Jessica Akindele-Alo

I truly believe that people tend to write reviews if their experiences are exceptionally positive, or negative. Mine was more on the negative side. Similar to other guests' complaints, we started our stay with an extremely long check-in process. Even when switching to check-in at the VIP lounge, the process was still long, and the hotel did not seem prepared, staffed, or agile enough to accommodate the two buses that arrived. After about a 1.5 hour process, and a long day of traveling, we finally get to the hall of our room to be hit with the smell of mold and sour milk. While the essential oil diffuser in our room was a nice touch, it does not eliminate the bite of the underlying sour smell that would make it's way in from the hallway. Without even settling in, we promptly made our way downstairs to complain and asked for a new room; however, there was nothing available (supposedly). Feeling resigned, we made our way to a dinner event to catch up with other families who checked in earlier in the week. What we learned over dinner is that they were also assigned rooms on that floor, a spill / leak happened, they complained, and were eventually moved (after paying for an upgraded room) to other floors or buildings. But somehow, for the hotel, it seemed like a good idea to continue to assign people to rooms on that floor when the issue had not been resolved. To prevent this review from being extremely longer, we stayed at the hotel. After wasting 2 days trying to manage / resolve our room situation around family events, I finally had a chance to relax once we were moved to a new floor / room (that unfortunately did not have consistent hot water). We are regular travelers to Jamaica and this was one of my most disappointing experiences (food quality & customer service). There were a couple great people and restaurants that we enjoyed, but the entire first 2 days of our week long experience really put a damper on the trip and left me feeling like I needed more. I do not think Half Moon Ocho Rios would be on my recommend or return list.

Travel Young

A sales presentation to buy vacation time with the resort before you even get to see your room, taste any food, or even sit down after the hour and 45 minute ride from the airport is just crazy to me. Hustling from the start. The resort was OK for people with kids but definitely not worth all the money. It's not all inclusive either. Mostly inclusive but definitely not all. And this resort needs a good cleaning and powerwash. Either the price needs to come down or the quality needs to go up. It's not worth the money. I wouldn't go back.

Lorena Martinez

I chose to have my wedding at this resort because I honestly thought it would be a great experience but I regret making that decision. From the moment I started planning until the very last day of my stay. We booked 15 rooms overall. When we arrived, our room wasn't ready until 3 hours later, despite our flight being delayed an hour. When our room was finally available, it was stocked with any beverages or wine. Our room was to have a complimentary champagne bottle and roses in bed. Unfortunately, we didn't have any of that. At check-in, my parents room was mixed up with another person. The system said one room number and they were in another number. The overall service was terrible. They are rude, not helpful, demanding, and lazy. The wedding turned out great but everything else was awful. The restaurant employees were all confused and never coordinated. I'm so unhappy and will never ever stay at the moon palace Jamaica. I will say the grand and moon palace in Cancun is bigger and better.

liz smith

This moon palace is nothing like Cancun. Service was hit or miss. Sometimes I would have to wait 15 minutes and it wasn’t busy for someone to come over to get us water and once they would come you never saw them again some staff were rude. once the house keeper didn’t leave us any clean towels, when I asked her she said I only gave one you will have to get them from the pool and bring them up. Elevator broke a couple of times in one week. Basically only one place to eat breakfast. Water leaked in my room. We asked the bartender at the swim up bar for 15 shots as a tribute for our mom who passed away, gave him a $10 tip for it and he just snatched it and couldn’t even say thank you. There were 15 adults and we all agreed we wouldn’t be back. Loraine the waitress was awesome outside though. The kids did have fun and there were different things for them to do. But we were disappointed in Jamaica. We have been going to moon palace in Cancun for 15 yrs and that place is amazing.

