Shangri-La Golden Sands, Penang

Radyum Ikono

It was a pleasant stay. What we loved most was the location and the pools. Breakfast was okay, acceptable. The only negative thing is the room as it is an old hotel, but i think it is still acceptable. Also, just an input: maybe you can do something about the beach to make it better. Our kids really loved the hotel and said they really want to come back here again

Andriana Kamri

Have a great experience while staying here. The staffs were very friendly and helpful. This is my 2nd time here. I choose family room for my small family and it's worth every money. The room for kids has 3 bed including the tent. The room is connected with our room. We received complimentary snacks on our 1st and 2nd day. The breakfast has variety of food/menu and great view (facing beach). I'm definitely will choose this hotel if I ever when to Penang again. Thank you golden sands resort ❤️❤️❤️ ❤️ ❤️

Letchumypriya Rajagopal

We had a wonderful dining experience, thanks to the excellent support from the hotel staffs. The reservation process was smooth and handled very professionally. Special appreciation to Mr Charles for his outstanding assistance and attention to detail, especially with the table arrangement and birthday decoration, which was perfectly done as requested. His warm attitude and dedication truly made our dining experience comfortable and memorable. Truly commendable service — we will definitely return and highly recommend this hotel.

MD RIDZUAN YEE

I returned to Shangri-La Golden Sands Penang after a year and noticed quite a number of changes — mostly positive. The hotel is still great, especially for families, with plenty of outdoor slides and kids-friendly facilities. My children really enjoyed themselves. However, there was one part of the stay that I didn’t enjoy: the breakfast experience. During my visit, the breakfast area was crowded with a large company retreat group. Almost 80% of the seats were taken by them, and many of them were hogging seats for long periods. They were also talking and laughing loudly, which made my family and I uncomfortable. We came to relax and enjoy our morning, but instead felt disturbed. I strongly feel that management should consider separating large retreat groups from regular guests during breakfast. Mixing everyone together affected the comfort and experience for families like us. Aside from that, I still like the hotel overall. I shared my feedback with the duty manager — a helpful Indian lady (unfortunately I didn’t get her name). I hope the hotel considers this for future improvements.

weeyan lee

Tiva, Moonisha, Jelaga, and Shan were all outstanding and made our stay truly memorable. We were pleasantly surprised with an upgrade to a family-themed suite due to the unavailability of adjoining rooms. The kids absolutely loved it, and my wife and I were able to enjoy a wonderfully relaxing time. When it was time to leave, we were genuinely sad — the kids were especially quiet, which says a lot about how much they enjoyed the experience. We’re already looking forward to our next visit to Golden Sands.