Grand Lido Negril Au-Naturel - An Autograph Collection

xing

TLDR: BEWARE OF RESORT STAFF SCAM AT CHECKOUT. This review details a profoundly disappointing stay at the Grand Lido Negril, an Autograph Collection Resort. Our experience, which we expected to meet the standards of the Marriott brand, was instead defined by operational failures and culminated in a deeply troubling incident at checkout. Persistent Operational Shortcomings: · Misleading Dining: The advertisement of 11 restaurants was a gross exaggeration. Only two were operational at any time during our stay, with published hours being consistently inaccurate. This disrupted our plans, including pre-booked excursions. · Subpar Quality: The culinary experience was lacking. The buffet was average with an over-reliance on sweetness. Drinks were either watered down or cloying. A dinner at "Zen" was poorly executed, featuring stale sushi seaweed, bland fried rice, and dry, tough meat. Dinner at Calypso was also met with significant delay dispute pre-booking both restaurants. · Infrastructure and Safety: Ongoing construction created early morning noise. Multiple power outages occurred; one left me in a pitch-black dressing room. Most alarmingly, an open elevator shaft was left without safety warnings—a serious hazard we discovered by near-accident. Staff were dismissive when we reported it. The Final Incident: A Disturbing Accusation at Checkout The most serious issue occurred during checkout with Front Desk Agent Kim. The previous day, we had pre-paid her $136 USD for a massage and $130 USD for a manicure/pedicure (total $266 USD). At our request, she converted the total to Jamaican dollars, and we paid J$47,445 in cash. We received a receipt but failed to review it immediately. The next morning, Kim insisted we had an outstanding balance of $130 USD, claiming our payment only covered the massage. She escalated the situation, involving multiple colleagues who supported her without a full review. After 40 minutes, security arrived. We were then informed there are no security cameras in the lobby to verify the transaction. The security guard sided with Kim's account. After nearly two hours, a manager, Shanara, intervened. The resolution came nearly three hours into the ordeal when security presented a photograph of a pile of cash, alleging it was our payment. The assortment of bills shown did not match what we had tendered. We were then accused of confusing banknote denominations. The cash we provided consisted predominantly of orange JMD $5,000 bills obtained from the bank. As tourists, it is illogical that we would have been carrying the specific assortment of numerous green JMD $100 and red JMD $50 bills depicted in their "evidence," especially for a resort stay. This is further supported by the fact that we consistently tipped the baristas and other hotel staff with JMD $1,000 notes, demonstrating the denomination of currency we had on hand for transactions. Faced with fabricated evidence and with no way to prove our innocence, we felt compelled to pay the $130 a second time under duress to conclude the ordeal and depart. Conclusion: This entire experience was an unacceptable breach of trust. It is profoundly unprofessional to resolve a billing dispute by surrounding guests with staff and presenting fabricated evidence. The lack of operational procedures, reliable staff, and basic security cameras are failures of the hotel's management. Guests should not be held financially liable or subjected to duress to compensate for these institutional shortcomings. For a Marriott-affiliated resort to handle a dispute in this manner is astonishing. We cannot recommend this property. If you choose to stay, we advise using credit cards for all transactions, verifying every receipt immediately, and being prepared for significant operational inconsistencies. Buyer beware.

lynne martines

I had such a wonderful stay at this all-inclusive Caribbean gem! The staff was incredibly professional and made sure every part of my nudist experience was comfortable and stress-free. The food was delicious with plenty of variety, and the views were absolutely stunning—perfect for relaxing and recharging. The spa is top-notch and affordable. Saunas, pools, and showers are all clean and wonderfully inviting. One of the highlights for me was rooftop yoga with Jovi. I showed up expecting some gentle cat-cows, but it turned out to be an energizing and fun morning workout that set the tone for the day. Between the peaceful atmosphere and top-notch service, I can't wait to come back!

Marty & Angie Kaplan

Absolutely wonderful trip with 10 family members. Three properties in one 1)Royalton, 2) Hideaway 3) Grand Lido - could accommodate kids and grown ups. This review is focused on Grand Lido - Au Naturale resort. Swim out room fantastic! Early morning and late evening dips. Unique - personal butlers who tailored and made the experience phenomenal! Call out to our butlers Michelle and Romaine!! Mayor of the the pool and bar is Simone - wonderful and enjoyable - amazing human!! Peaches serves up amazing drinks and has unbelievably creative words of wisdom (toasts). Philysia - best meals of the trip at Lido. An amazing chef who delivers tasty Jamaican inspired foods. There are things that can improved on the property but these are minor. Experience here phenomenal, highly recommended.

Melissa Harper

Grand Lido Negril is a great place to celebrate special occasions as a couple. The staff are naturally invested in ensuring you have a good time and always manage to blow my mind each time. Just celebrated my husbands birthday with them and he had the most amazing time. Thanks to Simone, Peaches, Ricardo, Michelle, Kirk and the entire Grand Lido team for always making us feel right at home.

Theresa Glasgow

Stayed at the Grand Lido to celebrate my best friend's 59th birthday. What a magical time we had, every detail was taken care of. Our butler service was top tier. Romaine and Michelle took care of our every need and went above and beyond for my friends birthday.