Valentina Chevtchenko (Валянціна Шаўчэнка)
We moved to this hotel from Bahia Principe Luxury La Romana trying to get the real beach and ocean. To be honest the room they put us initially was ... I need to be political correct here. BUT ... Big thanks to the management and the hotel staff - after receiving all my multiple complains they moved us
to the perfectly cleaned room in the preferred building. They worked hard to address all the issues and provide the perfect service. Yes, it took one day but they did it. Thank you! I hope it will help the management better understand the expectations of the people decided to choose their hotel for the vacation stay. Happy and peaceful new 2025 year!
Update: the bars manager Alexis Arias was able to get the non-alcoholic beer!!! He drove to La Romana to get it there and make sure I will get enough during the our stay. BIG THANKS!!!! It was really unexpected. Alexis, you and our butler Edwin De la Cruz made our stay unique 😊 and very pleasant!
Helena Gemmell
My wife and I decided to have our wedding here. The staff was super friendly and provided a great service. Unfortunately, we counted a lot of issues with the room, bookings the condition of the rooms and transportation to and from the hotel. Majority of guest did not get the rooms that they booked, frankly many were downgraded. The rooms were in poor condition. We have several travelers who paid for transportation and never received it. We took a Scuba Caribe excursion, they told us their would be food and drinks. There was not even water, a small bag of chips for everyone. There wasnt enough snorkels for our party. They dropped us off in a random location where they didn’t provide enough taxis to transport everyone. Overall, the staff was very friendly, but we would not recommend this location for any wedding, or large gathering. This location is simply unable to accommodate our friends and family even after paying $5k to book 40 rooms 9 months in advance.
Charles Jeanjean
Not sure why it’s rated 5 stars. Nothing agaisn’t it, just not anywhere near the luxury of resorts like Club Med or such. Rooms are ok. Buffet is average at best if you’re just trying to fill yourself. Drinks are made by the average joe… bad drinks. I really dislike being negative, but having done multiple luxury resort chains, I think it’s important for customers to have a realistic review. I’m happy under the sun, and the beach is very nice! but the level of this hotel is just not there. Decided for a change and it’s just not anywhere near the luxury of others like Club Med. If you’re into a budget vacation with average accomodation, food and drinks, then the Dreams is a very good place for you.
A T
Second time here and every time so far had to complain to get the room that was actually booked. Reservations seem to be pointless.
Rooms are fairly large, but they do get humid quickly and at times can see wildlife roaming around. We had few mosquitoes, cockroaches, and worms crawling by.
Like clockwork, a couple days into the trip everyone started getting food poisoning, with diarrhea and throwing up for at least 24 hours, having to stay in the room and close to the toilet. Food may look good, but you have to be careful what you pick, its a gamble. We mostly avoided anything made with local water and foods that may have been stored behind counter for couple of days.
This time around we also had power outages. At first a few flickers during dinner time, then full out for couple of hours in the morning, then on and off for 30mins to hours in the afternoon. The issue was still ongoing as I was writing this, with partial electrical devices back on, but majority of outlets and lights are out, including WIFI in our room.
The working type of staff are very helpful, but the management doesn't seem to own the fact that people are getting sick and may need medications to live thru their mistakes. All medical services and meds are for out of pocket only, no responsibility whatsoever. When we told them there are sick people and virus going around, they were looking at us as if we landed from outer space. No communication or acknowledgement whatsoever.
I have heard that the resort has day passed for local population and that is one of the likely increase in additional virus exposure, beyond the food court. They don't seem to be doing any precautionary measures to avoid people getting sick, at least I haven't seen any.
Lastly, while we had sick people, they stated that the food cannot be taken from the cafe/buffet, and has to be brought by room service to the room instead. They seem all confused like no one had asked them this before. We just wanted to pick the foods we can eat during this mess.
All in all, terrible vacation for us and we are unlikely to come here ever again. Now trying to get out as fast as possible, before anything else goes sideways.
Dennis Dougherty
I love this resort. I enjoy the 45 minute shuttle from PUJ to the Resort. When you arrive, you are greeted with a glass of champagne fruit drink mixture and warm towel. Check in is quick and the staff is friendly and attentive. The resort is very quiet and relaxing. The beach is beautiful and the Caribbean water is just a dream. Walking out of the water back to the beach is a little steep so be careful. The best hack is the Preferred Pool on the family side of the resort. It's almost always empty and if you're a Preferred member it can really feel like a private pool and bar all to yourself. I'm not usually that big on having a Butler but the first time we went we had a Butler named Francis that was so good I felt like he was the Owner. It's easy to book the off site excursions and all the food is good. I've been here and Dreams Onyx. I would say if you are looking for more of a couples only and quiet resort Dreams Dominicus is the spot for you. If you have Kids or Teenagers Dreams Onyx is the place to go with the Water park and shows.