Robert Slavecki

Pros: A charming little boutique hotel with an authentic Jamaican vibe. It’s located right on one of Montego Bay’s best public beaches. Cons: Everything that makes it a pro (if that’s not your thing): being on a public beach, and as a relatively small hotel, it offers limited amenities.

Thomas Frake

Joined the Jamaica Inn kitchen team for a business trip, but made to feel very welcome. The owners and staff were all very hospitable and sociable. The hotel itself - both location and operation - is beyond comparison. It is paradise.

Claudia Galindez-Feliz

Rustic and elegant. This is not your typical big name beach resort. These lovely people at the Jamaica Inn cater to those looking for some real r&r, superb service, and an excellent culinary experience. We truly enjoyed our time, if only for two nights, it was well worth it and look forward to relaxing with them again.

The Athlete's Spa

I found out when I arrived that there were no TV's in the rooms and I didn't think I was going to be able to manage. BUT man, it was amazing. The room was very large, everything else I needed and then some was present. We had a balcony that spanned the entire room looking out at the beach. The staff was amazing, the foot was delicious. Everything you needed and the TV was not necessary. ❤️❤️❤️

Madick Cato

Jamaica inn was amazing. The pictures that you see don't do it justice. I felt truly at home. The entire staff was extremely friendly. From the entrance security to check-in staff wait staff, beach crew, bartender(Williams). I stayed 3-6 nights for a wedding in which the resort was fully booked by the wedding staff so I got to see all the different rooms. The cottage was the most beautiful, there was a walkway to the ocean, a second balcony in the bedroom on the second floor. Most of the water activities were included. They had different daily complementary activities; rum tasting, yoga, rose and croquet etc. The room service breakfast was a whole plate of fruits, a basket of toasts and pastries. With juice and a pot of tea. The airport transportation was a full representation from beginning to end as we were provided refreshments when driven to the airport. I highly recommend

Paige Morgan

Moon Palace is a great hotel! The staff are amazing and welcoming. The food was great, especially the jerk Hut. The cocktails were VERY strong! There is also an area for dolphins towards the rear of the hotel, which was a great example. We also went on a sunset which was fun. I just wish there was more exposure & encouragement for tourists to visit the local market and shops in the surrounding area.

Jose Mesia

During my recent stay at the Moon Palace in Jamaica, I had the pleasure of interacting with Jacqueline, who works in the snack and beverage department during the show time at night. From the moment I approached her, her friendly demeanor and warm smile set the tone for an exceptional experience. Jacqueline’s attentiveness and dedication to customer satisfaction were truly top-notch. She went above and beyond to ensure that all our needs during the shows were met promptly and with the utmost professionalism. Her ability to balance efficiency with genuine care made her service stand out. It’s rare to encounter such outstanding customer service, and Jacqueline made our stay all the more memorable. She is a true asset to the team, and I look forward to returning for another great experience.

Imperial Group Incorporated

Where should I start. Well, let's start at day one check-in. We arrive at the hotel only to be told that the reservation details we had and what they had in their system were different. We booked an ocean view with a balcony, and they had us no balcony, no ocean view. After three hours and a few phone calls, we thought it would be smooth sailing, but that was only the beginning. They placed us in a room with no balcony, and when I refused to accept that room because I was told previously that children were not allowed in that building and when i asked they told be they made an exception. My 10 year old daughter was traveling with us, and if children are not allowed in the building, why would they put us there. I was not comfortable with that explanation. Two hours later, they gave me a room with a balcony with room and vents view. I was told that that's the room I would be receiving amidst my reservation stating otherwise. So, to put a time frame on my check-in, I arrived at the hotel at 12.30pm and didn't get settled in to be room until 8.30 pm. Yep, eight hours later. That was the start of what should have been an awesome vacation. I will give them credit for the ambiance of the hotel it's rich and elegant decor. Outside of that, everything else went wrong. First , I mentioned all my food allergies, and on the second night, I had a severe food allergy, of which when they called the nurse, she went straight to the point and told me if I want to see the hotel doctor I had to pay $300 US up front. I mentioned I had travel insurance, and she stated I could ask them for reimbursement. Then there was the useless resort credit that everything we tried to book there as an issue. When we tried to book the spa, they told us they do not have us staying at the hotel amidst the front desk had all of our names registered as guests. I would not visit another Moon Palace Resort even if it was free. The food was mediocre. Every night, we had to call for towels and wash clothes. The ground needs some improvement. There are too many loose and broken tiles that could be a trip hazard. The entertainment is not a good representation of the Jamaican culture. Even Reggae night, I felt as if I was somewhere on one of my Mexican trips.. we had hot water two days out of the seven. I could go on and on, but why should I. They will just delete less than favorable reviews anyway.

