4 Star Jamaica Holidays

Rochelle Falack

This is my 5th visit to Sandy Haven. I haven’t been here since before Covid. Boy, have things gone down. The rooms need maintenance but there’s no one here to fix anything. The Beautiful patio, where breakfast was usually served, is now broken. The boards on the floor are falling apart. There aren’t enough umbrellas or chairs on the beach. There’s no security on the beach. And it’s a shame because it’s a beautiful spot. I sure hope they get things fixed up. As far as the food goes, the restaurant is not bad for dinner, but it takes an hour and a half to get served. Period I hope they fix it up

steve schulze

We had a very nice beachfront view. Daily housekeeping and coffee provided every day. Free continental breakfast very basic with juice, coffee, bread and fruit. Only ate lunch there several times. 45-75 minute wait for food, but that’s the standard on the island. Be sure to check your bill every time before signing. They had our room number wrong twice and when checking out we had a $60 charge not belonging to us. Management corrected that. WiFi extremely slow and no cable TV. Overall a nice place, but not 4 stars. More like a 3

Beezniz

Great place on the 7mile beach! Our room was easily accessible to the beach and you could walk up and down and enjoy other places. Sandy Haven only provide a continental breakfast which is just fruit and bread - anything else is at a cost. We hardly ate here due to them not having anything that was on the menu. We spent most of our time eating at different resorts. Rooms are good for what you get. Be prepared to be bombarded with people selling you stuff on the beach! It’s quite annoying :(

SJ

I have been in contact with Rohan who made my reservation and he provided wonderful customer service and was even able to make a special accommodations for my son to be at the resort. Unfortunately I had to cancel our reservation for December 28th - Jan 1st due to a family member being hospitalized locally. I made Rohan aware 6 days prior to our stay that I had a serious family emergency and will not be able to stay. After speaking with his manager, and what took 2 days for a response, he was not able to honor my request to cancel and that in my reservation confirmation, Sandy Haven provides their cancellation policy which states, "Cancellation Policy: Non-refundable non cancellation, may change dates. Deposit will be held as a credit for future stay within one year. No show or early departure, no refund." After seeing so many reviews from dissatisfied visitors who have openly voiced concerns to staff with no resolution, this Cancellation policy is even more alarming. I did not want to write this review, but am left with no choice as I had to dispute this charge with my credit card company and want to make sure to protect other potential visitors in the event they consider booking a stay here.

Stacey Davis

Peeping Tom - beware fellow female travelers Subject: Request for Response and Action Following Privacy Violation at Sandy Haven, Negril Dear Ms.Chinn and Sandy Haven Management, I am writing to express my deep concern regarding an incident that I recently came across online involving a guest at Sandy Haven. As a female traveler, I feel it is important to share this experience in the hopes of preventing such an unfortunate event from happening to others, especially regarding the safety and privacy of female guests. According to a public post, a male staff member at Sandy Haven opened a guest’s bathroom window while she was inside, leading to an alarming invasion of privacy. Unfortunately, the hotel’s response to this incident has raised serious concerns. Specifically, the staff confronted the guest without proper support, and no immediate actions were taken to ensure her safety after she reported the issue. This lack of follow-up and failure to address the issue promptly is unacceptable. I would like to bring the following points to your attention: 1. Inappropriate Confrontation – It was reported that the guest was asked to point out the staff member who invaded her privacy and was then confronted by him. This direct interaction was incredibly distressing and compounded the trauma of the situation. 2. Failure to Take Action – Despite a formal report being made, the accused staff member continued to work on the premises, leaving the guest feeling unsafe for the rest of her stay. 3. No Follow-Up – After filing the report, the guest received no follow-up from the management or any apology, which indicates a lack of concern for guest well-being. As a concerned traveler, I would like to know what steps Sandy Haven is taking as of December 4, 2024 (or December 12, 2024), to ensure such an incident is not repeated. Specifically, I am requesting the following: • A clear explanation of the actions taken to retrain your staff on the importance of respecting guest privacy and how to handle such situations in a professional and empathetic manner. • Assurance that proper security measures, such as surveillance cameras in vulnerable areas, will be implemented to ensure the safety of all guests. • Information on how you plan to address guest safety concerns and follow-up protocols, to ensure a transparent and thorough response in the future. This is not only important for the well-being of future guests but also for restoring the reputation of Sandy Haven. It is my hope that the management will take appropriate action to prevent such incidents and demonstrate a commitment to guest safety and privacy. I look forward to hearing from you regarding the steps being taken to resolve this issue and the actions taken to prevent such violations in the future. Sincerely, A Concerned Female Traveler

