Zafiro Palace Alcudia

Alan Clarke

Our recent stay was unfortunately overshadowed by an ongoing issue around pricing that left us feeling quite unwelcome as a family. The hotel insisted on charging an adult all-inclusive rate for one of our children simply because their two-bedroom suites are supposedly designated for groups of three adults or more. As a family of two adults and two children, we ended up paying for three adults and one child. This policy felt unnecessarily punitive towards families like ours, implying we weren't the hotel's ideal guests. I raised my concerns at multiple points during our stay—initially at check-in, several times throughout our visit, and again at check-out. Each time, reception staff and the guest relations manager promised to investigate and escalate to head office. Unfortunately, no clear explanation or resolution was ever provided, only delays and vague reassurances. Upon settling the bill at the end of our stay, they still didn't have an answer for me and promised to follow up afterward, but I am yet to hear from them—and I'm not holding my breath. This lack of transparency and the inability to address our complaint effectively was particularly frustrating, as it overshadowed an otherwise enjoyable experience. To be fair, other aspects of the hotel were excellent—the rooms were comfortable and clean, and the restaurant and bar staff were genuinely great. However, I find it hard to recommend wholeheartedly or do the hotel's PR for them when they cannot even properly address and resolve a valid concern from their guests. It's a real shame as addressing guest concerns appropriately is fundamental to hospitality.

Jen Gough

It's a nice hotel, but not up to 5 star standard I don't think. The good: location is excellent and the grounds have lots of swimming pool options. The rooms have a kitchenette. The bad: all rooms contain a window from the bathroom into the bedroom, there is no blind on this window. There is also no door to the bathroom. I just don't understand this stupid feature. It removes all privacy and also means that whoever is sleeping is awoken by lights going on whenever someone uses the bathroom at night. They obviously have received complaints since their solution was to bring us a self-fitting shower curtain to cover the window. This resolved the privacy issue but the curtain didn't block any light so that was still a problem. Shower door leaked onto the floor and our bath mat was never replaced. Only one sunbed on the balcony. Lots of screaming children. Thankfully we were off peak season, but it's definitely not a couples hotel. Breakfast buffet is plentiful but food quality varies. Some staff were lovely and super friendly and helpful, but we encountered a couple of very surly and abrupt people who gave the place a bad name.

Smita

Beautiful hotel. Great spacious rooms. Lots of pools, although as we visited in October, all the outside pools were very, very cold. Found the inside pool, which was warm, so we spent the time there as we had a 6 month old. Food great. Entertainment was a little late, but ok. Had a great time.

David Luck

The food was really good - best I have had in a resort. The staff took a bunch of time making sure the kids had a good time - for example when it rained they had a bunch of activities indoors within a few minutes. We have been to almost 10 different resorts in Alcudia and this was a top option.

Katy Moyle

If you go with family you’ll likely have a good time. Food was generally good, excellent in places, service was warm and efficient and the rooms were spacious and comfortable although our view was of a car park. The weird bathroom layout was fine with a young family but wouldn’t work with teens! The immediate surroundings aren’t great but the nearest beach is ideal for kids, there are a handful of nice restaurants on the jetty and Alcudia town, which is a pleasant 20 min walk or 10 min bus, is really nice. However, the layout of the hotel seems designed to induce sensory overload! The pirate pool (which smells of urine constantly) is right in the middle of the property, next to the adult pool and veranda restaurant, so it’s impossible to escape the sound. Similarly, the evening entertainment was very loud and very late. Luckily we couldn’t hear it from our room but we tried to have a quiet drink one night (grandma was babysitting!) and couldn’t find a single spot away from the sound. So, if you’re searching for peace and quiet or romance I’d go elsewhere, but if you want to have an easy time with young kids and not feel judged for screaming toddlers, this is your place!