4 Star Jamaica Holidays

Stacey Davis

Peeping Tom - beware fellow female travelers Subject: Request for Response and Action Following Privacy Violation at Sandy Haven, Negril Dear Ms.Chinn and Sandy Haven Management, I am writing to express my deep concern regarding an incident that I recently came across online involving a guest at Sandy Haven. As a female traveler, I feel it is important to share this experience in the hopes of preventing such an unfortunate event from happening to others, especially regarding the safety and privacy of female guests. According to a public post, a male staff member at Sandy Haven opened a guest’s bathroom window while she was inside, leading to an alarming invasion of privacy. Unfortunately, the hotel’s response to this incident has raised serious concerns. Specifically, the staff confronted the guest without proper support, and no immediate actions were taken to ensure her safety after she reported the issue. This lack of follow-up and failure to address the issue promptly is unacceptable. I would like to bring the following points to your attention: 1. Inappropriate Confrontation – It was reported that the guest was asked to point out the staff member who invaded her privacy and was then confronted by him. This direct interaction was incredibly distressing and compounded the trauma of the situation. 2. Failure to Take Action – Despite a formal report being made, the accused staff member continued to work on the premises, leaving the guest feeling unsafe for the rest of her stay. 3. No Follow-Up – After filing the report, the guest received no follow-up from the management or any apology, which indicates a lack of concern for guest well-being. As a concerned traveler, I would like to know what steps Sandy Haven is taking as of December 4, 2024 (or December 12, 2024), to ensure such an incident is not repeated. Specifically, I am requesting the following: • A clear explanation of the actions taken to retrain your staff on the importance of respecting guest privacy and how to handle such situations in a professional and empathetic manner. • Assurance that proper security measures, such as surveillance cameras in vulnerable areas, will be implemented to ensure the safety of all guests. • Information on how you plan to address guest safety concerns and follow-up protocols, to ensure a transparent and thorough response in the future. This is not only important for the well-being of future guests but also for restoring the reputation of Sandy Haven. It is my hope that the management will take appropriate action to prevent such incidents and demonstrate a commitment to guest safety and privacy. I look forward to hearing from you regarding the steps being taken to resolve this issue and the actions taken to prevent such violations in the future. Sincerely, A Concerned Female Traveler

Frankie G

Fabulous location, good service, truly lovely place. I was advised this is a bed and breakfast. They offer complimentary continental breakfast including a mimosa! 😋 Rum punch was served as a welcome beverage! The bar was a little over priced but is to be expected on the tourist area. We enjoyed our time here and will definitely return.

Bobby Labrie

Awful place. It’s a home to 7 mile beach hustlers and hagglers. Stay as far away as possible and do NOT bring children here. Most five star reviews you see are fraudulent

Melinda Middlebrooks

We are very well-traveled and can accept some issues regarding our accommodations. However, this stay was a horror show. On a return trip to this “resort” we were so disappointed that the hotel environment (the property itself) was is in significant disrepair and neglect. We spent the first 3 days of our stay in the reception area, on the phone or in discussions with management (when they could be found) trying to have the air conditioning repaired. The staff seemed despondent and their work environment oppressive. The hotel lost a good chef and now the food itself was tasteless and, at times inedible. The food service was extremely slow. The rooms were in disrepair and the pool was consistently dirty. After several discussions with the owner, Ms Chen and the elusive Mr. Robinson (who was consistently either “not in his office or was at lunch) no alternative room or compromise on the bill was offered. Based upon her words and behavior, Ms. Chen apparently thinks customer service is a thing of the past and was extremely curt and rude. We checked out early and found a nice hotel and escaped a miserable situation. Unless you enjoy disrepair and bad management, go anywhere else.

