Sofitel Agadir Thalassa Sea and Spa

Moe

Very disappointed in the service we received at the beach restaurant. We had come for several days with no issues sitting on the beach, ordering food and drinking beverages. We even spoke with the staff and they said it was okay and permitted us beach access whilst eating and drinking from the restaurant. However, a couple of nights ago I spoke with a lady at the bar who was very rude. She said "we have told you many times that you cannot be on the beach, eat, and drink there. I honestly should have asked to speak to a manager, but I was so angry with the service, I decided to leave. Definitely not 5-star hotel level service.

Timothy Fargo

A beautiful hotel in a great location. Unfortunately, there's a disconnect between intentions and execution at the hotel. Check-in asks you to sit and have tea while you wait. We sat down, but no tea arrived. And, frankly, it took too long for the key to arrive. A clearly stated option to bypass this would be better. Breakfast was also muddled. It's a buffet, but if you want coffee or any drink not at the buffet, you'll need to track someone down. Funnily enough, when I brought up these items at reception in a friendly manner, they didn't seem to have any mechanism to deal with them. If I were running the hotel and a guest had some critical feedback, I would be keen to make note.

mohamed

The location and rooms are amazing! But this is extremely poor value for money. The people at reception and those leading customer service lack basic understanding of customer satisfaction, needs-based service and creating long term loyalty. Other customers also noted this. The service let everything down very badly. And it is only for this reason we will choose another hotel. We were a British group of 24 and booked in advance. They took approx 3 hours for check in time for us to actually get the rooms! This is despite booking a few days earlier. It messed up all our plans like spending time at the beach. We were also exhausted due to travel and the hotel compounded this by making us wait 3 hours after check in time! The customer service lady was even worse. She didn't seem to comprehend how plans are affected or that we're exhausted. She gave us extra 3 hours and thought this is fair. Her communication was poor to non existent. I have WhatsApp message to show this. The other issue was despite elderly parents including three families with small kids, they gave us rooms that required lots of walking. It seems the design of the hotel is not great offering no lifts unless you walk all the way round. Oh and they don't allow outside food. Other 5 star hotels like Hilton have no issues with food delivery and even help deliver it to your room. This place is not even one star when it comes to the reception staff، customer service and management. Very disappointing experience. Recommendation: replace your customer service team and especially managers as well as those at reception. No amount of training will change their attitude.

Mikołaj Mularczyk

Ok, but not a five star experience. Positive: nice lobby, good location, access to the beach and close to a nice surfing school Negative: the room was advertised with a partial ocean view - there was no view at all. It was pretty pricey, compared to the other hotels in Morocco we stayed in it was underwhelming. The staff was sometimes very nice (during breakfast), but sometimes we needed to wait for ages for something we ordered. The food in the restaurant by the beach was unfortunately not good, we were surprised - also quite expensive for what it was. The wait at the check in was quite long as well.

Liz Sheeran

We were given a beautiful suite , the pools and gardens and seating areas lovely. Food at breakfast good, albeit not enough waiters at breakfast service (but lots of pool service people during the day ) We didn’t like the disco music at beach bar, would have preferred Arabic local music. We dined a few times at the Spanish restaurant which we enjoyed & the live music.