Tennessee USA Made

If not for the staff at the eateries this would be a ONE STAR REVIEW. We thoroughly enjoyed the Buccaneer’s buffet. David was top notch,an excellent manager, Shelissa and Ann Marie provided excellent service every day. Stacy Ann at Gondola was amazing. This is the second year in a row that we have stayed here. First year was much different. The front desk was RUDE. When we were here last year we put a deposit down for the next years stay. We were told we would receive a discounted rate and the same room type. After battling at the front desk for 45 minutes, they offered what we were promised with an additional $511 up charge. Turned out it was the exact same room just a higher floor. The resort is run down, needs paint inside and out. Needs new carpet and flooring though out. The front desk at check out was also RUDE. I AM SO GLAD WE DIDN’T FALL FOR THIER DIAMOND ELITE or RESIDENT CLUB. THEY WANT TO RIP YOU OFF. Below is the ocean view the gave us after we PAID EXTRA for the UPGRADE! Staff of resort! Please don’t reply to this review unless you are willing to do something about it! You will be acting the same way as your front desk!!

88 245

My wife and I are having a great experience here at Moon Palace Jamaica. The food has been good and service has been fantastic. People are extremely friendly and willing to help. I'm leaving this review due to the negative reviews that sound like they should be left for another hotel. Although, this resort is a little older than the last four we have stayed at here in Jamaica.. The junior suite has been cleaned daily and the mini bar restocked without issue. Some people have a poor disposition and will never be satisfied anywhere they go. I would recommend this resort to anyone looking for a relaxing stay with excellent service/food.

Dianne Lawrence

the room had a minor drip from the AC unit even though we kept the door closed and the room cooled. Overall it was amazing my kids didn't want to come home. And the staff was very helpful and friendly. Definitely was comfortable letting my kids just do there thing around the resort while I had a moment to chill. It was definitely fun when me and my kids were playing volleyball with the locals and having fresh coconut water by the beach. I would definitely come back. As far as the food it was good just wish there was more selection of authentic food :)

Jenna Marinucci Donley

We had the best time on our son’s first trip out of the country. The resort was very accommodating for our toddler son and he loved the characters. Very easily to navigate. The trip was taken to the next level thanks to DJ at concierge. He was top notch and took care of us and especially showed so much care to my son from when we checked until we checked out. He was outstanding and made our trip unforgettable

Christian Laroche

Great resort for young families. A bit dated, some mechanical issues now and then, but nothing to affect the trip really as they are typically fixed within the day. Resort food is good. Although after 7 days, it may lack a bit of variety. That being said, the service is amazing. Staff was great. Sure, things happen as it would if we had vacationed anywhere, but the way the staff handled it is what made the whole difference.

Scott

We’ve stayed at Beaches Negril before, but this was our first time at Beaches Ocho Rios. We were seeking a smaller resort, easier to navigate, yet still offering the amenities we were accustomed to. We were pleasantly surprised to find a water park with more than just a slide or two for the kids. The service was exceptional, from the concierge and wait staff to the bartenders, housekeepers, and lifeguards. Everyone was welcoming and incredibly helpful. Our walk-out room to the beach was fantastic, although the rooms themselves were a bit older and smaller than what we were used to. This didn’t hinder our stay at all, as we barely spent any time indoors. The trade-off was a private beach where we could let the kids explore freely and independently.

