Servatur Puerto Azul

james powell

Enjoyed a nice week here. Views are amazing. Pools are lovely. Food is very good but as with All Inclusive can get a bit samey after a week. It was very busy while we were there so lunch and dinner times were pretty hectic finding seats. Also because of the numbers it didn't feel that personal. Rooms were nice but set up as twins but had great views. Lots of steps down to the local beach but the bay is well worth it.

Chris Booth

The general hotel facilities were excellent and the room was clean with a great view of the sea and the surrounding area. Some of the food was a little unusual, but we always found something to make up a meal, and it was mainly well cooked. (We did find some of the fish was under-cooked on a number of occasions, and brought it to the attention of the waiting staff). The pool area was excellent and the Animation team worked hard to get everyone involved in the games and activities. The hotel was let down by the evening entertainment which was poor, and we felt that more effort was required, both for the children early evening, and later for the adults.

Darren eskdale

As a returning guest, I had a great experience when I visited the Servatur in April, particularly due to the pool temperature, which was much more comfortable. However, during this stay, I found it disappointing that the pools are only partially heated. For a more enjoyable lounging experience, a temperature of 29-31 degrees would be far more suitable. It feels quite wasteful to partially heat the pools, especially when fewer guests are able to make use of them as a result. Please resolve this. The adult pools are especially unacceptable.

Elena Tishchenkova

This hotel is not worth the money! Only one plus is the good food, but monotonous Our room 7006, with access to the pool - this saves the situation, because the common pool is overcrowded like a beach in China! the animation is boring, children 8 and 11 years old have nothing to do here!! the beach is very far away and you have to walk back 709 steps. the hotel has no territory, a concrete building and a huge number of rooms. Not once in a week did they change the bed linen! There is a coffee machine in the room, but capsules are only available upon check-in. stinginess. Plastic hangers that fall under the weight of clothes - fun if at night. Plastic dishes even in the room - it is not hygienic! Plastic leaves all the germs in itself NO service! There is no soap in the room, if you want to wash yourself - only shampoo for all body🤣 It is a first time for such money we got such a negative impression of the holiday. even the Internet here is unstable

deborah tomkins

Just on our last day here. The 1st 6 days were lovely couldn't fault anything . The last 4 have been awful. Way too busy . The dining room is manic , an accident waiting to happen , people pushing and shoving , children running around and putting their hands in the food. The food itself has deteriorated as well. No where as nice as last week . Difficult to find a table to sit at in the evening and if you go later they stop putting food out and clear up around you. Even the cleanliness of our room was bad the last 4 days . The shower wasn't cleaned and when you walked around after a shower our feet were dirty. The floor wasn't mopped the whole time we were there. The staff the last few days weren't as friendly as previously very young and never smiled . The adults only area at the top was beautiful stunning views and where we spent our time. However the adults only spa at the bottom ...you couldn't get in . It's very small and the same people put their towels out every day. The entertainment wasn't very good either. We enjoyed 1 night where 3 soul singers did a show . I would say this hotel is only geared up for families and while we got this holiday at a good price I would certainly not pay the increased prices they are planning for next year !