Erika G
If there was a way to give zero stars, I would!!! Avoid at all costs. If there was a good resort from 1980, this would be it. Unfortunately, it should have been left there. The food is poison, the location is mediocre at best, 15 min from a beach and a pool that looks like a Hilton. All of this would be fine, but they also try to charge like they are fancy. Run!
Holly Hennessy
An unexpected port for us aboard our small residential cruise ship, Villa Vie Residences.
Everyone we encountered was beyond helpful and very polite.
What a little gift to land in such a sophisticated little enclave! The decadent bakery (I'm so sorry I don't remember their name!) was the perfect place to start the day off with a crisp Prosecco!
Allison Gillies
I recently attended a wedding at Casa de Campo. It does not disappoint! Food was great. Staff was superior as were my accommodations. Of course I enjoyed the beach.
Drinks were a little watery and I was expecting better. But overall best Caribbean vacation ever.
Tiffany Tyler
This is such a beautiful resort. I was planning a visit there and trying to potentially book my 200 guest wedding there..
but unfortunately, after many conversations & emails (which at times it was very difficult to communicate/get emails returned in a timely manner) I was completely let down and will not be booking with them because they have denied My request to bring my service animal.
Which is crazy, I have never heard of someone being denied something like that. Especially when I have all the paperwork and things that are needed for travel.
I understand that this is a no pets resort, but my dog is not a pet. He is a certified service animal!!
I need my service animal for my every day life!! i have health issues. I explained this to them and even have a doctors note and sent them my dogs licensing ( he is a certified PSA, ESA, and service animal )
And they still said no.
So good luck anyone booking with special requests or Health needs
They don’t care 🤷🏼♀️
Jesse Hogan
I rarely leave reviews. Let alone bad ones. The resort is beautiful, and most of the staff were fantastic, but unfortunately, I experienced several issues:
1. I had to use my credit card for another guest as a deposit because they didn't have the reservation correctly for him. The Rabbi drove 6.5 hours to come to my brother's wedding and was told a room would be ready for him, but it was not, and he had to wait several hours.
2. The resort pushed us to upgrade to a villa, and I told the person at the check-in desk that the other party might not want to do the villa. I told them the other party was on a flight and would let them know when I heard from him. The representative said he would keep our original rooms and the villa so we could decide what we wanted to do. He assured me there would be no problems if we didn't want the villa and that they would hold our rooms. Unfortunately, that was not the case. It took 1.5 hours to get the situation sorted finally. That's not great after a long trip to the resort.
3. The keys to the villa’s front door did not work, and I advised the resort's staff, and that was never resolved, either.
4. A dangerous situation occurred where the staff left my belongings outside with my medication in it, which is temperature sensitive. Since they didn't have a room sorted for me yet, they just left all my belongings outside in the heat. I called to ensure they took them in, but they never did. After trying to speak with someone, they put me on hold, transferred me, and then disconnected the call. I explained the situation to a manager afterward, and he effectively blamed it all on me. He never called the doctor or anything.
The next day, I spoke with another manager and explained the situation and the gravity of it, and he said he would get in touch with someone for me. He also said they don't have a physician on staff, and I could go to the hospital. Why was I not told this before? Also, why does a 7,700-acre resort not have a physician on-site? No one got back to me until the next day, and the concierge tried their best; I provided the medication details and was told I would hear back from a manager, and yet again, I never heard back. I checked in several times, and there was no more movement. I was basically unable to eat for days, as I would have gotten very sick without my medication.
I provided an alternative option for the medication to the staff, followed up several times, and ultimately did not get what I needed.
This ultimately ruined several days of my trip as I was pretty ill due to not having my medication.
The concierge was friendly and tried to help, but ultimately, they offered me a $300 credit to my account (my bill was already paid), which was not helpful. Also, I explained to them that having the medicine and not being sick would have been better. This was not an appropriate resolution and should not go unnoticed.
I spent a significant amount of time traveling for my brother's wedding and couldn't enjoy it.
Unfortunately, I would not recommend coming to the resort if you have any sort of serious or potentially serious medical issues. If you do, I highly recommend bringing extra medicine if you can, keeping an eye on your belongings, and being very forceful in making sure they take care of your belongings so that you don't experience what I did.