BLUESEA Costa Jardin & Spa

Geza Balla

Let's start on the top, you can see the sea and the snowcapped mountain from your breakfast table, and the hotel's own botanical garden is an amazing touch together with the classical music. The cleaning personnels are doing an outstanding job which deserves recognition and even a tip. Let's talk about the rooms... Our room was on the ground floor, it was spacious yet extremely dated. The fan above the bed was moving in one too many direction so we opted against using it. Having 2 huge light switches and a plug in the middle of the headboard of the double bed ensures your innocence at night even in a romantic setting. Leaving our room for dinner we experienced the lower end of your cheap ready food: tasteless meatballs, cold chips and a desert selection not worth touching. The small bags of salt and pepper gave a lovely McDonald's feeling and the pizza with tinned tuna was an interesting touch, and the tasteless paella an offense to local culinary traditions, but didn't convince us enough to take advantage of our all inclusive package. The giant cockroaches in the restaurant were claimed to be a locally often experienced issue. Therefore it's not worth talking to reception staff about it, they won't listen to you anyways. A smile in the bar might have to overcome the fact that you eat out every day but the bar staff received the appropriate training (apart from Jenny) to ensure management's goals: keep the guests away from their burning desire to come back here. In overall, we made the best out of our stay by staying away from the hotel and I strongly recommend the same to everyone else.

Ian Lancaster

Nice, large hotel. Pleasant reception staff & staff throughout our stay. Rooms were dated but comfortable. Beds were uncomfortable with a plastic cover which led to sweating. Towels were a little thin for my liking. We experienced noisy neighbours one night, phoned reception security who attended but they carried on for a while, well after 1am. Food at breakfast was acceptable with plenty choice. Overall, had a pleasant stay for the price paid.

Mark Bentley

Hotel is in desperate need of upgrading, it is not a 4 star hotel. But having said that the room was very clean and couldn’t fault the staff. Public areas are generally well maintained and whilst the food is a bit lacking in diversity it is all well cooked and plentiful.It is at the top of a VERY steep hill. I walked back from the sea twice but it’s not for the unfit

Karen Williams

The hotel is lovely always kept clean, the restaurant and food is great and the staff are always coming to your table taking away empty plates and the food is constantly being topped up. The staff are very friendly and speak great English and go above and beyond for you. It’s nice to have the free bus down to the town, if you need a taxi the reception is very happy to contact one for you. The rooms are cleaned every day and the cleaning staff are very friendly.The hotel is looking a bit dated in places but this does not stop you having a great time. It is a shame that you do not get tea or coffee facilities in your room so you can have a hot drink as the restaurant does not open until 7.45 and I would have been awake for a couple of hours by then and would have liked to have a coffee when I wake up and that the hot drink facility is not there at all meal times only at breakfast. After having a very chaotic year this was the best place to just relax and chill with no issues we really enjoyed our time at this hotel and will definitely be booking again.

annie pover

I had booked this hotel for 9 nights all inclusive and below here is my experience Staff Most of the staff were very friendly and went beyond to ensure that customers were happy. The Entertainment team led by Dani were exceptional. In the bar and restaurant we had Angel, Jenny and Carlos. The food was great but there were days that it was not cooker properly. On Friday 31st January during lunch time, I was served uncooked meat, when I showed it to the manager on duty, he just directed me to go to the chef, and no apologies offered and then he just walked away. I found this kind of no care behaviour as lack of good customer Service. Most of the days we were there we would see managers walking around and at no time did we see them asking people if they were ok. Communication via email is very slow or non existent Before leaving, I had sent an email with compliments for one of the staff and up to now that email has not been acknowledged or responded to. Cleaning The Cleaning ladies were exceptional and even though they did not speak a lot of english, the ones working on 5th Floor were very pleasant. The hotel is in not in the town Centre but they do offer a free bus yo town. One main issue is that we were not able to use the spa as the price were too high. When we were booking the hotel we thought we had access to the spa but not having to pay extra. The hotel has potential to be better if some of the issues are addressed.