Las Águilas Tenerife, Affiliated by Meliá

D. N.

The hotel is absolutely beautiful. It smells fresh, neat. The assigned apartment 111 is on the ground floor, spacious balcony, beautiful view, two large rooms + kitchen, large bathroom. Clean, fragrant, neat. Mix of old and new, awakens nostalgia in a person. The food offer is huge, everyone can find something they like. The staff is kind, when we say staff we mean every employee we had the opportunity to meet, hardworking people, always ready to help, always a smile on their face. I have to especially single out a very dear cleaning lady, very short blonde hair, immensely dear, her smile and kindness would brighten up even the gloomiest day. The grounds around the hotel are neat and maintained. Here everyone can find the entertainment that suits them best, the offer is diverse. In short, a wonderful experience and a pleasant vacation that will remain in a beautiful memory for a long time. I heartily recommend it.

KYtravel

Las Aquilas is 10/10 for the service and experience alone. Perfect for our pre-xmas relaxing stay. ​ On check- in, You get a QR code which gives you a folder containing all the information you need about the restaurants and facilities. Would love to see the minibus timetable included in this too. We stayed in a premium room, 519. It was spacious and spotless, with great views over the pool and out to sea. Rooms could do with an upgrade but I would stay here again for the comfort I felt here and the cleanliness. The kettle was descaled, coffee machine clean - rare in many hotels and the mini bar was included and refilled during our stay. We had a kitchenette but no equipment so assume this is an add-on to the room. On arrival, we had a chilled bottle of cava, some dates and a sweet treat, sliced fruits and a jar of sweets- a very welcoming surprise. Also had a rose in the bathroom and living space which they changed throughout our stay. Toiletries were included but they added Complimentary rituals products - That's my favourite brand so I was super happy! Also gave us a bath bomb but we didn't try out the bath. Bathroom had whirlpool bath and great shower, also a bidet. Didn't have an extractor fan, my only concern but was okay for 3 days. ​​Beds and pillows were super comfy. Great wardrobe space, beach towels were in there​ too, which we loved. All towels were changed nightly, we were also given canned water and mini chocolates nightly​, which just added to our overall experience. And the doorbell made a huge difference, ​it saves you guessing if someone is at the door. Room didn't come with an iron or a board but you can borrow a steam iron from reception leaving a €40 deposit. No problem because your card is already on file so we returned with no issues or charge.​ Big balcony but would have loved a sun lounger or even a swing chair to make use of the space. ​I would have also appreciated a bin in the lounge area fo the room. ​The hotel provides a Free minibus service to and from Puerto del la Cruz​, a City​ centre with shops bars, beaches and ​an outdoor pool complex.​ This was great and made it easy to explore as the hotel is on a steep hill. We also used the hotels cab service in the evening which cost around 10 to 12 euros to go to Puerto del la Cruz. ​On the ground floor there is a Pay per use washer and dryer​, its self service​. Not sure about soap but ​there is petrol station at the bootm of the hill and a lidl not too far away. ​The hotel grounds are beautiful, its December so weather is lovely late morning/afternoon, cool evenings but still comfortable. The adult pool (14+) was freezing but felt much warmer sitting in the loungers there than at the main pool. However the main pool was warmer, still cold but enough o take a refreshing dip after sunbathing for a few hours. We spent most of our time at the adult pool, peaceful calm quiet, great views. Wish they fixed the swings. We did breakfast only and the premium breakfast ticked all the boxes, a la carte menu had great healthy options. The pancakes and omlettes were great but not consistent in their quality. The hot options were pretty basic but there was a nice range of pastries, juices, fruits, yoghurts and cereals. The premium seating was great too and we appreciated every staff member that served us, I didn't get all the names but Carlos and Antonio, thankyou! Bar drinks were weak so we asked for alcoholic smoothies which were much stronger. Bar staff can't do enough for you though so just ask and they'll fix it I loved my pasta at the bar restaurant, my friend had a chicken salad- nice but too much sauce. We ate lunch and dinner locally or in Peurto de la cruz. Overall this hotel was perfect for my needs, I would come again for a solo or girls trip again and feel right at home. I want to give special thanks to all the staff, they were all polite welcoming and helpful as we moved around the hotel. Rayco and his friend at the bar ( so sad we didn't get his name), we appreciated you both too!

Leon Mat

⭐ 1/5 I had a deeply disappointing experience with this hotel that I feel compelled to share. Upon arrival for my confirmed reservation, I discovered the hotel was offering the exact same room type for the same dates at a 60% lower rate than what I had paid weeks earlier. When I brought this to the staff's attention, they were completely inflexible and offered no solution or explanation beyond stating it was their revenue manager's pricing strategy. I was essentially told to "take it or leave it." This lack of customer service and transparency was unacceptable. The physical property itself is average at best, and the promotional photos are notably more appealing than the reality. However, my main concern is with their business practices and apparent lack of ethical pricing policies. I ultimately chose to leave rather than stay at a property that I felt had not dealt with me in good faith. I would strongly encourage management to reconsider their pricing practices and how they handle customer concerns. A hotel should strive to build trust with guests, not undermine it.

Michelle Poole

Fabulous hotel, rooms have kitchen are but no cups or kettle, food was excellent different every day. Service was fantastic, we arrived late, hungry and tired, food was left out for us such a nice touch, and really appreciated. My only complaint is the pool was so cold hardly anyone went in, this was the adult pool, thought it would heat up later in the day but unfortunately not. Stunning views short ride to see front, transport was provided.

Meg Wallace

Definitely DO NOT GO THERE. we made a big mistake, rooms look very old and had a smell, Brown furniture but you don't see any brown furniture in any of the pictures..not any facilities what so ever in the rooms. Toiletries ver poor. Staff quite rude. We were all inclusive but got treated like second class citizens. At the pool side Food was the same every single day and cold..in the dining area food was bland and very repetitive Definitely not worth the money. If this stops one couple from going to this hotel it'll will be worth it..disgraceful.