Hilton Hua Hin Resort and Spa

Charles Turman

My wife and I had the credit card points to use for a few nights of luxury while backpacking Thailand, and we ended up deciding on the Hilton Hua Hin. This was an amazing decision! It was both of our favorite hotel stay of our life. We stayed in a premium room, and it was super spacious and comfortable. When we mentioned being warm, the staff assisted us by adjusting the AC settings and we were a prefect temperature the rest of our stay. The shower was spacious and cozy, it was really hard to get out. Our balcony room was beautiful, it was really hard to not be out there all the time. We really enjoyed the pool and the hotel grounds. We appreciate that it was not a very large area as it was easy to find everything we needed and there wasn’t any unnecessary space. This isn’t a huge resort and we really like that. There also is a beach access right past the pool. The location was great. We ate at the resort for some of our meals (and everywhere was delicious), but if you want cheaper food off the resort there are many restaurants within a 10 minute walk in all directions. Last but not least, the thing that most made our stay was the hospitality of the staff. From reception to housekeeping to restaurant employees to pool staff to security to concierge, everyone was so lovely and always has a big smile on their face. We felt very welcome throughout our entire stay. We will be back one day.

Timo

This hotel falls apart in 2 aspects, horrendous hygiene and poor service. This comes down to poor management, which can directly be linked to their underperforming local GM. Most rooms are 2 star Bulgarian hostel quality, some of the new ones are nice if you are lucky enough. So that's a gamble together with the 18h renovation per day that you can hear literally everywhere at almost all times. Hygiene standards are appalling; the whole swimming pool area is infested with flies and a lot of mosquitos everywhere, especially in the lobby and other public areas inside. Don't even dream about eating at the Cafe unless you'll take a bath in mosquito spray before. Cake is decent, tho. At the gym, there is an old angry towel man who yells at you if you go from the sauna to the pool with the towel. He will school you like an angry parent, and the reason he gave for it was very telling ; if you leave the towel at the pool, he won't have towels later on. But hold on a minute. How is it my responsibility to ensure your staff gives you the right amount of towels? Surely, this in internal problem that should not be dumped on the customers, but apparently, they don't have the capability to discuss between teams to get white towels to the gym at a 5 star hotel.... Then back to the biggest problem: Extremely rude and ignorant general manager. Which can evidently be seen in the level of service. Everything falls apart because of his ego, and clearly, no improvements have been made or will be done as nothing has changed since a long time. It's a shame as this place would have potential if they only had a leader who was capable of running it. Our spending at the Hilton brand came to an end due to this extremely bad experience, low hygiene standards, and horrifyingly poor service level.

Kelvin Bamfield

It is certainly a big business and occasionally a few things fall through the cracks. As a businessman I understand running a company of this size and staffing has many issues and staff training is paramount. Location is great and its a sunrise view hotel. There are bars and restaurants throughout and across the road from the hotel. Its central and so go for a walk and have a look. The rooms are spacious and have everything including a balcony. The beds are amazing with top covers that make for a very soft laying experience, amazingly big soft pillows too. There is parking available and room service. I had a steak to room service and it was very good. The M floor Executive floor has happy hour for several things like breakfast afternoon tea and limited cocktails later in the day. In the lobby there is breakfast buffet. This was good and many varied styles to choose from. Thai, USA, Chinese, breads pastries, drinks and loads of coffee styles. All round a good nice relaxing few days. Unfortunately as I was working for Thai888 Foundation I did not get a chance to enjoy any amenities, perhaps next time. Thank you.

Aleksandra Belousova

Beautiful hotel! Rooms are spacious and neat, and the view from the balcony is breathtaking. All the people around are super friendly and ready to help. Pool bar when you can order without leaving the pool is just what you need at the resort. Direct access to the Gulf of Thailand and plenty of cute little restaurants around. Paradise on earth!

Kelly Graves

I don't often write reviews, but when something is exceptional, it becomes important to let the world know. This was the case at the Hilton Hua Hin Resort and Spa. Even before our arrival, the exceptional service began. I received an email of welcome asking if we had any requests. I mentioned an early check-in, a high floor, and an upgrade if possible. I received an immediate response indicating my request would be met if at all possible. We didn't need the early check in, but were surprised with a beautiful upgraded room on the 14th floor. I was traveling with my brother, and the new room had a king bed instead of two twins. The hotel staff immediately understood and had a second bed brought to the room. We were thrilled with the room, the hotel service, the executive lounge, and delicious breakfast. We had two days of bliss and on the third day, an incident occurred that could have ruined our stay. I had a mishap on the pool slide and was clearly injured. My brother and hotel staff immediately began caring for me. Hotel staff made a sling and encouraged me to go to the hospital. Once I agreed, they arranged for immediate transport to the local hospital. Turns out I broke my clavicle. Upon return to the hotel, I was welcomed with genuine concern and sincere care. They next three days were filled with many kindnesses. EVERYONE at the hotel was amazing. When I called for ice to be delivered, a bucket was immediately brought up, including a fruit plate and a get well card. Every employee, from reception, to executive lounge, to security, to restaurant, to pool....everyone was helpful, kind and caring. This treatment made the injury tolerable and kept my spirits high. I cannot say enough about the lovely stay we had at this property. I left feeling as if I had family/ friends at the Hilton. I look forward to coming back some day. Thank you from the bottom of my heart! Kelly Graves