Mediterranean Palace

Laura Casonato

Hotel in excellent location, close to the beach and shopping street. Modern and spacious rooms, a bit noisy view. The room was not totally clean, the floor had traces of clothing labels from those who had stayed before us. The sheets also had a small hole.. it should not happen in a 5 star hotel. In the bathroom all the courtesy accessories were missing, the soap dispenser was empty and was not refilled. Common apart from this, the hotel is very nice, spacious and clean. Excellent choice for breakfast, large pool with many sunbeds and towels available. Nice gym and games room. The SPA is located in the adjacent Cleopatra hotel reachable via a direct connection from the hotel pool. We had a very pleasant stay and will definitely return on our next visit to the island.

Yasmin B

Hotel was clean, safe, spacious and stylish, the room was tidy and comfortable. However feels like it’s opened slightly too soon after the ‘renovations’. There was no gym facility ready which was disappointing for us. Some amenities in the room were missing, or we had to ask for them, like robes/slippers/etc, which you would normally expect from a 5 star hotel. As some other reviews here mention, the shower had a water leaking issue that flooded the corner of the bathroom with each use. The service was a bit lacking as we waited a day for some things to be delivered to the room, with some receptions being incredibly friendly and welcoming, and others almost rude. The food was nothing to write home about. Overall does the job if you want to be close to the lovely beach and main touristy area, however did not incentivise us to return.

William Chislett

Very nice hotel in a great location. Great pool and sunbed area. The bar was very poorly stocked and the service was very poor. We only spent one evening there. There were quite a lot of sunbathers Smoking around the pool area. And not using the designated Smoking area, which we found quite annoying, staff totally ignored this. We will not be returning. Breakfast was great with a good selection. Lunch and dinner had a lot to be desired. In answer to the hotel reply. I DID mention all the negatives to the hotel receptionist and your customer relation person, both said they would get the complaints addressed. I had no come back off either, even though they took my name and room number.

Chris Gregory

Recent refurbishment has improved the rooms however some of the finishes are a bit rushed ( paint specks) We had a red flashing light above the bed all night ( not just the sprinkler something else modem / router looking. The Pier restraunt also been refurbished ok I suppose.

Rich Jones

I’ll start this review by mentioning I’ve contacted Mediterranean Palace to discuss this further and have been ignored. Hence finding myself here. I struggle to find the words to express my dissatisfaction with this hotel. I’ve been fortunate enough to stay in my fair share of 5 star hotels and I can assure you, this isn’t close! Awoken on the first morning of our stay at 6:37am. An array of loud noises persisted until 8:30am when we left the room for breakfast. Politely asked at reception on our way to breakfast if the building works would continue into the following morning. His response was beyond shocking, claiming no building work was currently taking place yet from that exact position I could see two independent contractors working along with an escalator cordoned off. This was worked on later that day. It was very obvious this hotel had been refit and opened too early! You’ll now be thinking, this is a short lived problem and unfortunately I picked a bad time to visit. This will be resolved once they’ve completed the remaining tasks, for example, building a coffee shop in reception. I shall elaborate further to counter that fact. The room, 6th floor. Lovely view of both the sea and volcano. Balcony reasonably small but the views make up for it. Room itself is fitted out nicely and was in good condition. Zero complaints about the bed. Moving onto the negatives. The room is small, along with the bathroom. Shower is a terrible design. Expect wet feet everywhere in the room if the shower is being used. Tea and coffee making facilities are diabolical, no milk offered, cheap instant coffee. They claim to offer a ‘mini bar’, that transpires to be an empty fridge. No bottled water, not even a welcome bottle. No gowns or slippers. Honestly, I’m surprised they offer towels. The pool bar isn’t great, certainly not 5* standard. We waited, stood at the bar, over 15 minutes for a cocktail to be made. In which time I’d nearly finished my drink that was poured when ordered. This wasn’t because they were snowed under with orders. It was made very apparent, along with the attitude faced at reception, the staff truly do not care. Breakfast is average at best but does have a nice seating area outside which I did enjoy. Along with the coffee served int he restaurant. Same can’t be said for the orange juice, which unfortunately, whilst lovely on the first morning, had maggots in for the following two mornings of our stay. Cleanliness should be paramount and this kind of neglect is inexcusable in my opinion. I tried to resolve these issues with both reception and the dedicated customer relations personnel. I was faced with no real apology or effort to resolve the issues. This left with no option but to request a refund for my remaining two nights and check out. This was refused! Maybe I over paid at €212 per night bed and breakfast but truthfully, I would’ve been equally dissatisfied at €120 per night. I would strongly advise anyone considering Mediterranean Palace to think twice. I promise, you’ll be gravely disappointed.