Zafiro Palace Alcudia

Frank Sloane

The location of the hotel is excellent, sitting in an elevated position giving wonderful views of the area. The staff at every level are excellent - from reception , restaurant and cleaning staff. All had a welcoming attitude and treated everyone as a valued customer. They couldn’t have been better. Rooms were very clean and very comfortable. Saved the best to the last. - the food. It was incredible, the range and quality and presentation was very, very satisfying. It was our second year to stay at the Zafiro and we are already thinking of returning next year. Overall my rating for this excellent hotel would be 10/10.

Stephen Borrett

We stayed for a family holiday and it was our first time here. What an amazing place!! The hotel was superb in every respect. The food was outstanding, level of service was excellent and the facilities were brilliant. All the staff were excellent, polite & couldn't do enough for us, well done to them all. It was my wife's 60th birthday whilst there and the hotel went above & beyond as they gave her a bottle of prosecco & a lovely heart shaped cake, amazing ❤️ Thankyou for making our stay so special and we look forward to coming back next year for our summer break. Room 5302

Donna Comiskey

Our second visit this year. As always the staff are amazing. They work long shifts but always are happy to see you. Food and drinks excellent. Great location just 5 min or so walk to the port. Booked an excursion with reception through No Frills to Soller. Was stunning. We really love this hotel

Sofia Bani

A wonderful hotel for a family vacation. I was especially amazed by how well they cater to vegans — usually, in other places, I hear, “Sorry, we don’t have that,” and that’s it. But here, the chefs personally prepared an incredible vegan dish for me — even better than what I’ve had in specialized vegan restaurants. I’ll never forget the pistachio cake by Chef Magdalena — it was the most delicious vegan cake I’ve ever tried. I absolutely love this hotel! Not only is it super friendly for kids, but it’s also fantastic for vegans. They’ll find something special for every dietary preference.

Vegard K

We spent a week at this beautiful hotel, and overall we had a pleasant stay. Food and Restaurants The buffet at The Market was excellent, with a large and varied selection. Unfortunately, we found that if you sat outside along the sides, staff could forget about you – plates were not cleared away, and it could take a long time to place a drink order. We ate at La Veranda only once. The food was fine, but not on the same level as the buffet. Rooms and Facilities Our room was nice, the bed was comfortable, and we had everything we needed. However, we did experience two technical issues: a balcony door that didn’t work, and a toilet that kept running after cleaning. These were fixed, but it was still inconvenient. The hotel felt very large, and we felt the staff sometimes lost oversight. Routines seemed unclear at times, resulting in inconsistent service. Pool Area The pool with the swim-up bar was quite crowded, and finding available sunbeds was very difficult. The hotel has a rule that sunbeds cannot be reserved for more than 40 minutes without use, but this was not enforced. Additionally, lifeguards began removing our towels before pool closing time, even though we had personal items like bags and shoes on the loungers. This felt unnecessary, as it meant we had to walk back to our room cold and wet. The pool bar was often busy, and we sometimes waited up to 10 minutes to be served, especially when seated on the sides. Hygiene could also have been better – we saw a bartender use a glass that had fallen on the floor. Entertainment and Amenities Evening entertainment was disappointing, and there was no mini-disco for children. We also missed having a small shop at the hotel for basic items like snacks, drinks, or pool supplies – everything had to be purchased outside the hotel. We also found it inconvenient to bring the hotel key card to the pool bar for all-inclusive service. A wristband system would have been much more practical and avoided bartenders constantly asking for the room number. After 10:30 p.m., the hotel became completely quiet, with no music or activities, giving the impression that everyone should return to their rooms. Summary Zafiro Hotel Alcudia is a beautiful hotel with an excellent buffet, nice rooms, and very friendly staff. However, the hotel feels slightly too large for the current staffing level, and routines are lacking to ensure consistent service. With better organization and a few more staff members, this hotel could easily move from very good to truly outstanding.