Caitlin Tee

This place was magical. Visited in March 2024. It was so beautiful and so peaceful. Yes, it is 1.5hr away from the airport so be prepared for a bit of travel but once you get there you can just relax. Upon arrival, during our check in process we were served with a delicious drink, it was non alcoholic and so refreshing! The beach is a short walk across the street (they have their own crossing guards). Private beach area for only guests with a restaurant/ bar on the beach so they can serve you. They put out chairs specifically for you and where you want to sit. There is no lack of shade, which is great. Food throughout the resort was good, no complaints, but we aren't picky. This is not a party kind of resort, very laid back. Perfect for the folks that are just looking to rest and relax. Room was very well air conditioned and shower was great after a day at the beach. We'll be back many many more times!

Julie McClain

Can’t say enough about how perfect this place is. If you like to ‘go go go’ then this may not be the resort for you although you can book excursions and find other things to do if that’s your preference. BUT, if you want to rest & relax in an incredibly beautiful place with unsurpassed beaches then here you go…. this my favorite beach in the world!! I love that it’s in a bay, there are not waves so if you’re into surfing or body surfing etc. is not that kind of beach but if you’re into floating out into the clear blue water at the perfect temperature - with the sugar white sand - this is the right place! Food is really good, the service and the staff are exceptional, the lodging is wonderful and obviously as I write this, I just want to rebook 😍

Alex Cost

This was the first time here, second for the girlfriend. This is an absolutely awesome place. The staff was by far the best. Within a day or two, they knew you by name and where you were from. This is different from large chain resorts. The beach was only a short walk away, and even there, they had a nice full bar and a place for you to get food, so you didn't need to walk back to the resort itself. I would recommend the spa services. We had the outside couples massage. It's absolutely amazing. It was a good week here, and I will be looking forward to the same time again next year.

Letricia Mackin

My husband and I were there for 5 nights. To us, our opinion of the room was just ok. Nothing special. But...you go on vacation to be out and taken care of. That part was excellent! Everyone was friendly and made you feel welcomed. Our best part of the vacation was our massages and pedicures. Top notch! The ladies were very welcoming, funny, and loving. We got 2 massages within 5 days. That says a lot! If you go there, make sure to see Brenda and Potrina!

Chloe Moel

We loved our honeymoon at Sunset at the Palms! We felt it was the perfect mix of relaxation and excursions. They have a private beach with a bar, and so many wonderful people to help you blow up floaties, give local recs, etc. (shout out Kevon for giving us a history lesson on bloody bay!) we got a couples massage with Brenda and Devina and I think Brenda may have fixed a shoulder issue I have had for YEARS!! Lynford, one of the best botanists, gave us a wonderful tour of the grounds and hung out with us during our lunch with Betty (the goat!). The treehouses are wonderful (and air conditioned!!) and evenings here were just so peaceful. It really is paradise. AND they have a very friendly tomcat named Tom!! I can’t say enough good things about this resort and how well cared for and safe we felt. I would recommend this resort to everyone I know!!!!

Jason Allbert

As our taxi driver shared with us, you need to find a Jamaican resort that suits you. Round Hill suited my wife and I perfectly -- 110 acres of quiet beauty with multiple nooks to find rest and renewal. It's a unique property in the Caribbean. And the people! That's what makes all the difference. Sure, anyone can nitpick little things (yes, the rooms could be more soundproof; and there are young children), but the genuine hospitality of the staff coupled with the heritage-feeling of the resort create an absolutely perfect "home." Quiet setting. Beautiful walks. Delicious food. Smiling, devoted resort employees. This place is one of a kind. We met a couple from Denmark who have been coming for 30+ years. We would love to do the same thing.

Datlakerfan 2003

The villa 11 crew rocks! The service was superior and exceeded our expectations. They were kind, respectful and courteous our entire stay. My husband and I came for my birthday and we will definitely be back. This place is a gym, do the walking tour, our guide was amazing. Do the glass boat tour, the guide was amazing. This is my new fav place and all the staff were amazing people.

