Shangri-La Golden Sands, Penang

Abdul

Location wise great. Staff very friendly and nice. Family friendly environment. Only few negative things like the breakfast buffet was a complete let down the food is every single day for 6 days in a row the same food and no change and basically only suits a few cultures. First night here my room kept making a banging noise from the celling. Following morning i complained about the noise and reception staff moved me to a different room but charged me extra money. Something I was not happy about as it’s not my problem to pay more money because the original room I paid for makes noises. And rooms need to be renovated. Birds in pool area is bad and out of control. You cannot leave your drinks or foods not even for one second to go to pools and have swim.

Nadya Nabhan

Recently had the pleasure of staying at your resort and would like to extend my sincere appreciation for the overall experience. The hospitality and attentiveness of the staff were truly commendable, making our stay welcoming and enjoyable. Additionally, the variety and quality of the food offered across your outlets were impressive and catered well to diverse tastes. That said, I would like to share a few suggestions for improvement: 1. Room Service Menu: The current in-room dining options are quite limited. It would greatly enhance guest convenience and satisfaction to expand the menu with more diverse selections, especially for late-night or light meals. 2. On-Premises Convenience Store: A small cold store or convenience shop within the premises would be highly beneficial for guests to purchase essential items, snacks, or drinks without leaving the property. 3. Furniture Renovation: While the room was comfortable, some of the furnishings appeared worn and in need of updating to better match the high standards of the hotel. 4. Noise Control Policy: On several nights, noise levels in the corridors and surrounding areas were noticeably high after 10 p.m., which disrupted our rest. Implementing and enforcing a quiet hours policy would be greatly appreciated by guests seeking a peaceful stay. 5. Smoking Areas: It was observed that some guests were smoking in non-designated areas, including hallways and balconies. We recommend clearer signage and stricter enforcement of a designated smoking area policy to ensure a more comfortable environment for all guests. And perhaps to add another area for smoking in the hotel lobby Thank you once again for the warm hospitality. I hope my feedback will be taken positively as a means to enhance the guest experience even further. I look forward to staying with you again in the future.

Syafiah Rusli

My husband and I celebrated our 8th anniversary at Golden Sands Resort, and it was an absolutely memorable experience! We were warmly welcomed with gifts, fresh fruits, a sweet anniversary card, and even a complimentary cake in our room. What truly touched us was the free room upgrade. we really appreciated the thoughtful gesture. The best part was seeing our kids having a blast at the kids’ club and water slide. This resort is truly kids-friendly, with so many fun activities to keep children entertained. Breakfast was great too, with a wide variety of tasty options. Thank you, Golden Sands, for such a special and unforgettable stay. We’ll definitely return!

Shazwan Halim

A perfect staycation if you're a family with young children. Lot of attraction and activities for the kids and the resort has its own private beach which is just nearby the rooms. The choice of food is plenty though the taste can be improved a lot. Although the facility is quite old, the management maintained it quite well and modern features is added. The only complaint is the late night noise from some drunken group at the lobby. The hotel should be more stern in ensuring calm & serenity of the place and not allowing small group of drunken people to be as loud as they want.

Qatralnaddia Iqmer Nazmien

It’s a great hotel fun for kids! My kids told me how they miss staying here! They have different pool for some fun splash and kids club. Although the beach at the resort fixed some sort of erosion control (sandbags) that made the sand area narrower than what shown on the photos. I won’t come for the beach as it’s considered unsightly and affect our beach experience.