Hotel Vulcano

steve jones

We are currently staying here and it has been a first class experience. Nothing is too much effort. Last night as a Christmas Day treat the hotel put on a free evening meal for all guests. It was an incredible experience from free champagne all night to great lobsters, carved meets, cheese boards and puddings to tempt everyone. Accomplishing our meal was a saxophonist playing beautifully crafted Christmas tunes. What a fantastic surprise all round. To top it all the staff all had smiles on their faces and could not do enough to make it an evening to remember. To be fair that has been the general tone of the holiday so far! Thanks from room 135

Jaqueline Madsen

The staff is very friendly and helpful (I cant stress enough how refreshing it is to be seen and heard by the staff. They really go the extra mile). The hotel is super clean, has a great atmosphere with all the plants and trees, that cute seating area surrounded by greenery and water fountain in the lobby area makes it for a very good impression. There's a piano bar, a sports bar (called Maracanã), a gift shop, a pool bar, the pool seating area is quite sizeable. There is no doubt that I would stay at this hotel when I come back to Tenerife.

Bogdan Comsa

I deeply regret booking my stay at this hotel, which was advertised as 4-star but fell drastically short of expectations. For a total cost of €1600 (8 nights, including €400 for dinner), we expected a premium experience, but it was riddled with issues from start to finish. Food Quality: The breakfast and dinner were unacceptable. Fruits were old, dishes appeared reheated, the meat was chewy, and the coffee machine barely worked—delivering water instead of proper coffee. This is not the quality one expects from a 4-star hotel. Room Conditions: The first room we were given was uninhabitable—warped floors, a strong smell of water damage, and poor cleanliness. The second room, though slightly better, reeked of moisture/mold and wasn’t initially set up for a couple - the beds were on wheels and not set together, the brakes weren’t even on. One could say it was a ride. Cockroaches were spotted multiple times, including during packing, which added stress and fear of bringing pests home. Hotel Facilities: The lobby was unsafe during rain, with puddles forming on marble floors. My partner slipped and fell, thankfully avoiding serious injury. Warning signs were present but inadequate for the scale of the hazard. Other issues included towels with holes, a leaking shower cabin, and loud bar music that went on late into the night, making it impossible to sleep. False Promises and Service: The free taxi ride included in our booking was unavailable, costing us an extra €30. It is possible this might be Booking’s fault, not the hotel’s. Overall Experience: This hotel does not meet the basic standards of a 4-star establishment, and it completely ruined our holiday. Despite reporting issues to the hotel and booking platform, we received slow or no response, and any solutions offered were inadequate. Avoid this property if you’re looking for a relaxing, stress-free experience.

michelle phillips

Have just stayed at Vulcano for 2 weeks over New Year, we had booked half board but only ate in 3 times, evening meal is terrible and used to be really good, I had to send main meal back every time as cold and certainly not good quality, management seriously need to change back to buffet style which was much nicer, there was also a better atmosphere in restaurant in years gone by, hardly anyone eating in restaurant now. I would go again but only B&B if things don't change. Pool area is lovely but really don't think you should pay extra to go to balance pool, also at least 20 sunbeds torn and broken, why these were not removed and replaced. Gym is good but some equipment needs serviced and oiled.

Judith Widdows

Have recently returned from a wonderful holiday at this lovely hotel. The choice of food was excellent, staff very polite and helpful, room spacious and always cleaned well. Would have no hesitation in returning. Thank you for making our stay a memorable one.