Taylor Gates

This is, without a doubt, my favorite place on Earth. It’s not just a destination—it’s an experience of unparalleled hospitality and charm. The team here embodies the true essence of hospitality, making every moment feel personal and unforgettable. What sets this place apart is its ability to blend timeless history with modern luxury. Walking through its grounds feels like stepping into a beautifully preserved time capsule, yet every detail—from the fresh garden-to-table cuisine to the sumptuous bedding—exudes five-star elegance. The amenities are nothing short of spectacular: an amazing spa to rejuvenate your soul, a serene infinity pool overlooking paradise, a vibrant beach bar perfect for sunsets, and countless activities like Watersports, tennis, and live entertainment. Their Friday Jamaican Night dinner and show is an absolute highlight, brimming with local flavor and energy. And let’s not forget the magical buffet nights on the beach, where the sound of the waves adds a symphony to every bite. This place is more than a vacation—it’s a dream come to life. I can’t imagine a more perfect escape.

jessica Obiedzinski

It is not only a pleasure but a huge privilege to have experienced this one of a kind resort. It calls my heart to return to its combed beaches and kind staff. I can’t say enough kind words about the beauty that is this property. Many celebrities have visited this resort over the years and will for years to come. I can not wait to return. This is a very high end resort. As someone who is used to luxury and high prices for food and accommodations and transportation, let me tell you it’s a great value for what is offered. Priceless experience in my opinion. My only recommendation, stick to rum drinks when ordering at the bars. I tried to order a martini and I won’t say anything negative but the islanders know their way around rum not vodka. Make a martini in your villa. Rum is for the bar 🙃

Kay W

There is a reason why this place remains #1. I had an amazing dining experience here. I met 6 guests here and we all agreed. They had been dinning here for over 8 years . It happened to be Jamaican night and I was in for a treat. Every dish was perfectly plated and done to perfection. The atmosphere was magical . It rained and staff was able to move us to the upper deck seamlessly. White glove service .

Carly Pierre (Pride)

I wouldn’t stay again. In terms of luxury I would give it a 4 or 5. It’s the most expensive and luxurious hotel, I’ve ever stayed in. The buffet and amenities are impressive and the all inclusive means drinks and foods which is impressive . There’s literally some kind of a pool everywhere and some are heated. However, the experience I had there for the money I spent, I would give a 1 or 2 which is how I arrived at a 3 start rating overall. First of all, there are some really sweet employees who deserve recognition Like Mario or Joanne and then there are some who ruin a good time for everyone else. For example, one of their employees who is pregnant chose to spend her time at the gym hassling patrons and guests. Secondly, one of their bartenders also a female was really rude to me. Third, but most importantly. And I put this last because it’s not Hedos fault. Your experience will be determined by the crowd you get. My crowd was mostly uptight Caucasians from Europe so my expectations were high but my experience was very low. They kept to themselves and gave me dirty looks for the most part but I hooked up with some local Jamaicans who saved the day. I honestly feel like I would’ve had a better time if I would’ve been there during an event like Mocha Fest or Missy Kings Takeover. But for the money I spent, I would absolutely not stay there again no matter how luxurious the hotel and amenities are based off of my experience with the other patrons. It’s not worth it, I could go to a Lifestyle event at home and have a better time and not spend thousands.

Orane

Listen if I start stating you gonna be reading like the chapters won’t stop so guest what all I need you to do is just arrange your work schedule take a vacation and come to hedo! There’s no if nor buts just do it, it’s a fantastic experience! This is the place where you can just be yourself and don’t feel judged by anyone, a place more than home!

Marloes Baelemans-Donders

We had a wonderful vacation, really special in this LS friendly resort. Everybody is making it the best time of your life. Extremely friendly people. Simple (due to tropical environment) but nice, clean rooms with really good bed and lots of storage. Very clean beach, with lots of chairs and shade too! Good food, a lot of choice, great drinks, anything you can think of. Fully filled shop, with anything you could have forgotten, or just want to buy. Excursions are easy to book, some are free, some are outside the resort, that is also a bit expensive but alright. Great entertainment team, during the day, but also at evenings. A bit expensive resort, but it is special... it's coming home! Yeah Mon!!!

Rasheed Bellamy

A great ambiance to meet amazing people who will become lifelong friends that makes your vacation very memorable. The nightly shows/themes are so much fun and helps you dress a certain way that you won't normally. Staff are extremely friendly, and they go out of their way to ensure that you're comfortable and feel seen and heard.

