Shangri-La Barr Al Jissah Resort and Spa - Al Bandar Wing

Sama Hussain

The view and swimming in the sea is exceptional but unfortunately the service was not great.. have to wait forever to be served your coffee at breakfast and most of the times after you are done eating. Cleaning service always forget to place either water bottles or coffee sachets and when you order take forever to bring to your room. Cleanliness after they are done with the room suboptimal. Even when we took the electric boat failed to explain fully how to operate it and we almost crashed into the rocks after the boat ran out of charge apparently there is away to re start it which we were never told about and even life jackets half way on our way they remembered and we were brought them to wear half way in the sea. On top of that when told about the safety and regulations the staff argue and became defensive. Even a simple salad I saw a dead warm in it.. no proper apology just was not charged for it. And reserving restaurants at the hotel and even after confirming with them the time we discover none was made saw we had to personally walk into the restaurant to reserve the table. Over all it felt not enough employees and untrained employees in hospitality. My friends had stayed in this hotel several times in the past and they are shocked how the service has declined from previous years. As for me I don’t think I would choose this hotel again unless the service improves dramatically with better trained employees

Nina Merchant

The hotel is a family hotel with kids under a certain age go free; this was most annoying at meal times. Should partition a section of restaurant for adults with no kids, perhaps? Tho' hotel is old, still lovely clean and spacious .Excellent service from all staff, with Alex at reception, Amur at concierge, restaurant staff, chefs , housekeeping etc., and all very helpful, friendly and courteous . Thank you. On the beach backed by the Mountains; lovely setting. The other upsetting bit was fuel from ski jets had turned part of the beach black.....

Mohammed Demonslayer

Shangri-La is truly a remarkable destination! From the moment you step into the resort, you're greeted with exceptional hospitality and stunning views. The rooms are beautifully designed and offer a perfect blend of luxury and comfort, making it an ideal retreat. The dining options are diverse, featuring delicious cuisine that caters to all tastes, and the service is always attentive and friendly. The facilities, including the pools and spa, provide a wonderful opportunity to relax and unwind. The location is also fantastic, with easy access to beautiful beaches and local attractions. Overall, Shangri-La offers an unforgettable experience that combines relaxation, luxury, and excellent service. Highly recommended for anyone looking to enjoy a serene getaway!

IZZ AL JABRI

The professional and Welcoming staff made the hotel one of our favorite family gateway destination. Although it was very crowded, the valet staff were very efficient and made the arrival and check in process smooth. Special thanks to Mr Osama, from front desk for his kindness and professionalism in facilitating guests requests, I extend my thanks to Ms Dan from front desk for the great hospitality and support to fulfill our needs, she truly appreciate valued guests and I wish her all the best. I don’t forget the wonderful concierge team who are always fast and greet us with a big smile. Regarding the hotel facility the pool is clean as usual and the beach with the surrounding are great. The breakfast was well handled and the food was delicious.

Christine Herrick

We have just returned from a magical holiday in Muscat, This hotel is located about a 40 minute drive from the airport, on the outskirts of Muscat and it is well worth the drive - situated as it is, between the mountains, a golden sandy beach and the sea, it is a beautiful setting! Our room was well appointed and spotlessly clean, housekeeping serviced the room twice a day. The service throughout our stay was efficient, friendly and professional. Staff take customer satisfaction extremely seriously and are happy to assist in whatever way they can, going the extra mile if necessary. The odd hiccup was dealt with quickly and professionally. When our luggage was mislaid at the airport, we were given a change of clothes for the evening meal and the luggage was delivered to our room later that night. The food at the Shangri-La Barr was varied, delicious and plentiful.....our sincere compliments to the Chefs! The Customer Relations Manager, Maybelline was friendly and helpful, making us feel welcome, nothing was too much trouble. In fact all staff were more than happy to help - our thanks to ALL for making it a memorable holiday for all the right reasons!