Dee Dee

NOT LUXURY but has the potential to be with better care and management. First, the location is awesome, sits right on the walkable beach near shops, food, bars, music, etc. On the 2nd day of our 5 day stay, a strong storm came through and pushed piles and piles and piles of seaweed all along the coast, making it impossible to get in the water at all or enjoy the beach. THE PROBLEM WAS neither the hotel's pool nor jacuzzi were clean or operational, so we could not use them!!!! (We sat watching guests next door at the COCO PALMS RESORT enjoy their pool and having a blast). The nice cabanas in the website pics were dirty and gross. Basically, all the pics on their website over represented the place. I was really disappointed that they made NO effort to clean up the amenities that they advertised so that guests could have a decent time and AT LEAST get what we paid for. The "free" breakfast was hardly worth the trouble of sitting down for, better to go to a nearby restaurant and pay. The food I ordered from Bongos on the first night (jamaican pasta) was delicious, but the entire menu is too overpriced. On a good note, the Bongos staff are hard workers and super nice. But overall, I feel ripped off! Basically paid $1200 for a place to lay our heads and shower but nothing more. This is nothing against the staff at the resort. Most were very professional. But NO, I would never book here again, nor would I advise you to either. Trust me, you can do better. Also forgot to add that one evening we did not have hot water and the electricity would flicker and briefly cut off a few times during our stay. Overall, Jamaica was as beautiful as always, and the people are such a pleasure to connect with ❤️.

Steven Laken

The hotel is slightly aged, but clean. Staff are friendly and there are a lot of options for vegans and vegetarians. The food is good, there's an unlimited coffee bar, and lots of activities. There's nothing close, the airport is over an hour away, and they close the beach with thr slightest of wind meaning little chance for snorkeling or kayaking. Overall it was nice and pleasant.

Tiffany Davenport

This is was my 3rd time in Jamaica and second stay at Jewel Paradise. This was a solo trip that I was taking to relax and celebrate my birthday. It's the perfect spot to unwind and relax with peace and quiet! The staff was always accommodating and willing to go the extra mile to make sure your stay is enjoyable. The bartenders were all nice and entertaining. I want to give a special thank you to my two favorite bartenders. Renard and Marlon went above and beyond to make my stay special. They kept me laughing and smiling and I enjoyed my time with them. They made my vacation for me! I had a wonderful Holiday and can't wait to return.

Terry Yaki

Pros: Helpful, attentive, friendly staff. Nice pools. Daily entertainment (trivia, balloon darts, drinking games etc) amazing beach/sunset views. Tour organizers were lovely to book with. Good fishing. Nice showers. Italian, sushi, and platinum restaurants had great meals. Things to do while it rains like pool & ping-pong. Decent gym. The greenery around the resort makes for nice walks. Cons: Waking up stiff from the bed. Entertainment late into the night, like 3am (for the light sleepers, but it's a vacation so whatever). Gave up on cocktails, as they weren't really sure how to make some classics.. margarita, old fashions, even the rum n coke was bad.. so stuck to mostly vodka cranberries or beer. Massages are $170USD which is bonkers.

Georgiana Ladybug

Wonderful holiday, kind staff. Big ups on entertainment and activities. The food was good, I would recommend more variety of fruits. Very welcoming resort, clean & fun. Thank you all for your efforts and hard work, I hope you get a raise!

Spinkey

Lovely visit Parking was a bit of a challenge for check in. The Front desk was really professional and friendly. The place never felt over crowded and there was always beach chairs . The glass bottom boats was included in our package. The guides were knowledgeable. Food was OK nothing to write about. Overall was a lovely weekend.

Caitlin Tee

This place was magical. Visited in March 2024. It was so beautiful and so peaceful. Yes, it is 1.5hr away from the airport so be prepared for a bit of travel but once you get there you can just relax. Upon arrival, during our check in process we were served with a delicious drink, it was non alcoholic and so refreshing! The beach is a short walk across the street (they have their own crossing guards). Private beach area for only guests with a restaurant/ bar on the beach so they can serve you. They put out chairs specifically for you and where you want to sit. There is no lack of shade, which is great. Food throughout the resort was good, no complaints, but we aren't picky. This is not a party kind of resort, very laid back. Perfect for the folks that are just looking to rest and relax. Room was very well air conditioned and shower was great after a day at the beach. We'll be back many many more times!

