Rodos Palace

Michaela Ihnátová

I have been regularly traveling to this hotel for 18 years now, and I must say that I have always left satisfied and well-rested. The reception staff is excellent – I would especially like to highlight Irina, who is very professional, friendly, and always does her best to fulfill every guest’s wishes. The rooms are spacious, and the hotel offers every service you can think of. The hotel has a huge capacity, so it’s no surprise that sometimes the staff is doing their best to manage everything! The hotel is vibrant, full of life – and I absolutely love it. We definitely recommend it as a family!

İlkben Z.

We stayed at this hotel in Rhodes in a room with a private pool. Unfortunately, we were not satisfied with the room. It was very old, the furniture and facilities looked worn, and overall it didn’t feel properly maintained. The location of the hotel was nice, but the breakfast was quite basic and most of the staff were not very friendly. The only exception was the reception staff, who were polite and welcoming. What really upset me, however, was an incident during breakfast. Around 8:45, my two young daughters went to the restroom near the breakfast area. I followed them a moment later just to check on them. There was no sign or barrier placed at the restroom entrance. Inside, three female cleaning staff and one male staff member were present. The male staff was kind and smiling, but one of the older female cleaners suddenly started shouting at me in a very rude manner, asking “What are you doing? Where are you going?” while making aggressive hand gestures. I explained calmly that I was not going to use the restroom myself, but simply wanted to check on my children. Instead of lowering her tone, she kept raising her voice, waving her hands and saying “Go, go” in a very aggressive way. While I was still shocked by her behavior, I also witnessed her shouting at another couple who came after me in the same manner. This was extremely unpleasant and unacceptable. No guest deserves to be shouted at in such a way. Cleaning should not take place in the only restroom near breakfast between 8:00–9:00 when guests are still using it. And even if cleaning is in progress, staff should treat guests with basic respect and courtesy. I regret not reporting this to the management immediately, but I believe it is important to share this experience. The hotel needs to pay attention to staff training and ensure that such behavior does not happen again.

Trisha Nadia P Jay

It’s not giving 5 stars hotel - maybe 3/4 at a push. So the hotel is more suitable for conferences and events rather than all inclusive guests. The conference guests are given different treatment than “all inclusive guests” - dont have to queue for dinners breakfasts etc. At first when we arrived and I seen my hotel room, I was very upset and disappointed. The pictures of the given room were not advertised anywhere - the lower floors of the hotel are very outdated and the rooms are not nice. Old fashioned furniture, AC which doesnt work, the rooms smelt of mould, mould on the bathroom ceiling, lights and power sockets not working. After complaining through Love Holidays the AC and few other issues were fixed and I decided I wasn’t gonna let this ruin my holiday. I spoke to the reception who said if i wanted a nicer room I have to pay 70 euro extra per night (At the time of the booking through love holidays the upgrade was only £140pp extra so something to consider before you book here) It’s a huge hotel - 17 floors and only 3 (sometimes 2) working lifts which makes it super awkward to get a lift at dinner time breakfast time or check out times. The hotel isn’t bad, there’s just loads of room for improvements which I hope will be implemented sooner or later. Pros: - Food was good (especially dinners) - every night it’s different, seafood greek food italian mexican etc. - Cocktails are good (but some are not included in the all inclusive package) - The arcade was our favourite part - there’s a bar there pool table tv’s to watch live sport etc. The bartenders there are lovely :) - Sun loungers are very comfy (some are broken so be aware) - Great location - very central to Rhodes Old Town, with a taxi rank nearby, a bus stop etc. - Indoor pool area at the Dome is nice (the pool is heated and the sun loungers there are very comfortable) Cons: - The standard rooms are AWFUL - very outdated, bathroom had mould on the ceiling, the room smelt mouldy, AC not working - the lifts - not enough to serve all guests, expect queues! - queues for breakfast / dinners - although it gets super busy there it does move fast. - it’s hard to get a sun loungers by the main pool after 10am - some staff in the main restaurant were not nice and ignored us - you have to pay for stuff from the mini bar in your room which is a bit bizzare (for an all inclusive hotel) - the pool water is FREEZING!! - you have to pay tax of 15 euro per day at the time of the check in (paying for a 5 star hotel but the hotel is actually giving 3/4 star vibes) - beach is 2 min walk and it’s nice there - however you have to pay for sun loungers there. My advice would be to try and upgrade your room at the time of the booking - don’t go for the standard option as you will be disapppointed.

Azra H

Very lovely hotel. Staff is extremely lovely and helpful. Rooms look really nice and modern. Location is perfect as it is really close to the beach as I’m not a pool person. We were a bit worried when booking our stay because there were quite a few negative reviews, but for us this hotel is really great. We rented a car and every day managed to find parking in front of hotel. When you walk in the hotel you always get this lovely scent which makes you feel welcomed and it is really nice touch. Breakfast buffet has many options and it is quite delicious. The only thing that needs a bit of change is elevators as it is always a wait to get elevator.

Vicky Lane

I was really looking forward to a luxury stay at this so-called 5-star hotel, but the reality was pretty underwhelming—more like a 3-star experience at best. The room was worn and clearly in need of a refresh. The curtains were visibly dirty, which made the entire space feel unkempt. White patch marks from repairs were still showing on the walls—no effort to blend or repaint. The balcony door was frustratingly difficult to close, which didn’t help when trying to keep the room quiet or cool, which even with the air on it wasn’t cold! Couldn’t have the balcony door open when windy as the daft was lifting the metal ceiling tiles. The photos on the website and on love holidays website are definitely NOT the rooms we stayed in. I booked a triple room for me and my daughter and got two beds pushed together, the shower was rubbish, the room as I said were old and dated. It cost an extra €150 for a ten day stay in tax for a 5 star hotel which it definitely wasn’t. We were on 4th floor and it appears anything above floor 8 had been updated. Disappointed by the hotel itself , and don’t get me started on sun loungers !! Have to get up at 6am to even get one. The hotel just doesn't deliver on its 5-star promise. From maintenance issues to average service, it all felt like a place that had given up on impressing guests and was just coasting on its photos and branding. If you go in expecting 3-star quality, you might not be too disappointed. But if you're booking this place based on the 5-star label, prepare to lower your expectations—significantly.