Grecotel Casa Paradiso

Chloe Rintoul

Gorgeous hotel, lovely grounds kept beautiful growing their own fruits and vegetables. Rooms were nice and kept clean. All pools really nice and good sizes, although understandably busy (we visited in school summer holidays!) Food was lovely, especially lunch and dinner, breakfast could improve and was a bit samey each day. Self service for beer, wine and soft drinks which was great, only thing was this meant if you wanted a different drink eg cocktail the wait could be long as the bar with only one serving. For us, couple of things to improve on… there’s only one ramp which is right next to reception, which means if you have a pushchair or wheelchair you have to go all the way up to reception to then get to the top pool or restaurant for example. Another thing was I requested a cot on my booking, I then emailed a few days before to re confirm and didn’t get a response then didn’t receive a cot for our whole stay. We worked it out but just something to bear in mind if your baby won’t co sleep. Most of the staff were nice, especially the bar man who worked his socks off all day! Reception supervisor was a bit rude to my husband at check out but we all have bad days . Overall a great experience at this lovely hotel close to the beach…. I’d probably say it’s the lower end of 4* but still a great stay and gorgeous hotel !

louise nicholas

Beautiful hotel and really kind staff. We stayed in the family bungalow which had everything you need and always kept clean and tidy. The whole hotel is kept to a good standard and the pools were great, the small children's pool was a hit with the girls Always plenty to choose from for the food and the meal in the restaurant was gorgeous. As mentioned the staff were super friendly and very attentive, always friendly and welcoming. The only negative isn't really on the hotel but the guests and the sun beds, theres signs saying no reserving the sun beds but unfortunately this was done all the time. People putting towls down in the morning and leaving them unoccupied for hours not allowing anyone else to use them. Would love to come back to such a beautiful place.

Sean pd

4* Hotel, fantastic food, the staff never stop working and can not do enough for you. It's clean and tidy and a beautiful location. Loads of food options, inside and out and also has a street food area. I have stayed all over the world and this hotel is just as good as some 5*. We had a late arrival and food was finished, however we had lunch in the fridge. The room is spacious, cool and was all new. Only problem was some families reserving sunbeds, despite signs saying do not. However I told the staff and they removed the towels and allowed other families to use the beds. EDIT* Now returned home, again, unable to find a reason to complain about the hotel, however some guests (Mainly German speaking) are rude, pushing in at the bar or dinner, taking up multiple sunbeds then not using them, letting children run around in the nude at all times of day or night. A small bunch were very rude, but also had no idea I spoke German and have the ability to understand. Last issue is parents letting children run around holding glasses or plates, running around hot food and drinks in the dining area, at least 4-5 plates and or glasses smashed per day due to children that I personally observed, parents, control your children. Also don't forget some people (Stupid English) as we were called understand and can speak your language. Thank you

Nia Humphreys

This hotel has all the ingredients for something special – a fantastic location, plenty of amenities, and real potential. Sadly, our experience was marred by poor service, tired facilities, and a corporate, impersonal feel that made it clear this was more about processing guests than welcoming them. From the moment we arrived, it felt like a machine churning people through rather than the warm Greek hospitality advertised. Staff were clearly under pressure and often came across as brusque or even rude. At times, it felt more like a cattle market than a holiday retreat. Food & atmosphere The food was disappointing – mass-catered, fried, and very “international buffet” rather than celebrating Greece’s fresh produce. Despite the beautifully tended to gardens brimming with fruit and vegetables, none of that abundance reached the plates. There was little to remind us we were in Greece at all. Also at every meal there was a queue of people waiting to sit, so there was a constant pressure to eat and get out of there. Room experience Our stay got off to a bad start when we were placed directly above the hotel bar. As a single parent with two young boys, I felt unsafe with strangers so close to our windows. When I asked to be moved, I was met with hostility and given a “solution” that turned out to be a basement-level room beside the housekeeping store, with almost no natural light and no sun on the patio. Daily 7.30am wake ups as the housekeeping teams went about their day, and began knocking on our door at 8am. The room itself was spacious with comfortable beds, but everything felt run-down: * The door lock constantly stuck. * The key card panel was falling off the wall. * The shower rail detached when turned on, and every shower we had flooded the floor despite my best intentions to correct it. * Cigarette smoke came through the air-conditioning duct, forcing us to switch it off entirely. *The small fridge in the wardrobe kepy overheating causing a disconcerting burning smell Maintenance staff did visit, but the message was essentially to “stop using things” to avoid further breakages. Reception was consistently unhelpful and at times dismissive. What saved our holiday The turning point was hiring a car (highly recommend Safari Car Hire – far cheaper than the hotel option). Once we explored the island, we discovered the warmth and hospitality we had hoped for. From then on, the hotel became little more than a place to sleep. Long story short .. . We paid a considerable amount for this week, yet I would honestly have had a better standard of accommodation at a Premier Inn back in the UK. Don’t be fooled by the glossy pictures and marketing language – this hotel does not deliver a relaxing Greek experience.

Anastasia

I expected a higher standard from the Grecotel hotel, especially in terms of quality. The hotel’s quality did not meet my expectations, and overall the stay was rather disappointing. The room was disappointing: faulty shower, noisy and leaking air conditioner, unpleasant odor from the drainage. The food was limited, some dishes were not fresh, and the dishes were almost always poorly washed. On the positive side — attentive staff, good drinks, ice cream, and pools — but overall the hotel’s quality does not match the Grecotel standard.