Julie McClain

Can’t say enough about how perfect this place is. If you like to ‘go go go’ then this may not be the resort for you although you can book excursions and find other things to do if that’s your preference. BUT, if you want to rest & relax in an incredibly beautiful place with unsurpassed beaches then here you go…. this my favorite beach in the world!! I love that it’s in a bay, there are not waves so if you’re into surfing or body surfing etc. is not that kind of beach but if you’re into floating out into the clear blue water at the perfect temperature - with the sugar white sand - this is the right place! Food is really good, the service and the staff are exceptional, the lodging is wonderful and obviously as I write this, I just want to rebook 😍

Alex Cost

This was the first time here, second for the girlfriend. This is an absolutely awesome place. The staff was by far the best. Within a day or two, they knew you by name and where you were from. This is different from large chain resorts. The beach was only a short walk away, and even there, they had a nice full bar and a place for you to get food, so you didn't need to walk back to the resort itself. I would recommend the spa services. We had the outside couples massage. It's absolutely amazing. It was a good week here, and I will be looking forward to the same time again next year.

Chloe Beck

We loved our honeymoon at Sunset at the Palms! We felt it was the perfect mix of relaxation and excursions. They have a private beach with a bar, and so many wonderful people to help you blow up floaties, give local recs, etc. (shout out Kevon for giving us a history lesson on bloody bay!) we got a couples massage with Brenda and Devina and I think Brenda may have fixed a shoulder issue I have had for YEARS!! Lynford, one of the best botanists, gave us a wonderful tour of the grounds and hung out with us during our lunch with Betty (the goat!). The treehouses are wonderful (and air conditioned!!) and evenings here were just so peaceful. It really is paradise. AND they have a very friendly tomcat named Tom!! I can’t say enough good things about this resort and how well cared for and safe we felt. I would recommend this resort to everyone I know!!!!

Nick P.

Definitely the best all inclusive we've been to. The staff remember you, they provide that extra service that makes a trip enjoyable, everyone has a great attitude. The resort is quiet, and is beautiful, it feels like you are in a jungle. Tables are set up beyond for a buffet. The food is just amazing, the buffet doesn't have a ton of selection because it's a smaller place, but what is there is delicious. They could do better to label for allergies. The beach is across the street, private, not a far walk at all, and is beautiful. The water is clear and calm. There and plenty of spots with open and covered options. Night time entertainment is kind of lacking, though doesn't feel needed to be honest.

Marloes Baelemans-Donders

We had a wonderful vacation, really special in this LS friendly resort. Everybody is making it the best time of your life. Extremely friendly people. Simple (due to tropical environment) but nice, clean rooms with really good bed and lots of storage. Very clean beach, with lots of chairs and shade too! Good food, a lot of choice, great drinks, anything you can think of. Fully filled shop, with anything you could have forgotten, or just want to buy. Excursions are easy to book, some are free, some are outside the resort, that is also a bit expensive but alright. Great entertainment team, during the day, but also at evenings. A bit expensive resort, but it is special... it's coming home! Yeah Mon!!!

Rasheed Bellamy

A great ambiance to meet amazing people who will become lifelong friends that makes your vacation very memorable. The nightly shows/themes are so much fun and helps you dress a certain way that you won't normally. Staff are extremely friendly, and they go out of their way to ensure that you're comfortable and feel seen and heard.

Yoxsimara Pamplona Zuñiga

The hotel is beautiful and very big, the workers are so nice and kind, but they need to have more activities (entertainment) for the guests... there comes a certain time that is routine and boring 😒.. but everything else... Excellent 👌

S Brown

From check in with “Superman” to the rooms and restaurants/beach grills.. everything was Amazing ! Pool activities/trivia and tye-dye shirt activities with Denisha & Junior were fun and entertaining. Pool activities with Ana-Kay were fun, hilarious and educational. Wayne in the Japanese Restaurant was great and entertaining. Orlando and the other server (can’t remember his name) in Pastafari were top notch and made sure we had everything we needed. Brian and all of the other bartenders were amazing and kept the drinks flowing with new concoctions everyday! The entire staff is The Best! Can’t for the next Girls Trip! I will definitely be back soon for the 10th x.

S

I traveled with Missy King and the experience was superb! She had events and activities planned. It was nearly perfect. The staff on the resort are simply amazing. Everyone was super professional, nice and super welcoming. I can't wait to go back "home" Thank you Missy King!!