Yoxsimara Pamplona Zuñiga

The hotel is beautiful and very big, the workers are so nice and kind, but they need to have more activities (entertainment) for the guests... there comes a certain time that is routine and boring 😒.. but everything else... Excellent 👌

Jennifer Neilly

We just returned from our stay at Jewel Paradise Cove and we did not want to leave! The food was, by far, the best we'd had at an All Inclusive resort. We were always excited to see what was available at the buffet, or to grab a delicious coffee (grab your cold brew with some rum cream added, you won't be disappointed!). Don't sleep on the Seaside Jerk Hut! Fresh jerk by the beach was such a treat, especially when paired with a cool drink! The service was absolutely outstanding. We really loved all the staff we interacted with and the vibe was perfect for our vacation. The facilities are well-maintained and while most areas were lively, I never felt like any one area was too busy or crowded. The room we stayed in was roomy and the shower was huge! Overall, we had such a lovely trip that we're already planning when we can go back. Absolutely would recommend!

Eric E

Below standard rooms. Outdated and over used. Toilets flushed 50% of time and shower leaked everywhere. Liquor drinks were basic. Anything upgraded was being charged at 8 US dollars. Beer was being served warm at best and in a dirty plastic cup. Food was also basic with no effort by this resort to do anything special or different at Christmas breakfast or dinner. Total lack of effort. This resort seems to cater to the “day use” locals from 9 am - 6 pm. Good luck getting service by staff at the restaurants near the pools because they will be busy catering to the local users above the tourists who have paid huge to be there. Totally a frustrating resort to be at for 10 days. Feel cheated out of a large amount of $$. This was our 4th time to Jamaica and we have never experienced such substandard food. No seafood anywhere unless you want to pay for a private meal including a bottle of wine, but get ready to pay the “extra” again. This resort is all about saving $$ and overcharging for what you believed you already paid for. I would not recommend this place for a vacation. Go elsewhere!!

Mahsa Moghaddas

We spent a week during the holidays there. I think it is a fine resort. Here are the pros and cons. Pros: -The staff were very attentive, kind, and always willing to help. - The resort was very clean. -The shower had good water pressure and worked well. -The food was decent overall. The jerk chicken stand near the beach was a highlight, and the smoothie bar was good, though it didn’t have many options. I also liked the ice-cream machine in the buffet! The drinks were okay, but higher-quality liquors came at an extra cost. Cons: -The resort is quite far from Montego Bay Airport. If you’re traveling with a tour, keep in mind that the bus will stop at multiple resorts to drop off other passengers before reaching yours. The ride typically takes around t3 hours, but due to an issue, ours took 4! If that sounds too long, you might want to consider booking a private transfer—we did that on the way back, and it was much more convenient. -Although the resort is large, it feels a bit old and outdated. Some parts need renovation. However, it is kept very clean. -I appreciated the resort’s quiet atmosphere as an adults-only getaway, but at times it felt too lifeless. The entertainments were limited and not very engaging, and there were no special programs for Christmas. -Despite being in a tropical country, the fruit selection was surprisingly limited—mostly just cantaloupe and pineapple, with the occasional addition of watermelon or apples. There were no lemons or limes anywhere in the resort! I once ordered a mojito, but they couldn’t make it because they had no mint. The restaurant options also lacked variety.

Cameron Boyd

The Jewel Paradise Cove is a small outdated all inclusive resort and hours drive from Sangster International Airport. This is an older resort so you’re not going to find the “most updated anything” the rooms are older and a bit beat up in some areas though they are very clean. The food is kinda of hit or miss. I’ve always enjoyed myself. I come for the scenery and location. Tons of trees and plants. You really feel like you’re in Jamaica. Yes I wish it were more modern in areas but I do love this place even though I’m giving it less than 4 stars. I’m just being honest! Come to the Jewel for beauty enjoy the quiet in this truly unique property!

Tiffany Davenport

This is was my 3rd time in Jamaica and second stay at Jewel Paradise. This was a solo trip that I was taking to relax and celebrate my birthday. It's the perfect spot to unwind and relax with peace and quiet! The staff was always accommodating and willing to go the extra mile to make sure your stay is enjoyable. The bartenders were all nice and entertaining. I want to give a special thank you to my two favorite bartenders. Renard and Marlon went above and beyond to make my stay special. They kept me laughing and smiling and I enjoyed my time with them. They made my vacation for me! I had a wonderful Holiday and can't wait to return.