oleg melnik

Check in process was a nightmare, after traveling for 15 hours by 10 pm we still didn’t have a room, zero remorse from the staff this was after paying $135 for a “upgrade” rooms where a joke. After speaking with manager at 10 pm she said she will make things right and upgrade our room, what upgrade you may ask? Same exact room even worse location. Like a slap in the face, they didn’t care we had tired kids. Nothing. Mind you this place was empty!!! Not alot of people at all Food was good and beach was fantastic, other than that. Old small tiny rooms and pools were really showing their age. Kids playroom was nice. This did not feel 5 stars the way we were treated, they came up to me at checkout and offered a “discounted” future vacation for my troubles. Like you couldn’t just make this current vacation better? Had to wait till I leave? Rant over ridiculous

Madick Cato

Jamaica inn was amazing. The pictures that you see don't do it justice. I felt truly at home. The entire staff was extremely friendly. From the entrance security to check-in staff wait staff, beach crew, bartender(Williams). I stayed 3-6 nights for a wedding in which the resort was fully booked by the wedding staff so I got to see all the different rooms. The cottage was the most beautiful, there was a walkway to the ocean, a second balcony in the bedroom on the second floor. Most of the water activities were included. They had different daily complementary activities; rum tasting, yoga, rose and croquet etc. The room service breakfast was a whole plate of fruits, a basket of toasts and pastries. With juice and a pot of tea. The airport transportation was a full representation from beginning to end as we were provided refreshments when driven to the airport. I highly recommend

Kesi Gardner

What a delight! The grounds were pristine, the staff wonderful, and every meal was exquisitely prepared. My favorite part is the beach, which feels so secluded. This is truly one of the best hotels on the island.

Jack Bailey

This being my 4th visit to the Jamaica Inn I can unfortunately say something has changed. The flawless service and attention to detail I've told many about is not what it once was. The location is beautiful, the rooms are simple and comfortable as always, but staying here doesn't feel like "home" as it once did. Instead, I'm just another guest on property and the service is in line with any other hotel, good but not exceptional as it once was.

Maria Whiting

Jamaica Inn is paradise in paradise. Spent a week there and the service, food, surroundings and staff are amazing. Couldn't fault a single thing. Loved it! Will definitely be back. Xxx ❤

Jennifer Stevens

If you’re looking to reset, recharge, and rejuvenate…. The Jamaica Inn will be a perfect getaway. The entire staff was warm and welcoming from the beginning of our trip to the very end. The food is AMAZING. Please don’t miss the 4 o’clock tea time or the 7-8 pm cocktail hour. You will thank me later. Our room was a walk-out to the beach. The veranda is a great spot to order a little breakfast to have the well-deserved slow morning. Our room was cleaned twice per day and a sweet treat awaits you when you return from dinner. Book a spa appointment! According to my husband….THE BEST massage he’s ever had. (and he’s had quite a few). Play a game of croquet, or backgammon. Take time to read those books you’ve been wanting to catch up on. Take a paddle board or a kayak out onto the crystal clear ocean. Or just use a float and forget all of your worries. I can’t say enough about this experience. My husband and I are already looking at dates to come back here later this year. Yes! It’s THAT good.

Jenny Gardner

We just left beaches Ocho Rios as a family with another family. We were surprised to learn the 90 minute drive advertised on the website was over 2 hours. The resort was older and needed updating and maintenance. The grounds were beautiful! The beach and pool were nice. There were some nice servers, but we felt staff was hesitant to help us overall, rarely smiling. There was usually a 2+ hour dinner and lots of waiting and over cooked food. The last day I called for them to clean my room 4 times and they never came. The rooms near the teen club will experience loud music past midnight. We stayed at beaches before and had a very different experience. We are likely done after this experience. The family we traveled with was the best part making it fun!

Luke Woodside

Quite a drive from Montego Bay around 2hrs. Staff is amazing, rooms are dated. Buffet was good most days. Your basics with some local dishes here and there. Juice bar by the gym was nice and the grill for lunch for some jerked chicken are a must. All in all decent resort that could use some updates.

