The One Club Hotel

Aliona Grigorjeva

Spent a week in One club from 29/07-04/08.There were 4 of us ,2 adults and 2 teenagers.We have had the worst experience ever. Rooms were spacious but dirty.Rooms were cleaned once only ,and that's after us going to the reception twice to ask using a Google translator as reception people couldn't speak English. Kids play area ,not that we have used it,but it's falling apart.There was a rubbish bag next to our block when we arrived and it was still there when we were leaving. Hose pipes are lying around, causing a hazard. Pool is OK apart from the chemicals they are using to clean it,as some people developed burns on their skin. Pool was shut for 24 hours as apparently someone decided to use it as a toilet overnight.No extra trips were arranged to the beach or an alternative hotel offered to use facilities for the day. Food was horrible ,no toast option in the morning, only so many eggs you can eat.Flies all over cakes,salads and nothing is covered. One night, they have had a fire in the kitchen, we were using our torches to see what food is there. Drinks are all watered down ,and all inclusive alcohol options are only 5.No ice cream for the kids ,no snacks ,no shop or wending machines. No entertainment at night, guest were doing their own.No music by the pool,no animation throughout the day. Beach bar is only serving soft drinks,coffee and lunch witch is big slice of bread,salad and a slice of cheese, no alternative options to people who have dietary requirements. The only way getting to the village is by taxi,which is £5 one way as its not safe walking. Shower was blocked ,so only one person could have a proper shower ,the other would have to wait for almost an hour. Towels that they give you by using cards look like an old kitchen towel. I have been visiting Turkey many times but this was definitely the worst.I will not be returning here ever again. As one staff member said to me ,you came to a budget hotel ,if you want something posh ,go to a 5 star hotel and pay double. It wasn't cheap this holiday and we do work very hard in order to go away once a year. Came back not rested and very disappointed

dom kelshaw

Just arrived back from a lovely week staying at The One Club, all the staff are great and can't do enough for you, the food was really good and plenty of it! Yes the hotel rooms need an update and some small issues need sorting but they do the job, rooms are cleaned everyday if you want it, if you have any issues they are very quick to get it resolved! but the new owner, manager and staff are working very hard to get this hotel to where they want it to be and I have no doubt that they will, me and my wife would definitely return and stay here again don't look at old reviews and be put off, give this place a go!

Hayleyanne Murphy

This is definitely not a 4 star hotel, more like very basic 3 star. We always go all inclusive as its easier, however, this is the most boring all inclusive i have ever been to. The breakfast was just awful, flies all over the food that was laid out, which is enough to put anyone off, they have coffee & cake at 5pm, which was a table with 2 small plates of cake & biscuits on it they were tasteless and looked like they'd been shop bought. Lunch was slightly better, but would be helpful to know what you’re eating. The pool bar serves drinks from 10am, however the drinks machine was broken, so we were being served flat warm drinks from bottles until it gets fixed. Opting for all inclusive means we always have a snack bar, which is one thing you wont get here…so dont expect icecreams etc or you’ll be let down. All in all we wont returning

Sonny Sandhu

Had quality time with family. All the staff are hard working and make it welcoming and friendly. All inclusive was wonderful except, too many pastries for breakfast, Lunch and dinner, when it should be part of afternoon tea time. Finally, NO one should not form a pre-conceived opinion that if one does not speak the local language does not understand body-language and tone. I have only ordered/asked, for alcoholic drinks during lunch & dinner (in total no more than 5 maximum 6 drinks), but the bartender always busy entertaining other guests not interest in tourists and thinks I have been drinking from morning till late. What about those who order 6 - 7 alcohol drinks and take them to the pool from morning till late? Can substantiate with CCTV footage at the bar. Everyone should be treated equally in order for diversity to flourish. Every other staff member deserves a thumbs up for being friendly such as Arzu, Anand, Baris, young chap on nights, both Chefs always making amulet/eggs. Everyone had led by examples so, this is down to mangers respecting staff (back bone) and leading by examples and correcting if mistakes have happened not reprimanding with attitude coz everyone learns from mistakes.

Kevin Holloway

just got back from a weeks holiday the new manager is working at improving the hotel there are some things that could improve straight away label the food so you know what it is and if you have allergies once in 7 days!!!!! pool was never hoovered to clean debris from bottom all the time i was there the needs a cleaner to clear pool cup and debris from the day before as guests start using pool when they come round to clean water slide is only on twice a day for 20mins should be longer for the children no night time entertainment pool umbrellas need replacing as some are broken