, heated pool. You can swim from the inside to the outdoors and back. Clean locker room with roomy lockers and plenty of showers. Pleasant staff. I was allowed to change my reservation after an accident made it impossible to go on the original date. Loved the sauna! I appreciated that both towels and robes were provided. It's a salt water pool, so you feel buoyant and you don't reek of chlorine afterwards. Disappointments: Many of the fixtures in the pool were not in working order. Water in the Jacuzzi could have been warmer. There's quite a bit of walking from locker room to pool to sauna area. The pool is so deep that it's hard for a short person like me to use all the fixtures.

Philip

Outstanding service* super friendly staff in all parts of the hotel. Only stayed one night but staff all very welcoming and really felt at home. Breakfast and dinner both excellent. The spa is old but is huge and we just loved being able to swim a bit outside even though it was February ! We had facials and this was also excellent. Would certainly recommend going half board and finding a winter deal. Must also be lovely in the summer with the huge outdoor pools. Thanks for a great stay

Matthieu Zeilas

My experience at the spa was extremely disappointing, and I have no intention of returning under the current circumstances. The issues we encountered were not minor inconveniences but fundamental problems that should never happen in a hotel of their standing (and i don't even mention the 45€ price for such a bad standard). Just run away before trying it, you wont relax! To summarize: -Jacuzzi and bubble areas were not functioning properly. Clearly issue with pressure (inside and outside the pool) - Aroma and steam rooms were either broken or not working at full capacity, leaking or not functional - Showers were a disaster, with most of them either not working or having low pressure. - Several areas had equipment malfunctions, leaks, music system issues, and doors squeaking due to lack of maintenance. These are basic elements of a spa experience that should be flawless in a luxury hotel. The condition of their spa clearly doesn't reflect the standards expected from your brand and certainly not what guests expect from a palace-level establishment. We had high expectations, and this experience has significantly impacted our perception of the hotel. Last but not least , we have been offered to receive another spa voucher but we have no intention of returning under the current circumstances. We hoped we could get another service voucher or anything that could help us to forget about this experience but the responsable were not keen to do so, without talking about their very late reply (only after sending many messages) so it was another red flag and feeling that there is mismatch with the value perfection and guest relation. I would say , maybe it was the wrong timing ? But I have been to many spa and my experience will never be forgotten in this one + the feeling of not being listened or just not caring at all about customers that took time to give valuable feedback. I usually don't leave bad review but clearly the feeling of not caring at all despite the good willing on our side , is saying a lot from their side.

Ian Dempsey

We had a nice stay. We made use of the spa. The staff were friendly. Our room was clean, but as others have mentioned, the rooms are not in pristine condition, and the hotel is a little bit far from the city centre

Mohammed AlSane

We were not happy until we met Alicia. She provided us with the best hoteling experience ever. She was excellent and ensured we had the best accommodations. Alicia always assisted us during our stay and made sure we arrived safely at all our destinations with the best hotel arrangements. She was always helpful and supportive. We highly recommend recognizing her outstanding service and dedication to guest satisfaction.