Mitsis Grand Hotel

Tomer Bloch

We enjoyed the hotel, and the vacation there was excellent. Right when we arrived at the hotel, the bellboy George greeted us, and he was very helpful and spoke excellent English. In general, all the service staff at the hotel (in the dining room, the bar, housekeeping, bellboys, and the reception) were very courteous, provided quick responses to any issue, and spoke good English. The cleanliness at the hotel was of a high standard. They cleaned the rooms and other areas, like the dining room and the pool area, very well. There were hand sanitizer stations almost everywhere in the hotel, and it was clear that cleanliness was a priority. Towels were replaced in the middle of the day, so there was no need to wait until the next morning, which I think is a big advantage and enhances the experience. The food in the dining room was tasty, of high quality, and there was a wide variety. The hotel has eight restaurants. I visited three of them, but in my opinion, the food there was much less tasty than in the dining room. It was dry and not well-prepared. Overall, this is the best hotel I’ve ever stayed in, and I highly recommend it.

Moshe Glick

My 1st time in this hotel. The location and the service are perfect . very very nice team. The variety of restaurants and food is excellent, and the quality is very, very good. Their rooms do need some shape up upgrade, but they’re still good. there is a show every night with a different band and kind of music. They have an excellent option of shower room if you already made your check out but leave the hotel later. Indeed, very much recommend recommended

Erna Urbana

It was supposed to be a beautiful holiday packed with tours via boats and swimming, alas... On the first day of staying in hotel I had a food poisoning. The next day after eating in the hotel only my husband got sick too. We contacted the hotel staff, who called a private doctor. His service cost us 300 Euros. We both where sick for 4 out of the 7 days. After the doctors visit and still being sick I had to go to the pharmacy to get the required medication, and this was considered to be a "strolling around" by the hotel's management. It was a nightmare experience and we did not receive any help from the hotel management or had any compensation offered to us. The manager claimed the late checkout was offered to us as a gesture of courtesy, even though this service was offered to all guests at the time of check-in. The manager has blamed us for writing lies, stating "the doctor fee is not so high". Also, in the hotel brochure the place is shown to be a 5 star resort yet the highest we would give is 2 stars. The furniture is old and not well kept, the balcony door kept opening as soon as a stronger gust of wind would pass through. The main restaurant of the hotel served very poor quality food. However a massive thank you to the hotel staff, very friendly and accommodating. It seems like the hotel is raising it's stars by having above standard requirements for the staff, and not by investing into the hotels upgrading for tourist relaxation. This was the greatest disappointment and we would highly discourage you choosing it as your holiday destination.

Louisa Tavlas

I cannot speak highly enough about Mitsis Grand Hotel. We wanted to find a child-friendly hotel that would be good for our 3-year-old while also offer enough activity/have proximity to the town for my parents, sister, and brother-in-law. Mitsis really delivered on all counts. The location was perfect (a scenic 20 minute walk to the old town); the food was incredible; and the staff went above and beyond in every sense of the word. We had made arrangements for a family photo shoot about a 10 minute drive from the hotel. The taxi the hotel had requested canceled at the last minute and we couldn't get another one, so the wonderful George at the front desk (who brought our luggage to our rooms) immediately offered to drive us so that we wouldn't miss our appointment. We happily took him up on the offer, and the photo shoot went wonderfully. That is just one example of how incredible the hotel staff is. The on-premise head of children's activities/babysitter, Irene, is also a gem. She was so lovely with our son. We will definitely be back!!!

Henrik Moberg

We booked this hotel very last minute without much planning, and did not regret it for even a second. Friendly staff, high-quality facilities and good varied food made our stay a great experience. The location is also great, directly next to the rocky beach with included sunbeds. A few nitpicks is that the gym was quite lacking with several broken machines and there was very little sports equipment (single table tennis table and tennis court), and some staff seemed very overworked. I hope they could get more chance to recover. But regardless I strongly recommend this hotel!