Helea Family Beach Resort

Jo Dancey

Had a fab week at Helena, first time to Greece. Beautiful resort with stunning trees and plants. Friendly warm staff. Normally head to the Canaries in October but as they are anti tourist now decided to try Rhodes. They don’t have a problem with tourists and welcome you with open arms. The rooms were a tad tight for 3 but it was too expensive to upgrade. The balcony sea view was stunning! The reservation of pool sun beds was a bit of an issue and we witnessed a few disputes so used the beach instead. The hotel was very busy at times and the staff were a bit stretched on occasion. The onsite water park was a big hit!! 15-20 minute taxi ride to old town so taxi fares can rack up. Old town is worth a visit!

Tamara

Overall, it is a good hotel, which is very nicely furnished and also looks good. If you take a closer look, there were some visual defects here and there that should be repaired. The staff in the restaurants were super friendly, unfortunately the staff in the bars were not always friendly. In general, I found the selection of non-alcoholic drinks at the bar a bit boring and not good. The juice tasted terrible, very artificial. The room with swim up pool was nice, the sea view breathtaking but unfortunately the pool is very cold. We only went in once because the pool was far too cold. The a la carte restaurants are quite nice, we were allowed to go four times in 10 days. We were in two different restaurants. Two visits were very good, two rather disappointing. Not all dishes are well prepared. Overall, the all-inclusive concept is very cool, you can eat and get drinks at any time, which is great, especially with children. The hotel is very child-friendly, which is great. Unfortunately, the water playground for children was also very cold. But otherwise the activities for children were cool.

Ruvimbo Mavhunduke

Beautiful resort everything was perfect. Only thing I didn't like is they didn't offer an iron you had to pay for ironing service. But prefect hotel food was great plenty option and got upgraded to a swim up pool room for free. Staff are friendly and excellent service

Marija Vasic

We had the pleasure of staying at Helea with my family, and I must say it was an unforgettable experience thanks to the outstanding hospitality and exceptional service provided by the hotel staff. From the moment we arrived, the staff made us feel incredibly welcome. We did encounter some initial issues with the beds and the rooms, but the guest service team, led by the Manager, promptly addressed all our concerns. They went above and beyond by changing both of our rooms and ensuring our comfort. As a family of 8, we had two rooms, and the staff handled everything seamlessly. Not only did they resolve our issues quickly, but they also surprised us with some extra a la carte options. Their dedication to making our experience enjoyable was evident in every interaction.In the end, our stay at Helea turned out to be the best ever. The amazing workers, the attention to detail, and the genuine care for their guests made all the difference. We are grateful for the hospitality and the exceptional service we received. Thank you, Helea, for making our family vacation truly memorable. We look forward to returning again here very soon.❤️❤️❤️❤️

Myles Egan

The hotel has the potential to be great, but I feel it would be more accurate to market it as a 4-star rather than 5-star. The scenery is absolutely beautiful, and the à la carte menus and restaurants were fantastic – the food was tasty and well-presented. However, the breakfast could have been better, and there were a few cleanliness issues. The night we arrived, we found some long black hairs in our room, suggesting it hadn’t been cleaned thoroughly. Another downside was the lack of effective air conditioning throughout the hotel, especially in the bedrooms. We also experienced quite a bit of noise from the corridors, with doors banging until 4 a.m., which made it difficult to sleep at times. Housekeeping didn’t seem very organized, as our room wasn’t tidied or refreshed with new towels until about 5 p.m., just when we were getting ready for the evening. One particularly frustrating incident happened when we left our towels on the sunbeds by the pool to get lunch. When we returned, the towels had been taken by hotel staff, and another couple was now using our beds, leaving us to sit in the shade. This was disappointing and should be managed better. On the bright side, the staff were very polite and pleasant, and the on-site supermarket was convenient. Unfortunately, one of the taxi rides was disappointing – we were charged €30 instead of the €15 we were told, even though we helped the driver by taking another couple along with us. Despite these issues, we did enjoy the beautiful sunrises, a lovely lunch on the beach, and some great desserts. It’s a good place overall, but with a few improvements, it could be even better.