Navi johal

Stayed at this resort in early December through the recommendation of a travel agent… huge mistake. The resort is 2+ hours from the airport. The resort is extremely outdated. The staff are nice but showed minimal attention to detail. Drinks and plates were on the ground for hours by the pool prior to someone grabbing them which led to an insane amount of wasps at all times. The beach is dirty and unkept. There is no shortage of staff on the property but the productivity is poor. Service at the restaurants was very slow, be prepared to sit down for at least 2 hours for each meal. Restaurants at the resort are limited and not all of them are open each night. Id avoid this resort, i would not classify it near a 5 star, we expected much more at the price point we paid and the affiliation with Sandals resorts. Save your money and go elsewhere.

Brody D Woodrum

Our stay at the Sandals Royal Plantation was absolutely phenomenal. The staff were incredibly friendly and accommodating, going above and beyond to ensure we had a relaxing and enjoyable experience. The rooms were spotless, with stunning views, and the resort grounds were beautifully maintained. We especially loved the variety of delicious food options at the restaurants, the pristine pool area, and the fun activities on-site. We’ve already booked our next stay with them before leaving the resort. 10/10 recommend if you want a peaceful and relaxing but still fun getaway.

Barry Van Orden

We just returned from our fourth stay at the Sandals Royal Plantation. This place is always amazing from beginning to end. The management team and staff are engaging and focused on providing a fabulous customer experience. They are constantly refreshing the property and completed a few small projects during our stay. We have had the same butler team Neil and Chase all four visits. The two of them are a fantastic team and are near perfect in their execution. They treat us so well and are very adaptive to the desires of each guest. There are so many terrific team members across all departments. I have to say Stephanie and Sherika from the Terrace Restaurant were our favorites. They would joke with us and always remembered what we wanted. The entire dining team was top-flight. The prices at thus resort might be the only thing holding us back going forward. Sandals has drastically raised their prices the past few years above the rate of inflation. They offer a premium product though and those who are not price sensitive should consider a stay at The Royal Plantation. Again, we had a great stay and appreciate the hard work of the staff. The General Manager Omar and Marvin from Guest Services are fantastic and very engaging. They go out of their way to ensure everyone has a great experience.

Laurie Woods

This Sandals resort is our absolute favorite! I hate to even share that with too many people because I'd rather keep it as my own little secret. The staff and excellent service are two of the biggest reasons why we keep returning. We've been vacationing here for close to 10 years, and many of the staff have been there for that entire time. We always feel as though we're coming back to visit family with each visit. The resort has such a unique charm and warmth to it. We love the smaller boutique size of the resort. We've visited other Sandals and, though we've always enjoyed them as well, they don't have the same charm and personable staff that SRP offers. From housekeeping to the waitstaff at the restaurants to the beach butlers --- everyone seems to know our names. Even the GM makes a point to know guests by name. Though the resort is a little further from the airport than some of the other resorts, we don't mind the drive through Jamaica. It's definitely our happy place.

Bridget Fox

Beautiful resort! The service is top notch. The butlers are so kind and want to make your visit the best. Omar is the GM his presence is everywhere and he knows his guests by name. You can tell his staff really enjoy working with him. Highly recommend!

Barbara Warner

We again had a fantastic trip to this beautiful and peaceful resort! We can not say enough about the attentive staff- fabulous food - and stunning location. The perfect place to relax and enjoy each moment. Our butlers, Neil and Carlos are just perfect!! (we even caught caught up with Anthony, from previous years!). We so love our breakfasts overlooking the water - love that we can still enjoy the local fish/ cuisine. Derrick the wood artist on the beach is a great draw for us! Our home features many of his creations- we look forward to seeing him every trip! Such a delightful gentleman. We did miss the Mento band that used to play- but understand why they are no longer there. Looking forward to returning!