Overview
Discover sophisticated luxury, sublime service and endless magical holiday moments with a stay at the 5-star Gran Meliá Palacio de Isora, on the magnificent island of Tenerife. Located next to Alcalá and Guía de Isora, this exquisite hotel is an ...
Discover sophisticated luxury, sublime service and endless magical holiday moments with a stay at the 5-star Gran Meliá Palacio de Isora, on the magnificent island of Tenerife. Located next to Alcalá and Guía de Isora, this exquisite hotel is an ideal choice for fun, relaxation and romance, making it perfect for families, friends and couples. With exceptional leisure facilities, extensive dining options and the longest infinity pool in all of Europe, you are in for a treat. To upgrade your experience, the RedLevel at Gran Meliá Palacio de Isora has options for both adults and families who are searching for a little extra luxury.
How far is the nearest beach?
Gran Meliá Palacio de Isora is located next to the beach.
Distance from airport
Tenerife South Airport is approximately 37km away from Gran Meliá Palacio de Isora.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "24-Hour Gym")
Gym
![Beach]( "Beachfront Location")
Beach
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Kids Club]( "Kids Clubs")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterslides")
Waterpark
Deluxe Room
- Private terrace with garden view
- Double bed
- Chaise lounge
- Bathroom with shower and bathtub
- Wi-Fi
- Air conditioning
Deluxe Room Ocean Front View
- Private terrace with panoramic ocean views
- Double bed
- Chaise lounge
- Bathroom with shower and bathtub
- Wi-Fi
- Air conditioning
- Ironing facilities
One-Bedroom Suite Ocean View
- Furnished terrace with ocean view
- Bedroom with double bed or 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower and hydro-massage bathtub
- Wi-Fi
- Air conditioning
- Turndown service
One-Bedroom Suite Resort View
- Furnished terrace with garden view
- Bedroom with double bed or 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower and hydro-massage bathtub
- Wi-Fi
- Air conditioning
Two-Bedroom Master Suite
- 2 private balconies or terraces with city view
- Bedroom with double bed
- Second bedroom with 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower
- Second bathroom with hydro-massage bathtub
- Microwave oven
- Wi-Fi
- Air conditioning
Facilities
- Swimming pools
- Children’s pool with pirate ship
- Waterslides
- Restaurants
- Splash Park
- Bars
- 24-hour gym
- Spa
- Kids club
- Baby club
- Tennis court
- Diving centre
- Personal training services (local charge)
- Playground
- Activities and games
- Entertainment, live music and shows
- Sunbed service in beach area
- Beauty salon
- 24-hour reception
- Meeting and event services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Gran Meliá Palacio de Isora all-inclusive programme includes the following:
- Breakfast served at Pangea Food Market
- Lunch and dinner served à la carte style at Oasis or Agave
- Dinner served à la carte style at L’Olio, Nami Asian Bistro, Oasis, Agave or Pangea Food Market
- Guests staying for less than 7 nights are entitled to daily dinners in Pangea Food Market, as well as 2 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Guests staying for 7 nights or longer are entitled to daily dinners in Pangea Food Market, as well as 3 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Snacks served in the morning and afternoon
- Ice cream
- A selection of national and international drinks prepared by specialists in multiple bars (including juices, soft drinks, beers, and a variety of coffees, teas and cocktails)
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Up to 14% off
Up to 14% off
Up to 14% off. All savings are already applied to the prices shown when travelling between 1st May 2025 - 31st January 2025 **Blackout Dates Apply
4.5
Google reviews (4714)
김서인
I would not recommend staying here, especially if you value transparency and quality service. During our 8-day stay over New Year’s in the Red Level, we faced constant additional charges for nearly everything.
*Be prepared to pay extra for services that should have been included.*
We originally booked an ocean-view room but were given a parking-view room instead. When we requested a change, we were downgraded to a cheaper room (approximately €7,000 less), yet no refund was provided for the price difference. To make matters worse, we were charged for services we had not used. Also the staff on the front desk in red level was not friendly when we did check-in and check-out.
The pool was far too cold to enjoy, and the food was nowhere near worth the high prices they charge. Overall, this experience did not live up to expectations or justify the cost.
It was very disappointing experience.
김연남
The rooms were really nice and the swimmings pools were perfect the family pool might be too deep for some little kids it is one.five liters but there is a kids pool. The service was nice and it looked really clean. You can borrow a bicycle but you have to pay. And there are clubs to go to. Overall I think I should give it fives stars in all of the above.👍👍
Aleksandra Ostapiuk
Absolutely stunning! The hotel’s interior and exterior were both breathtaking, and they never stopped amazing us throughout our stay. The design is tasteful, with careful attention to detail. Both rooms were spotlessly clean, featuring large TVs and spacious bathrooms with both showers and bathtubs. Even though we didn’t upgrade to the ocean-view rooms, sitting on the balcony was still a delight as it overlooked Mount Teide and offered beautiful sunrises. The entire staff was consistently proactive and helpful, without exception. The activities, especially the sports and handcrafts, were fantastic. The food was varied, fresh, and always plentiful. It’s hands down the best place I’ve ever spent my holidays.
Didier Perez
A fantastic hotel. We stayed at the Red Level and our room, with terrasse and whirlpool, was beautiful. The Red Level, being adults only, was perfect for us as a couple, very quiet and peaceful in November, which we loved.
Although we had our own sun loungers on our terrasse, there were plenty available around the various pools, and the hotel never felt crowded.
The service from the staff at the Red Level was excellent, very professional.
Buffet breakfast at the Red Level was truly superb, with plenty of choice and great service from the staff.
One thing we would like to see improved is the temperature of the pools. Despite being told on arrival that all pools except the lagoon were heated, the water was very cold, far too cold for us to enjoy unfortunately, and they remained mostly empty during our stay, so other guests must have felt the same way.
Marek Godlewski
The Worst Experience at a 5-Star Hotel !
I paid nearly 2500 EUR for a room in a 5-star hotel for three adults for six days—specifically opting for a Front Ocean View because the photos showed a beautiful view of the ocean, perfect for relaxing on the balcony. However, upon arrival, I was informed that the room I had booked (a month in advance!) was not available. Instead, we were given an "upgrade" to a Red Level room. I’m not sure what exactly this upgrade was supposed to entail, because the view from our balcony while sitting on the chairs was as you can see in the attached photo...
The room was supposed to accommodate three adults, yet the third adult was forced to sleep on what was grandly referred to as a sofa, but was actually more like a chaise lounge. And then there were the cockroaches scurrying around the bathroom, which seems to be a standard feature of this hotel... though I must apologize, as just a few days earlier we stayed at another hotel (with no stars at all), and there were no bugs running around there.
Some might argue that I should have reported these issues to the staff, but honestly, why should I have to? Don’t they have eyes? Don’t they think when assigning rooms? Can’t they see who is arriving and what they’ve paid for?
Oh, and one more thing—the pool might be the longest in Europe, but it’s filled with saltwater, which was not mentioned on the hotel’s main website.
That said, I must give credit where it’s due—the hotel staff, especially those responsible for maintaining our room, were simply wonderful. They were courteous, attentive, and did their best to make our stay comfortable, despite the disappointing conditions.
In summary, this was by far the worst experience I’ve had at a supposed 5-star hotel, and I would not recommend it to anyone, despite the excellent service from the housekeeping staff.
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