Servatur Puerto Azul

Andover Self Drive

We have just returned from a 10 day stay here and it was amazing. The food was excellant with so much choice for adults and children. The room was well maintained with a stunning view. The pool area was kept clean and the daily activities were fun. The drink choice and availability was good. We had the AI+ that provided a wide range of enjoyable cocktails. Thank you for a great holiday

JD

The hotel has 2 big negatives! The sun loungers were all taken before 6am. People were allowed to put towels on them at anytime. There were people putting them down at midnight. Apparently they don't enforce it because a guest pulled a knife out to attack the hotel staff when they took the towels off a few years ago. We were lucky as we had a swim up room. The sun was blocked there until the afternoon though. The other negative was that if you didn't find somewhere to sit early on in the evening you'd be literally standing up all evening as there wasn't enough tables available for everyone. My son and I had to sit literally outside the main entrance of the hotel one evening as there wasn't any other seats available in the entire hotel. Food and drink were good. Staff were friendly.

alan slater

Don’t let anyone put you off with negative reviews regarding this hotel. The place is immaculate.Our room was cleaned everyday.(special thanks to Mary in block 7 who was lovely).The whole of the hotel was cleaned everyday. There was something to eat for everyone. The restaurant tables were spotless. Staff would do anything for you. We didn’t have kids with us but they would love it. Fantastic hotel. No problems with sun beds as long as you were at pool before lunch. Would definitely go back.

Rich Badley

Very impressive resort with spectacular views across Puerto Rico town. It's a very large hotel and we went during August when it was very busy but there are a lot of different areas so you can alternate between the crazy parts and the more relaxing ones. It's also a good base for excursions to nearby beaches and towns. We had a room at the top of a block behind the infinity pool which was quiet and very handy to go back and forth from. I think if you were further away it's more of a maze of stairs and lifts so we were lucky! The junior suite is big and having a seperate room for the adults was ideal. Lovely balcony but it was constantly in the sun, would be perfect if some shade was provided. Room was well cleaned daily. Yes, sunbeds are an issue and I overheard someone saying they got up at 5am. It's mostly large groups trying to get all the rows closest to the main pool. I'd say around half 7 - 8am you might get something near the main pool but after that the infinity pool area and the terrace with the splash pools would have free beds. We ended up going for the inifinity pool area anyway because there was more space and you weren't as close to the booming speakers! The main pools are great but obviously can get busy during the middle of the day. The waterslides are fun for a few goes and never seemed to have much of a queue. People have said about these areas being slippy and there are plenty of warning cones around but we didn't see any issues, just walk and wear something on your feet. There are two adult only areas which seemed undiscovered and very quiet... one at the top of the hotel and another past the infinity pool down the hill which has it's own bar. I'd recommend parents tag team it between the family areas and those adult ones for the odd break, very peaceful. Food is superb with plenty of choice, lots of meat and fish, great salad bar, ice cream, sushi, bread and pastries, the kids were very happy. Again, it can get busy but we never had problems getting a table and there are some outside areas either end of the buffet hall which provide great views. The snack bar is also great, providing more burgers, pizza, pasta and ice cream during the afternoon. There are drinks machines around the pools and some beer taps so a cold drink was always nearby. They do pre-mixed cocktails with lots of crushed ice so they're refreshing but not very strong. If you're more into cocktails there is an all-inclusive plus option that provides better drinks with proper shots. Entertainent is top-notch. The animation team kick things off about 11am around the pool with things like Aquagym, water polo and lots of games throughout the day. The evening has a kids disco about 7pm then live performances and shows until about 10:15pm. We saw very good acrobats and the musicals showcase was a highlight. The animation team are talented and very commited. Shout-out to Jesus and Isabela who were very friendly but the whole team are fantastic. One issue is it can be difficult to get a table for the evening to watch the show. Large groups get in early and put several tables together and there's not a lot of space anyway. If you go there about 8pm I'd say you should still be able to get something. Minor thing... they have a couple of arcade areas but these aren't great. Games are cheap (1 Euro) but they're all very old and broken. They could do with a refresh here as apart from the entertainment there's not a lot to do in the evenings. You can walk down to the beach - 700 steps! - and get a taxi back. Puerto Rico beach is nice although on the other side of the hill is Amadores which is much better and has an inflatable water park. The hotel do a free transfer there but taxis are cheap. Also recommend the Mogan Mall up the road and a boat trip to Mogan, not a great beach but it is a very pretty town and has more water activities. Hotel staff are great, they also offer airport transfers at a good price plus when checking out make sure to reserve a shower room to refresh before leaving.

Jade Lybert

We stayed here for two weeks with our 18-month-old son, and unfortunately, this was the worst all-inclusive experience we’ve ever had – and we’ve travelled quite a lot. Food The food was extremely poor quality. It was nearly impossible to put together a proper meal for our toddler or ourselves. The main options were deep-fat-fried chicken loaded with salt, undercooked eggs, and salmon that didn’t feel safe to eat. Each night was essentially the same food with maybe one or two small changes. Vegetables were almost non-existent – the only options were overcooked broccoli or some green beans on occasion. Most people, including us, resorted to eating fruit and chocolate, which says a lot. Children were mostly eating plain bread as there were no appealing or appropriate options for them. Cleanliness & Facilities We rarely found clean tables in the dining area and constantly had to wait just to sit down. Around the pool, the floor was very slippery – not ideal for children – and we didn’t see any lifeguards. Sun loungers were very limited. Entertainment The entertainment was really lacking for families. The only kid-focused activity was a 45-minute mini disco, which happened to start right at dinner time – so we never got to attend. After that, it was bingo and singers every night. Most of the children just ended up gathering around the arcades or play areas out of boredom. Room Our room and balcony were clean but very basic. The air conditioning wasn’t cold and turned off every time we left the room. There was no bath, which is difficult when travelling with a toddler. The shower was extremely slippery, and no rubber mat was provided – something other hotels usually offer for families. We asked and were told to just use a towel on the floor, which is both unsafe and wasteful. Safety Concerns One of the most frightening parts of our stay was the lift. It broke down multiple times while we were inside – including once where we were stuck in pitch black with our child before it randomly restarted. After that, we dreaded using it, but with a stroller and no other option, we had no choice. Final Thoughts This hotel is simply not suitable for young families. Based on our experience, it seems more geared toward adults. We were shocked by how it gets so many “family-friendly” reviews. We would not return and cannot recommend it for those travelling with young children.