Bryna Messmer

We went for a friend's vow renewal ceremony. I had a great time because I was with my family and friends, but this resort is dated. The tiles on the resort are cracked and popping up. The rooms leave much to be desired. We had a part of our party that was staying in a Sandals due to the lack of reasonably priced rooms available. We were told that there would be a shuttle so they could easily visit us, or us them, and this was not the case. There is no shuttle... Then on Friday night there were 2 weddings happening. Two of the 4 available restaurants were closed and the remaining restaurants RAN OUT OF FOOD. The regular staff are great and try their best in a lousy situation, but this was ridiculous. If you have low expectations, you may love it. As for me and my family? We won't be back.

Gavin Simpson

I had an amazing experience here! While many people say that the resort needs repairs, they are minor and I feel that they can be overlooked, and I also have to say that I feel those people are being pretty snobby. They also told us while we were there that their request for renovations had been approved and they were set to move forward in the near future. The staff was AMAZING they were also very welcoming, inclusive, and genuine. They made sure that you were greeted, felt welcome, and all your needs were taken care of.

Brandon T Schaefer

Excellence in customer service, with a complete "Welcome Family" type of environment. The staff here is beyond words, making sure you are happy and enjoying yourself every moment you encounter them. The resort is a little older, but very well kept for it's age. Food is plentiful and tasty with lots of options. The beach is great and the Waterpark is awesome! My family had a wonderful time and we can't wait to go back sometime.

Clare Bruce

This was our second visit and it didn’t disappoint. The staff are what makes Sandals Royal plantation so special. Omar the general manager amazingly knows every guests name. The Butlers can’t do enough for you and are only a phone call away. Every member of staff are so welcoming. The hotel is an oasis of relaxation and I wouldn’t hesitate to recommend it.

Christopher Young

Once again Sandals Royal Plantation have outdone themselves! Richard & Duwayne were exceptional. Omar the GM is amazing and hands on. I can’t say enough about the food and the accommodations that were made to the menu for some of our dietary needs. They were always so eager to please and there were no issues. This was our sixth visit to this location and it never gets old and is always top notch. The service at this resort is the best the Caribbean has to offer.

Laurie Woods

This Sandals resort is our absolute favorite! I hate to even share that with too many people because I'd rather keep it as my own little secret. The staff and excellent service are two of the biggest reasons why we keep returning. We've been vacationing here for close to 10 years, and many of the staff have been there for that entire time. We always feel as though we're coming back to visit family with each visit. The resort has such a unique charm and warmth to it. We love the smaller boutique size of the resort. We've visited other Sandals and, though we've always enjoyed them as well, they don't have the same charm and personable staff that SRP offers. From housekeeping to the waitstaff at the restaurants to the beach butlers --- everyone seems to know our names. Even the GM makes a point to know guests by name. Though the resort is a little further from the airport than some of the other resorts, we don't mind the drive through Jamaica. It's definitely our happy place.

Sherri Moskovitz

We recently visited this resort from Sept 2-10. We enjoyed every minute of it. The resort is absolutely beautiful, the staff is AMAZING and the beach is great! We have booked our return trip! The resort is the perfect size, not too big and not too small. Everyone knows you by name and the service here is the best we’ve ever received at any Sandals. Omar, Lancelot and Marvin do a great job managing this resort! Can’t wait to go back!

Barbara Warner

We again had a fantastic trip to this beautiful and peaceful resort! We can not say enough about the attentive staff- fabulous food - and stunning location. The perfect place to relax and enjoy each moment. Our butlers, Neil and Carlos are just perfect!! (we even caught caught up with Anthony, from previous years!). We so love our breakfasts overlooking the water - love that we can still enjoy the local fish/ cuisine. Derrick the wood artist on the beach is a great draw for us! Our home features many of his creations- we look forward to seeing him every trip! Such a delightful gentleman. We did miss the Mento band that used to play- but understand why they are no longer there. Looking forward to returning!