Jason Allbert

As our taxi driver shared with us, you need to find a Jamaican resort that suits you. Round Hill suited my wife and I perfectly -- 110 acres of quiet beauty with multiple nooks to find rest and renewal. It's a unique property in the Caribbean. And the people! That's what makes all the difference. Sure, anyone can nitpick little things (yes, the rooms could be more soundproof; and there are young children), but the genuine hospitality of the staff coupled with the heritage-feeling of the resort create an absolutely perfect "home." Quiet setting. Beautiful walks. Delicious food. Smiling, devoted resort employees. This place is one of a kind. We met a couple from Denmark who have been coming for 30+ years. We would love to do the same thing.

Datlakerfan 2003

The villa 11 crew rocks! The service was superior and exceeded our expectations. They were kind, respectful and courteous our entire stay. My husband and I came for my birthday and we will definitely be back. This place is a gym, do the walking tour, our guide was amazing. Do the glass boat tour, the guide was amazing. This is my new fav place and all the staff were amazing people.

jessica Obiedzinski

It is not only a pleasure but a huge privilege to have experienced this one of a kind resort. It calls my heart to return to its combed beaches and kind staff. I can’t say enough kind words about the beauty that is this property. Many celebrities have visited this resort over the years and will for years to come. I can not wait to return. This is a very high end resort. As someone who is used to luxury and high prices for food and accommodations and transportation, let me tell you it’s a great value for what is offered. Priceless experience in my opinion. My only recommendation, stick to rum drinks when ordering at the bars. I tried to order a martini and I won’t say anything negative but the islanders know their way around rum not vodka. Make a martini in your villa. Rum is for the bar 🙃

Kay W

There is a reason why this place remains #1. I had an amazing dining experience here. I met 6 guests here and we all agreed. They had been dinning here for over 8 years . It happened to be Jamaican night and I was in for a treat. Every dish was perfectly plated and done to perfection. The atmosphere was magical . It rained and staff was able to move us to the upper deck seamlessly. White glove service .

Joseph D

I must say Round Hill Hotel And Villas is one of the best hotels in the world from the decor to the staff entertainment comfort beauty the list goes on and on, I would like to personally thank some staff members who made our baby-moon vacation memorable, Kiran, Mark, Martin the best chef!, Joy, Junior, Owen, thanks for such a special stay we will be back Joseph & Estella.

Marian Wallace

This is hands down the best resort I have been to.From the day we arrived every single staff member we encountered provided us with excellent customer experience and I mean every single one,the properly to breath taking,the food is amazing everything was exceptional..... I am sitting at the pool side writing my very 1st review.....Thank you Jewel

Mary K

Used to love this property, before they only allowed 2 people per room. It's a family resort! Whose ever heard of reserving a room solely for 1 child, 8 years old??? Or yet what if he were 2 or 3??? . Also the rooms used to be more comfortable, offering a couch in the sitting room, not 2 chairs. Very unhappy, will be giving my business to better true family resorts with more comfort for your buck.

Zene Andy

Want to give a big shout out to Tamale! She does an excellent job. Keep up the good work my dear. Also want to extend a big thank you to all the workers especially the dining room servers for being so polite and hardworking. My husband and I spent just a few days there and we had a great time. There are a few things that we weren’t pleased about but overall we had a wonderful and time.

Marleise Rashford

Visited with my family summer 2023. Had a great time. Restaurants are amazing. Staff very helpful n kind. Got a mani pedi at the spa. Felt so good. Excellent spa staff. Very attentive. Beautiful property. Enjoyed the piano bar. Pools are beautiful. Will definitely recommend n go back again.

Jennifer Valenzuela

Just got back from a fantastic trip. The resort is small enough that you can find your way around easily, but large enough that you have variety. First there is Janice, the best bartender I have ever met, make sure you tell her I say “hello” and try her ladder of drinks, also encourage her to make a ladder with shots (someone give this lady a raise or another day off). Then there is the entertainment staff, I am so sorry but I’m terrible with names, you know who you are. What a good looking fun bunch you are, had so much fun with you all. I will agree that the rooms need a little work, most of the bathroom doors don’t shut, but the staff make up for the facility, I can’t say enough great things about them. If you ever need a cab anywhere ask Shaneka (restaurant manager) for Cole, he is the kindest man you will ever meet. Thank staff for such an awesome vacation. xoxo